Return Request at zZounds

800-ZZOUNDS (800-996-8637)

Mention reference number L2T4VJ7 when you call.

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Return Request (For Exchange or Refund)

Please fill out the form below. Once we receive your request, we will email you an authorization number,
instructions for sending your product back, and a mailing address.

* Required

* First Name:

* Last Name:

* Email Address:

* Order Number:

* Item Number(s):

* Type of Return:

If this is an exchange, please list the item(s) you would like, and you will be contacted by one of our musicians.

(Please be as specific as possible; use a comma to separate multiple items.)

* Reason for Return and Any Other Comments
(Your comments will be read by caring musicians.)

Please take a second to answer this optional question...

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Return Policy FAQ

Our 30 day return policy is the most generous in the industry. We allow you to return almost any product for any reason. When returning a product, you can request an identical replacement item, exchange the product for another product, or request a refund. When procedures are followed, there are no restocking fees. (Learn more about restocking fees.)

If the return results from the receipt of a damaged or defective product, or from our mistake, we will pay the shipping charges - both to have your item sent back to us, and to send you a replacement item. We normally issue a factory-fresh product (pending return shipment confirmation using our prepaid return label) to get you playing music as soon as possible.

If the product is being returned because you do not like it, we refund the full purchase price of the product, but you are responsible for return shipping cost; we do not credit the original shipping charges paid at the time of order.

Typically we respond to your return request within one business day, often sooner!

Please note:

Select items are non-returnable. Click here for complete information.
If the product you are returning was purchased on our Play as you Pay installment plan, please review Play as you Pay terms.

Questions? Our gear experts can help!

800-zZounds (800-996-8637)

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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.: We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.: It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.: No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

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zZounds free shipping is really free!: No hidden charges or hassles on returns.
Fast, reliable delivery: We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!: Only NJ residents pay tax during checkout.

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We'll beat any price: Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?: Use it with us - we'll beat those prices, too!
Find a better price after buying from us?: No problem. We'll refund you the difference for 30 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!