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Product Condition

Important Guarantee: Your 100% Satisfaction on All Products

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it (though exceptions apply for some products). Of course if you know you will only be happy if a product is 100% cosmetically perfect, then you shouldn't order B-Stock or Blemished merchandise - it's just not a good gamble. And if you will only be happy if a product has never been touched by another human, well then the Resealed products aren't a good choice for you. But if you are looking for even more impressive values than our already-low prices, then these options will be very attractive when available.

These are our best descriptions of the quality and condition of this merchandise. Because of the highly efficient, automated nature of our warehouse, and the high volume of products we stock and ship, there is no way for us to provide any additional detail on the condition of any individual item. Just remember our 100% satisfaction guarantee!

New Products: Top-Brand Gear From An Authorized US Dealer

You get top-brand gear, new from the factory, from an authorized US dealer. Our products are shipped from the vendor to our warehouse, and then from the warehouse to you. There is no detour through a retail store, where the boxes are opened, the products put on display, and then sold as leftovers. When you shop online, make sure you are comparing new gear from authorized US dealers.

Blowouts: Special Opportunities to Save Big!

When It's Not New, We Tell You

We occasionally have opportunities to buy B-stock merchandise to offer at special discounts. We also sometimes get returns in less than perfect condition. Sometimes we will offer these products to you - but we always identify it clearly as such using the classifications below. So unless it says otherwise, it's new from the factory.

Warehouse Resealed

This is typically a customer return. This inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty. However, the packaging may be slightly compromised and thus it is not in absolutely perfect unused condition like our new inventory. This inventory is a great value.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, and Line 6 Warehouse Resealed merchandise is 90 days. Avalon, Chauvet, Ibanez, Gibson, and Zoom do not offer a manufacturer's warranty on Warehouse Resealed products.

Blemished

This is typically a customer return. This inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty. It has been tested to manufacturer's specifications and is guaranteed to work perfectly, but it has a cosmetic blemish. It may be less attractive than Warehouse Resealed inventory, but it's priced even lower! This inventory is a great value.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, and Line 6 Blemished merchandise is 90 days. Avalon, Chauvet, Ibanez, Gibson, and Zoom do not offer a manufacturer's warranty on Blemished products.

Factory Resealed

This is typically a purchase directly from the vendor, who may have used the product at a training session or at a trade show, but this may also be a refurbished product. This inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*. However, the packaging may be slightly compromised and thus it is not in absolutely perfect unused condition like our new inventory. This inventory is a great value.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, and Line 6 Factory Resealed merchandise is 90 days. Avalon, Chauvet, Ibanez, Gibson, and Zoom do not offer a manufacturer's warranty on Factory Resealed products.

B-Stock

This is typically a purchase directly from the vendor, who may have used the product at a training session or at a trade show, but this may also be a refurbished product. This inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*. It has been tested to manufacturer's specifications and it is guaranteed to work perfectly, but it may have a cosmetic blemish. It may be less attractive than Warehouse or Factory Resealed inventory, but it's priced even lower! This inventory is a great value.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, and Line 6 B-stock merchandise is 90 days. Avalon, Chauvet, Ibanez, Gibson, and Zoom do not offer a manufacturer's warranty on B-Stock products.

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zZounds.com Factoids
Number of Names or Emails We've Sold or Given to Third Parties: 0
Seconds You'll Spend in an Auto-Attendant When You Call: 0
Seconds You'll Spend Talking to Someone Who Doesn't Know or Doesn't Care: 0
Commission Rate for the Expert Musicians Who Will Answer Your Call:0%
Percentage of Website Visitors Who Report Having Ever Seen a Lower Price: 0.2%
Percentage of Valid Orders That Ship Immediately: 96%
Ratio of zZounds Inventory to a Typical Local Store: More than 50 to 1
Number of Unedited, Unbiased User Product Reviews: 64,000+
Number of Happy Customers: 1,000,000+
Money We Lose On Shipping: A Lot
BizRate Customer Certified (GOLD) Site
Questions? Our gear experts can help!
800-zZounds (800-996-8637)
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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

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2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. zZounds gets you your gear fast

At zZounds, you‘ll get your gear fast and, usually, with free delivery. Because we have warehouses in New Jersey and Nevada, nearly 75 percent of Americans reside within our two-day shipping zones. Combine this with the fact that many of our best-selling products qualify for free two-day delivery and you get expedited shipping without the additional cost.

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4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

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We approve everyone, with very few exceptions, as long as we can verify your identity.
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It's just as if you paid the whole amount up front!
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No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
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We have warehouses on both coasts, so most shipments arrive in 3 days or less.
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Only NJ residents pay tax during checkout.
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A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!