A temporary customer reference number is assigned to each customer only while they are shopping on
zZounds.com. If you call our customer service department for assistance, this number makes it easier
for us to answer any questions you have about products, services or purchases.
1. zZounds offers the industry‘s most musician-friendly payment plans
zZounds offers a variety of Play as you Pay® installment plans that allow you to
get the gear you want today. While our competitors might offer house credit cards that
require you to fill out an application and pass a credit check, our payment plans are easy
to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit
cards that can leave you vulnerable to exorbitant interest charges once the promotional
period ends, we never have and never will charge interest when you take advantage of one
of the zZounds Play as you Pay® plans.
Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen
it for less?” link on any product page and as long as we‘re not losing money,
we‘ll beat any legitimate competitor‘s lowest price, usually within two hours.
Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with
a lower price on the phone. Also, if you purchase from us and later find the product for
less elsewhere, call or email us
within 45 days, and we‘ll refund you the difference.
At zZounds, we know you want your gear fast, and shipped to you free of charge.
That‘s why we have absolutely free ground shipping on every single order shipped
within the continental United States. This includes heavy and oversized items. No minimum
purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping.
We pull it all off with our strategically placed, coast-to-coast warehouses.
Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple.
If you‘re not in love with what you bought, return it to zZounds within 45 days, and
we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And
if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email
you a prepaid shipping label so you can easily return it to us at zero cost to you.
zZounds has received multiple Bizrate® Circle of Excellence Platinum awards,
placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success
in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000
people -- is due in large part to the fact that zZounds only hires experienced musicians to
answer your calls and emails, and they are never paid a commission.
You don't have to compromise at zZounds. You get More for your Music: the lowest prices AND the best service in the musical instrument and equipment business. Period.
You're saying - "Sure you do! Everyone says that!" Well here's how you can be sure...
How can you be sure zZounds has the lowest prices?
Lowest Price Guarantee
If you see a lower price before you place your order, we'll beat it. Details
45-day Lowest Price Protection After Your Purchase
If you see a lower price within 45 days of your purchase, we'll refund you the difference. Details
Super Low Shipping Costs
You get free shipping on many items - and you never get last-minute surprise shipping costs. We show you your shipping costs almost everywhere we show you a product on the site. We want you to see what you'll pay because we lose a lot of money giving you the best possible shipping costs. And we never want you to feel tricked when you shop at zZounds.
Sales Tax Policy
We are required to collect sales tax on all orders shipped to New Jersey, Hawaii, Maine, Massachusetts, Mississippi, Illinois, and Vermont. You will be charged the state and local sales tax rate for any orders shipped to these states.
To our customers in the states of Colorado, Oklahoma, Pennsylvania, Rhode Island, and Washington:
Your purchase is subject to sales/use tax in these states unless it is specifically exempt from taxation. These states require that a sales/use tax return must be filed at the end of the year reporting all of the purchases that were not taxed; the purchase is not exempt simply because it was made over the internet or with the use of a remote device. Retailers that do not collect sales tax in these states are obligated to provide purchasers a summary of purchases at year-end in order to assist them in filing their tax report. Retailers that do not collect sales tax in these states may be required by law to provide the Department of Revenue with an annual report of the total amount of all of your purchases above certain thresholds. Details on how to file this return may be found at your applicable state’s Department of Revenue website.
But We Don't Cut Corners...
Many don't believe we can offer these low prices on new gear. But as one of the largest suppliers of top-brand musical instruments and equipment, it is highly efficient for our suppliers to do business with us. Not surprisingly, the prices we pay for the products you want reflects that efficiency. And we can pass those savings along to you and still have enough resources to guarantee you the best service...
How can you be sure zZounds has the best service?
zZounds consistently outscores its most frequently shopped competitors on the BizRate.com "Overall" consumer rating - based on unbiased, independent customer surveys (as measured for recent periods).
In fact, zZounds rated so well with BizRate.com that we've been recognized with the prestigious "Platinum Circle of Excellence Award" for 11 years running! Over 3000 quality, consumer-rated online merchants from the BizRate Shopping Search Engine were considered for the awards. The awards are based on the direct feedback, collected at the point-of-sale and after delivery of goods, from customers concerning seven key satisfaction metrics including: Overall Satisfaction, Product Selection, Ease of Finding Products, Repurchase Intent, Product Met Expectations, On-time Delivery, and Customer Support.
What are some of the reasons for our customer happiness?
Easy Payment Plans
zZounds offers its four-payment Play as you Pay® plan on virtually all new items, and additional payment plans are also available for many items. Installment approval is fast and easy, and we approve almost everyone. Best of all, we don't charge a cent of interest on any installment order, ever.
45-day Hassle-Free Return Policy
Our 45-day money-back 100%-satisfaction guarantee allows you to return almost any item for almost any reason with no restocking fees or other penalties. Details
New Top-Brand Gear from an Authorized US Dealer
You get top-brand gear, new from the factory, from an authorized US dealer. We occasionally have opportunities to buy B-stock merchandise to offer at special discounts, but we always identify the merchandise clearly as B-Stock or Factory Resealed. Unless it says otherwise, it's new from the factory. Details
Huge Selection - IN STOCK
With an inventory about 50 times bigger than a typical musical instrument retail store, chances are we have what you're looking for. With highly accurate real-time information on the website showing you which products are in stock at all times, you can be certain when you order an in-stock product that you won't face a surprise delay. With real-time information on when out-of-stock products are expected back in our warehouse, you can know what to expect even when we can't keep up with demand on a particular item (though please note that information on expected future availability is only accurate as what our suppliers tell us).
Immediate Shipment, Fast Delivery
You deserve immediate accurate shipment - and zZounds delivers. Did you ever understand why, when you offer to purchase something, some companies don't ship your order to you that same day? We didn't! You deserve your order immediately - so we built a state-of-the-art technology and distribution center that's standing by to ship your order today. Details
And with three warehouses strategically located in New Jersey, Nevada, and Mississippi, most orders arrive within 2-3 business days of shipment.
Personalized Service from Musicians
At zZounds you get personalized service from musicians - by toll-free call or email. We pay these musicians to work for you: to give you honest product advice and assist you should any problem arise with your order. They are NOT paid commission. These musicians will understand your lifelong dream of owning a Gibson Guitar, and they'll only ask you for an item number so they can help you faster - not because they've never heard of a Marshall Stack or an SM58. They know how to help you because they share your dreams. Contact Us
No Discrimination - Shop by Web, Phone or Email
No matter how you prefer to shop, you are guaranteed the same low prices, minimal shipping costs, great information, and personalized service from musicians at zZounds.
Easiest to Use and Fastest Online Store
You want easy and fast - and zZounds.com gives it to you. Find the products you are looking for with unrivaled speed and convenience. You can shop online 24 hours a day, 7 days a week, 365 days a year.
In-depth Independent Information
You'll find in-depth product information - including product manuals, sound samples, and technical specifications. Want to know what other musicians think about a product? Consult the 100,000+ unedited, unbiased user product ratings at zZounds.com.
We Respect Your Privacy
We won't sell your name to anyone, especially not to people who will spam you or clog your real mailbox with questionable offers. One of our large competitors has a list of names and addresses available for sale at all times. The choice is yours. Details
Over 1,000,000 Fanatically Happy Customers
Many customers came to zZounds.com because fellow musicians told them to. And they come back again and again because they love zZounds.
Even beyond these policies and guarantees, we promise to do what's right. It may sound old fashioned for a leading e-tailer - but by always putting you first, we're betting you'll love your zZounds experience and tell your fellow musicians about us!