844-ZZOUNDS (844-996-8637)
When you call, mention priority code 207-K62H
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Hours of Operation (EST)
  • Mon, Tue, Wed, Thur, Fri 7:30AM - 11:30PM
  • Sat, Sun 9:00AM - 10:00PM
Free shipping on every order: no minimum, no exclusions. Fast 2-day shipping: free on 90% of orders.
Return Request (For Exchange or Refund)

Please fill out the form below. Once we receive your request, we will email you an authorization number,
instructions for sending your product back, and a mailing address.

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  • Return Policy FAQ
    We guarantee your complete satisfaction for 45 days after your order is delivered.

    We allow you to return almost any product for any reason. When returning a product, you can request an identical replacement item, exchange the product for another product, or request a refund. When procedures are followed, there are no restocking fees. (Learn more about restocking fees.)

    If the return results from the receipt of a damaged or defective product, or from our mistake, we will pay the shipping charges - both to have your item sent back to us, and to send you a replacement item. We normally issue a factory-fresh product (pending return shipment confirmation using our prepaid return label) to get you playing music as soon as possible.

    If the product is being returned because you do not like it, we refund the full purchase price of the product, but you are responsible for return shipping cost; we do not credit the original shipping charges paid at the time of order.

    Typically we respond to your return request within 1-3 business days, often sooner!

    Please note:

    • Select items are non-returnable. Click here for complete information.
    • If the product you are returning was purchased on our Play as you Pay® installment plan, please review Play as you Pay® terms.
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    Questions? Our gear experts can help!
    844-zZounds (844-996-8637)
    When you call, mention priority code 207-K62H. Llame Gratis en Español: 844-432-7449
    Lunes-Viernes de 9AM a 7PM EST
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    Shop with those who respect your privacy — we do. Copyright © 1996-2018, zZounds Music, LLC. Terms of use apply.
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    A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
    close [x]What is this?
    A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
    close [x]

    1. zZounds offers the industry‘s most musician-friendly payment plans

    zZounds offers a variety of Play as you Pay® installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as you Pay® plans.

    zZounds payment plans details »

    2. zZounds guarantees the lowest price

    Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 844-zZounds (844-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

    zZounds.com price match details »

    3. Nobody Beats zZounds‘ Fast & Free Shipping

    At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

    zZounds.com shipping details »

    4. zZounds makes returns super easy

    Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 844-zZounds (844-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

    zZounds.com return details »

    5. zZounds delivers top-rated customer service

    zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

    zZounds.com customer service »
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    Available on
    orders $59+
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    Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

    Fast approval.
    We approve everyone, with very few exceptions, as long as we can verify your identity.
    No interest. Ever.
    It's just as if you paid the whole amount up front!
    No paperwork. Nothing to track.
    No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

    We'll wait on your money so you don't have to wait for your gear!

    When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

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    no minimum

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    Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

    zZounds free shipping is really free!
    No hidden charges or hassles on returns.
    Fast, reliable delivery
    We have warehouses on both coasts, so most shipments arrive in 3 days or less.
    We don't collect sales tax. Bonus!
    Only NJ residents pay tax during checkout.
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    A guarantee so solid, you never have to worry about price when shopping at zZounds

    We'll beat any price
    Simply click the Seen it for less? link next to the gear you want or call us at 844-zZounds (844-996-8637)
    Got a coupon from another site?
    Use it with us - we'll beat those prices, too!
    Find a better price after buying from us?
    No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

    You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!