800-ZZOUNDS (800-996-8637)
When you call, mention priority code 1ZY-0709
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  • Mon, Tue, Wed, Thur, Fri 8AM - 10PM (EST)
  • Sat 9AM - 6PM (EST)
  • Sun 1PM - 7PM (EST)

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Submitting a Valid Order

Submitting a valid order is important. Immediate Shipment only applies when the item is still in stock when we have sufficient information to verify your identity, and items only ship the same day when that happens by 2pm EST. Regardless of our desire to ship immediately, we cannot ship your product until we verify your identity - and until you get your product neither of us is happy.

What's my order status?

Click 'My Order' at the top right of your page to access information about your order. We also send you emails when there is an update on your order. If you have any questions, feel free to contact one of our customer service specialists by calling 800-996-8637.

How do we verify your identity?

In order to verify your identity, we may require the following information:

  • Matching Billing Address. The billing address is the address where you receive your credit card statement. You must provide your billing address exactly as it is listed with the bank that issued your credit card. Additionally, your customer name must appear exactly as your issuing bank has it on record; this is also known as the Cardholder Name.
  • Matching, Valid Phone Number. You must provide us with the number listed with your issuing bank. This must also be a working number where you can be reached during our business hours.
  • Valid Credit Card. We accept Visa, American Express, MasterCard, and Discover. At this time, we accept all major credit cards but we must be able to verify the address. We currently ship to the 50 United States, Canada, U.S. Territories, and Puerto Rico (details). We must be able to verify your billing address and, if applicable, any alternate shipping address through our automated system or by calling the issuing bank. Any difficulties with verification may delay order processing. If for some reason we are unable to validate the shipping address, the order will not be shipped and the card will not be billed. For other Payment Methods
  • Valid Email Address. This ensures that we can contact you effectively.
  • Special Case: Debit Cards. Using a debit card (even with a Visa/Mastercard logo) may result in additional steps in verification. Although we will do our best to process your order quickly, using a debit card may delay the order slightly.

How do we verify the information you give us?

We take two steps to protect the security of your credit card and your identity. We verify your information to protect your identity by ensuring that you are the person using your card. When a zZounds Music customer places an order, we go to great lengths to make sure that we have the correct cardholder information.

How does our verification differ from other online retailers?

zZounds Music takes extra measures to ensure that your identity is protected and that using your credit card is safe. As a result, your experience with us may differ somewhat from your experience with other online retailers. The end result is that shopping at zZounds Music is safer than shopping at a store. There may be some extra steps in the process, but we're confident you will agree with us that these steps are a small price to pay to secure your identity.

How do you know if you have entered the billing address correctly?

Enter your billing information exactly as it appears on your credit card statement. This includes your name, billing address, and your phone number. Remember, incomplete or incorrect information may slow order processing and preclude Immediate Shipment.

How can you make sure that there isn't a delay from verifying your information when you need to have an order shipped to a location other than your billing address?

The best way to avoid delays in verifying your information is to call your credit company. When you call, let them know that you would like to list an authorized/alternate shipping address. If this is not a feature they offer, ask them to put it in the memo area of their computer system; this will suffice. This will expedite the verification process so your item can ship immediately.

Are there any minor legal details that we are required to state here in order to handle really unusual and extraordinary situations that probably don't apply to you?

zZounds Music reserves the right to refuse orders for any reason, including suspicion (not proof) of credit card fraud. Further, zZounds Music reserves the right to disclose information identified as likely to be fraudulent to credit-card companies, their investigators, and the proven cardholder. The Federal Trade Commission takes credit card fraud very seriously. We're confident you will appreciate these additional steps we take at our expense to ensure your identity and credit card remain secure and protected for your use and no one else's.

zZounds Music reserves the right to request additional information such as the number on the back of the credit card or a faxed copy of your state ID and credit card.

Best Service in the Business BizRate Customer Certified (GOLD) Site
zZounds.com Factoids
Number of Names or Emails We've Sold or Given to Third Parties: 0
Seconds You'll Spend in an Auto-Attendant When You Call: 0
Seconds You'll Spend Talking to Someone Who Doesn't Know or Doesn't Care: 0
Commission Rate for the Expert Musicians Who Will Answer Your Call:0%
Percentage of Website Visitors Who Report Having Ever Seen a Lower Price: 0.2%
Percentage of Valid Orders That Ship Immediately: 96%
Ratio of zZounds Inventory to a Typical Local Store: More than 50 to 1
Number of Unedited, Unbiased User Product Reviews: 64,000+
Number of Happy Customers: 1,000,000+
Money We Lose On Shipping: A Lot
BizRate Customer Certified (GOLD) Site
Questions? Our gear experts can help!
800-zZounds (800-996-8637)
When you call, mention priority code 1ZY-0709. Llame Gratis en Español: 800-460-7976
Lunes-Viernes de 9AM a 5PM EST
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Shop with those who respect your privacy — we do. Copyright © 1996-2015, zZounds Music, LLC. Terms of use apply.
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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. zZounds gets you your gear fast

At zZounds, you‘ll get your gear fast and, usually, with free delivery. Because we have warehouses in New Jersey, Nevada and Mississippi, nearly 95 percent of Americans reside within our two-day shipping zones. Combine this with the fact that many of our best-selling products qualify for free two-day delivery and you get expedited shipping without the additional cost.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
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Available on
orders $249+
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

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on most orders $29+

Just $1.99 on
smaller orders

Really heavy stuff might cost you a
little more

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
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A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!