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Shipping FAQ

Shipping Costs

We lose LOTS of money on shipping because we pay the actual shipping costs for most items on our site. Shipping prices are set individually for each item and can be found next to the price on the item's description page.

Guaranteed Lowest Prices and Shipping Costs

Another way of saying we don't make our money on shipping charges: we guarantee the lowest delivered price on every item we sell. Details

Shipping Times

We only ship on business days. Saturday, Sunday, and holidays are not business days. Packages ship from New Jersey, Mississippi, or Nevada. We cannot guarantee that any product will ship from a specific warehouse. The only way to guarantee that you will receive an item within a certain time frame is to choose expedited shipping. Delivery estimates for expedited shipping options are listed on the product page for the item in question. All expedited shipments are delivered Monday - Friday. Ground shipping typically takes 3-5 business days from the date of shipment (for orders within the 48 contiguous United States). Residential ground shipments are delivered Tuesday - Saturday. Commercial ground shipments are delivered Monday - Friday. Make sure to select the proper address type for your address in checkout as delays may occur if your selection in incorrect.

For APO/FPO customers, all orders ship via USPS. Ground shipping charges (as listed on the product page) apply. Expedited shipping is not available. Tracking for these orders is not available.

Shipping Destinations

zZounds offers free ground shipping on most orders of $49 or more. Customers may choose Ground, 2-Day, or Next Day Air delivery on most products shipping to the continental United States. zZounds also ships to Alaska and Hawaii; however, due to carrier restrictions, customers cannot ground-ship to those states.

In addition, zZounds ships to the following destinations, though some restrictions apply:

  • Canada
  • Puerto Rico
  • AFO/FPO
  • US Territories
See instructions below for how to search the site by our eligible shipping destinations.

Note: We cannot change a shipping address on an order after it has shipped. If an order is returned because it couldn't be received at the listed shipping address, we will accept the return but will not refund the shipping charges.

Canada

We ship a lot of our most popular gear to Canada! You can find products that are eligible for Canadian shipment by looking for the Canadian symbol on our product pages. Items that ship to Canada are sent via International Air, and delivery is typically 2-5 business days from the date of shipment.

To restrict your search results to show only products that ship to Canadian addresses, look for your destination in the shipping pull-down menu while browsing the site:

Canadian orders are charged in U.S. dollars. Actual charges are dependent on your bank's conversion rate. Your bank may assess additional fees for international orders.

Although items shipped to Canada receive their full factory warranty, they must be returned to a United States service center for repairs. zZounds is not responsible for any shipping or customs fees incurred in such a case.

Puerto Rico

zZounds ships to Puerto Rico. Eligible items ship via International Air, and typically arrive 2-5 business days from the date of shipment. You can find products that are eligible for shipment to Puerto Rico by looking for the PR symbol on our product pages.

To restrict your search results to show only products we ship to Puerto Rico, look for your destination in the shipping pull-down menu while browsing the site:

APO/FPO

We ship to APO/FPO addresses at our normal low ground shipping rates, though oversized items may be ineligible. You can find products that are eligible for AFO/FPO shipment by looking for the symbol on our product pages.

To restrict your search results to show only products we ship to APO/FPO addresses, look for your destination in the shipping pull-down menu while browsing the site:

U.S. Territories

zZounds ships to the Federated States of Micronesia, Guam, the Marshall Islands, the Northern Mariana Islands, Palau and the Virgin Islands. Eligible items ship via International Air, and typically arrive 2-5 business days from the date of shipment.

Customs Information

Please be aware of customs fees such as taxes and duties, which are not included in our shipping charges. Customs fees vary from location to location. Please check with your local customs office for more information on the fees in your area. If you refuse to pay these fees, your order will not be delivered. We cannot refund shipping charges if an item is returned due to refusal to pay fees, and a restocking fee may be applied to cover the cost of return shipping. Customs fees are non-refundable.

Immediate Shipment

Our most popular items ship the same business day your order is placed when you place a valid order before the shipping deadline.

Immediate shipment is available Monday through Friday. A valid order placed before 2pm EST will ship the same day. Orders placed after 2pm EST will ship the next business day.

There are some important details you'll want to read below about immediate shipment.

What is a valid order?

A valid order is for a valid item at a valid price, placed with a credit card with complete and verifiable address and other information. Details.

Which items ship immediately?

Items that ship immediately show on the website as "ships today" or "ships next day" depending on whether you are looking on a weekday or a weekend, and depending on whether you are looking before or after the cutoff time on a business day.

This display is based on availability information that updates from our warehouse to our website almost in realtime. We are highly confident of the status of each item whenever you view a page. However, we do not reserve inventory being viewed or even placed in shopping carts. So please be aware that we cannot guarantee this information until you have checked out. In particular, if you have been in the checkout area for more than about 10 minutes, we do recommend that you refresh the page to get the most current inventory prior to checking out.

Does immediate shipment mean immediate delivery?

Once an order is shipped, our carriers (Federal Express and UPS) typically guarantee a service time for when the order will be delivered to you. Our carriers have a very good record of delivering at their promised service time. We will ship immediately, and on all items we will refund expedited shipping charges if the carrier's service levels for your chosen shipping method are not met.

Exceptions

If a product is in stock, is there any reason it will not ship immediately?

It is very unusual, but here are some examples of reasons that might prevent us from shipping immediately:

  • Warehouse, call center, or web operations lose power or telecom connectivity.
  • Warehouse, call center, or web operations lose capability due to adverse weather (blizzard), safety threat, or other factors.

What can I do if you don't feel we've lived up to our guarantees?

If you ever feel we have not lived up to any of our guarantees, we want to know about it - and we want a chance to do right if we agree. Contact Us.

Best Service in the Business BizRate Customer Certified (GOLD) Site
zZounds.com Factoids
Number of Names or Emails We've Sold or Given to Third Parties: 0
Seconds You'll Spend in an Auto-Attendant When You Call: 0
Seconds You'll Spend Talking to Someone Who Doesn't Know or Doesn't Care: 0
Commission Rate for the Expert Musicians Who Will Answer Your Call:0%
Percentage of Website Visitors Who Report Having Ever Seen a Lower Price: 0.2%
Percentage of Valid Orders That Ship Immediately: 96%
Ratio of zZounds Inventory to a Typical Local Store: More than 50 to 1
Number of Unedited, Unbiased User Product Reviews: 64,000+
Number of Happy Customers: 1,000,000+
Money We Lose On Shipping: A Lot
BizRate Customer Certified (GOLD) Site
Questions? Our gear experts can help!
800-zZounds (800-996-8637)
When you call, mention priority code 141X-HWH8. Llame Gratis en Español: 800-460-7976
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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
 
close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. zZounds gets you your gear fast

At zZounds, you‘ll get your gear fast and, usually, with free delivery. Because we have warehouses in New Jersey and Nevada, nearly 75 percent of Americans reside within our two-day shipping zones. Combine this with the fact that many of our best-selling products qualify for free two-day delivery and you get expedited shipping without the additional cost.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
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Available on
orders $249+
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

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on most orders $49+

Just $2.99 on
smaller orders

Really heavy stuff might cost you a
little more

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
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A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!