SHIPPING FAQ
At zZounds, we know you want your gear fast and shipped to you free of charge. That’s why we ship orders 6 days a week, with absolutely free ground shipping on every order shipped within the contiguous United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. Over 95% of orders arrive in 1-2 days! We pull it all off with our four warehouses located across the country, which we keep open late.
When will I receive my shipment?
zZounds ships orders 6 days a week! Our shipping days are Sunday through Friday, excluding holidays. Packages ship from our warehouses in Mississippi, Nevada, New Jersey, and Ohio. Items ship from the closest warehouse to you that has the item in stock.
Ground Shipping typically takes 1-5 business days from the date of shipment (for orders within the 48 contiguous United States). Residential ground shipments are delivered Monday through Saturday, with Sunday delivery available in some locations. Commercial ground shipments are delivered Monday - Friday. Make sure to select the proper address type for your address in checkout to avoid any delays.
Expedited Shipping (Air) is the only way to guarantee that you will receive an item within a certain time frame. Delivery dates for expedited shipping options are listed on the product page for the item in question and in the cart. All expedited shipments are delivered Monday-Friday, regardless of address type.
For customers shipping to a PO Box, the order may need to be shipped via USPS. For this reason, expected delivery dates cannot be guaranteed.
Will zZounds ship to my location?
For most products shipping to the contiguous United States, customers may choose Ground, 2-Day Air, or 1-Day Air delivery. zZounds also ships to Alaska and Hawaii; however, due to carrier restrictions, we cannot ground-ship to those states.
In addition, zZounds ships to the following destinations, though some restrictions apply:
- Canada
- Puerto Rico
- APO/FPO
- U.S. Territories
Enter your shipping ZIP/postal code in our site's header, on a product page, or in your cart. If you add items to your cart that we cannot ship to your location, we'll alert you via a message in your cart.
Note: We cannot change a shipping address on an order after it has shipped. If an order is returned because it couldn't be received at the listed shipping address, we will accept the return but will not refund the shipping charges.
Canada
We ship a lot of our most popular gear to Canada! Items that ship to Canada are sent via International Air, and delivery is typically 2-5 business days from the date of shipment.
Canadian orders are charged in U.S. dollars. Actual charges are dependent on your bank's conversion rate. Your bank may assess additional fees for international orders.
Although items shipped to Canada receive their full factory warranty, they must be returned to a United States service center for repairs. zZounds is not responsible for any shipping or customs fees incurred in such a case.
Puerto Rico
zZounds ships many items to Puerto Rico. Eligible items ship via International Air, and typically arrive 2-5 business days from the date of shipment.
APO/FPO
We ship to APO/FPO addresses for free, though oversized items may be ineligible. Orders typically arrive in 2-4 weeks, though exact delivery times may vary.
U.S. Territories
zZounds ships eligible products to American Samoa, the Federated States of Micronesia, Guam, the Marshall Islands, the Northern Mariana Islands, Palau, and the Virgin Islands. Eligible items typically arrive 2-7 business days from the date of shipment.
What about customs fees?
Please be aware of customs fees such as taxes and duties, which are not included in our shipping charges. Customs fees vary from location to location. Please check with your local customs office for more information on the fees in your area. If you refuse to pay these fees, your order will not be delivered. We cannot refund shipping charges if an item is returned due to refusal to pay fees, and a restocking fee may be applied to cover the cost of return shipping. Customs fees are non-refundable.
Which items ship immediately?
Most orders ship the same day your order is placed (Sunday-Friday) when you place a valid order before the shipping deadline.
A valid order placed before 4 p.m. EST will ship the same day. Orders placed after 4 p.m. EST will ship the next business day.
Items that ship immediately are labeled as In Stock in the cart.
Our website displays stock levels that sync almost instantly with our warehouse. We are highly confident of the status of each item when you view a page. However, we do not reserve inventory being viewed or even placed in shopping carts. So please be aware that we cannot guarantee this information until you have checked out. In particular, if you have been in the checkout area for more than about 10 minutes, we do recommend that you refresh the page to get the most current inventory prior to checking out.
What is a valid order?
A valid order means we have sufficient information to verify your identity. Details.
What if my shipment is late?
Once an order is shipped, our carriers typically guarantee a service time for when the order will be delivered to you. Our carriers have a very good record of delivering at their promised service time. We will notify you by email of any shipping delays in transit. We will refund expedited shipping charges if the carrier's service levels for your chosen shipping method are not met.
If a product is in stock, is there any reason it will not ship immediately?
Exceptions are very unusual, but here are some examples of reasons that might prevent us from shipping immediately:
- Warehouse, call center, or web operations lose power or telecom connectivity.
- Warehouse, call center, or web operations lose capability due to adverse weather (blizzard), safety threat, or other factors.
What can I do if I don't feel you've lived up to your guarantees?
If you ever feel we have not lived up to any of our guarantees, we want to know about it -- and we want a chance to make it right. Contact Us.