844-ZZOUNDS (844-996-8637)
When you call, mention priority code 1ZS-301K
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Available Hours (EST):
  • Mon, Tue, Wed, Thur, Fri 7:30AM - 11:30PM
  • Sat, Sun 9:00AM - 10:00PM
Free shipping on every order: no minimum, no exclusions. Fast 2-day shipping: free on 90% of orders.
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  • Contact Us

    Get answers quickly:

    By Phone:
    Call Toll Free 844-zZounds (844-996-8637)
    Mention priority code 1ZS-301K when you call.

    Musicians answer the phone at zZounds.
    They do not get paid commission; they get paid to help you out.


    Mailing Address:
    zZounds Music
    8 Thornton Road
    Oakland, NJ 07436

    Place a Purchase Order Request Return Authorization

    Does zZounds ship internationally?
    Yes, we ship to Canada and most U.S. territories. Details

    Does zZounds offer any payment plans?
    Yes! The Play as you Pay plan is available on most orders of $59.00 or more. Details

    Does zZounds match prices? How does it work?
    We do, and it's easy. Details

    What is your return policy?
    We give you 45 days to return your purchase regardless of whether it has a problem or you're just not in love with it. Details

    What do Blemished, B-Stock, Factory Resealed, and Warehouse Resealed mean?
    These bargain-priced product condition categories are where some of the best deals are! Details

    When will my order ship?
    Our most popular items ship the same business day you order as long as you place a valid order before the shipping deadline. Details

    Can I ship to an address other than my billing address?
    Of course! We will ship your package where you want it to go. Details

    BizRate Customer Certified (GOLD) Site
    Questions? Our gear experts can help!
    844-zZounds (844-996-8637)
    When you call, mention priority code 1ZS-301K. Llame Gratis en Español: 844-432-7449
    Lunes-Viernes de 9AM a 7PM EST
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    Follow zZounds on:
    Shop with those who respect your privacy — we do. Copyright © 1996-2018, zZounds Music, LLC. Terms of use apply.
    close [x]What is this?
    A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
    close [x]What is this?
    A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
    close [x]

    1. zZounds offers the industry‘s most musician-friendly payment plans

    zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

    zZounds payment plans details »

    2. zZounds guarantees the lowest price

    Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 844-zZounds (844-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

    zZounds.com price match details »

    3. Nobody Beats zZounds‘ Fast & Free Shipping

    At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

    zZounds.com shipping details »

    4. zZounds makes returns super easy

    Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 844-zZounds (844-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

    zZounds.com return details »

    5. zZounds delivers top-rated customer service

    zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

    zZounds.com customer service »
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    Available on
    orders $59+
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    Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

    Fast approval.
    We approve everyone, with very few exceptions, as long as we can verify your identity.
    No interest. Ever.
    It's just as if you paid the whole amount up front!
    No paperwork. Nothing to track.
    No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

    We'll wait on your money so you don't have to wait for your gear!

    When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

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    no minimum

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    Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

    zZounds free shipping is really free!
    No hidden charges or hassles on returns.
    Fast, reliable delivery
    We have warehouses on both coasts, so most shipments arrive in 3 days or less.
    We don't collect sales tax. Bonus!
    Only NJ residents pay tax during checkout.
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    A guarantee so solid, you never have to worry about price when shopping at zZounds

    We'll beat any price
    Simply click the Seen it for less? link next to the gear you want or call us at 844-zZounds (844-996-8637)
    Got a coupon from another site?
    Use it with us - we'll beat those prices, too!
    Find a better price after buying from us?
    No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

    You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!