You can submit your return online to request and Return Authorization (RA). You can also contact us at 866.ZZOUNDS (996.8637).

Our 30 day return policy is the most generous in the industry. We allow you to return almost any product for any reason. Certain products can only be returned for reason of defect or damage, please view our exceptions to learn more. When returning a product, you can request an identical replacement item, exchange the product for another product, or request a refund. When procedures are followed, there are no restocking fees (Learn more about restocking fees)

If the return results from the receipt of damaged or defective product, or from our mistake, we will pay the shipping charges - both to have your item sent back to us, and to send you a replacement item. Often we will issue a factory-fresh product in advance (pending an approval) to get you playing music as soon as possible.

In the case of an outright return for refund, we refund the full purchase price of the product, but you are responsible for return shipping on the product you are returning and we do not credit the original shipping charges toward the exchange.

Use the above form to submit a return.

1. Include the action you would like taken: we can help you with an exchange, replacement, or refund.
2. Once we receive your request, we will email you: an authorization number, instructions for sending your product back, and an address.