zZounds guarantees the lowest delivered price -- even up to 45 days after your order ships.
If you see a lower, publicly advertised delivered price, we'll beat it. If it is within the 45 days after your order ships, we'll refund you the difference.
We aim to review major, national catalogs and competing websites so that when you order from zZounds, you can be confident that you're getting the best possible deal.
What is the delivered price of an item?
The delivered price of an order is the entire cost to you: Identical merchandise plus identical shipping method charges. If a competitor's product is $5 less but charges $30 more for shipping, we've still got the lowest price.
What is identical merchandise?
Our guarantee applies only to identical merchandise. The merchandise must be factory-fresh, new inventory offered by authorized U.S. retailers in accordance with their dealer agreements in their own sales channels (in a store, on their official website, catalog, or newspaper ad).
If you find a lower price somewhere else, there is typically a reason; not all merchandise is identical, and not all dealers stand behind their goods as an authorized U.S. retailer entitling you to full warranty on a product. But do shop carefully: often you'll find our prices on factory-fresh merchandise lower than so-called bargains on second-rate merchandise in other venues.
Are there any exclusions?
- We cannot beat competing offers on Adam, Apogee, Bose, Focal, Lauten Audio, Rivera Amplification, Telefunken, or Townsend Labs products.
- We cannot sell a product for less than it costs us to buy it and deliver it to you.
- We reserve the right to limit quantities of price-matched items.
- We will not engage in bidding wars with our competitors.
- We do not price-match offers on used gear.
- We do not price-match offers on a price that is no longer current.
- We do not price-match offers on a product that you cannot currently purchase.
- We do not price-match offers from classified ads, eBay, or auctions (open or closed), regardless of whether the merchandise is new or used.
- We do not price-match offers on discontinued items, closeouts, demos, or items out of the box (even from authorized dealers).
- We do not price-match offers mentioned to you only verbally, whether in person or on the phone.
- We do not price-match offers advertised only within an individual store (such as an in-store sign or price tag).
What evidence is required for a price match?
To verify that the competing offer meets the criteria outlined above, we will need sufficient evidence. This varies from circumstance to circumstance, but an example of commonly accepted evidence is a link to the publicly advertised price on an authorized dealer's website.
How do I get zZounds to match or beat another price?
If you have not yet placed your order, you can report a lower price via the Web by clicking one of the "Seen it for less ?" links on our product pages. Just find the product you're looking for, click the "Seen it for less ?" link for the specific item you want, and fill out our easy-to-use LOWEST PRICE form. During regular business hours, we'll send you an email with our LOWEST PRICE offer in a matter of minutes. Or, if you prefer to speak to one of our musician customer service representatives, please give us a call toll-free at 866-zZounds (866-996-8637).
How do I get the difference refunded on an item I've already purchased?
Please give us a call toll-free at 866-zZounds (866-996-8637) or email us. The difference in price will be refunded to the card that was used to place the order. If the order was placed on our Play as you Pay® plan, the difference in price will be refunded to the owed balance.
What can I do if I don't feel zZounds has lived up to their Guarantee?
If you ever feel we have not lived up to any of our Guarantees, we want to know about it -- and we want a chance to do right if we agree. Contact us.
Are there any additional exclusions on zZounds sale prices?
zZounds sometimes offers additional deals on our already low prices. Some products made by the following manufacturers may be excluded from these special deals:
Adam Audio, Allen & Heath, American DJ, ART, Audio-Technica, Audix, Avalon, Avid Audio, Behringer, Blue, Bogner, BOSS, Carl Martin, Cerwin-Vega, Chauvet, Drum Workshop, Eden, Edirol, Electro-Voice, EMG, Eminence, Epiphone, ESP, Eventide, EVH, Fender, Fishman, Fulltone, Furman, Gator, Golden Age, Gretsch, Guild, Guyatone, Hartke, Ibanez, ISP Technologies, Jackson, Jet City Amplification, KORG, Kramer Guitars, KRK, Latin Percussion, Line 6, Ludwig, Mackie, Mapex, Marshall, Martin, Maxon, Meinl, Mogami, Moog Music, Music Man, N-Tune, NS Design, Orange Amplification, Ovation, Paul Reed Smith, Pearl, Peavey, Pigtronix, Pioneer, PreSonus, Propellerhead, QSC, Radial, Randall, Rane, Roc N Soc, RODE, Roland, Sabian, Samson, Schecter, Serato, SKB, SM Pro Audio, Squier, Stanton, Steinberg, Steinberger, SWR, Takamine, Tama, Tapco, Taylor, TC Electronic, TC Helicon, Tech 21, Traveler Guitar, Ultimate Support, Universal Audio, Vestax, Voodoo Lab, VOX, Waldorf, Washburn, Yamaha, Zildjian, and Zoom.
Products from AKG, Alvarez, Ampeg, Apogee, Blackheart, Bose, Crate, Crown, dbx, Digitech, Gibson, JBL, Lexicon, Mackie, Neumann, Rain Recording Inc., Rivera, Sennheiser, and Shure are ineligible for zZounds deals. zZounds offers and promotions cannot be redeemed in combination with other zZounds offers and promotions.
Unless otherwise noted, deals apply to purchases of in-stock, new items only and cannot be used with Play as you Pay® installment payment plans or institutional purchases. On promotions where items are discounted based on the number of total items purchased, discounts apply on item(s) of our volition. We cannot discount an item if the resulting price is less than it costs us to buy it and deliver the item to you. In the event of incorrect pricing due to human error, we will do our absolute best to take care of you, but we cannot always honor the incorrect price.