A temporary customer reference number is assigned to each customer only while they are shopping on
zZounds.com. If you call our customer service department for assistance, this number makes it easier
for us to answer any questions you have about products, services or purchases.
1. zZounds offers the industry‘s most musician-friendly payment plans
zZounds offers a variety of Play as you Pay® installment plans that allow you to
get the gear you want today. While our competitors might offer house credit cards that
require you to fill out an application and pass a credit check, our payment plans are easy
to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit
cards that can leave you vulnerable to exorbitant interest charges once the promotional
period ends, we never have and never will charge interest when you take advantage of one
of the zZounds Play as you Pay® plans.
Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen
it for less?” link on any product page and as long as we‘re not losing money,
we‘ll beat any legitimate competitor‘s lowest price, usually within two hours.
Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with
a lower price on the phone. Also, if you purchase from us and later find the product for
less elsewhere, call or email us
within 45 days, and we‘ll refund you the difference.
At zZounds, we know you want your gear fast, and shipped to you free of charge.
That‘s why we have absolutely free ground shipping on every single order shipped
within the continental United States. This includes heavy and oversized items. No minimum
purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping.
We pull it all off with our strategically placed, coast-to-coast warehouses.
Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple.
If you‘re not in love with what you bought, return it to zZounds within 45 days, and
we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And
if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email
you a prepaid shipping label so you can easily return it to us at zero cost to you.
zZounds has received multiple Bizrate® Circle of Excellence Platinum awards,
placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success
in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000
people -- is due in large part to the fact that zZounds only hires experienced musicians to
answer your calls and emails, and they are never paid a commission.