Submitted November 9, 2020 by Kristina Q
"Great keyboard for serious beginners, but buy it NEW"
zZounds has verified that this reviewer made a purchase from us.
The DGX-660 is a great instrument for serious beginners, with features supporting use from just learning all the way up to those writing/composing their own music. Sure, it doesn't have the richness in tone of a Clavinova or an acoustic piano, but it sounds pretty darn great, and the keys nearly-perfectly mimic the weight of "real" acoustic piano keys.I cannot, however, in good conscience recommend the warehouse-resealed version of this keyboard, as quite frankly, it's been a pain.We ordered Warehouse Resealed, and our first keyboard was looked as if it'd never been opened at all and was visually in perfect, new condition. However one key was stuck. It was indeed repairable under Yamaha's warranty, however, the only provider around recommended we do an exchange instead, as the trouble/time, out of pocket cost (for an in-home visit) and risk of having it fixed was actually *more* than what the digital piano costs.Fast forward, and after a week of back and forth with zZounds, we finally receive our replacement. This one appears visually used (albeit lightly), with some light scratches on one side and light vertical lines appearing on the LCD screen. The former—not a big deal. The latter? This indicates a potential hardware issue, perhaps not now, but imminent down the line.At this point, the keyboard works, and I'm not interested in dealing with another exchange. If the LCD does indeed fail in the near future, that's absolutely a warranty issue, and I'll deal with it directly with Yamaha, if and when that happens.Long story short, it's a great keyboard— just save yourself a headache and chalk up the $75-100 more for a NEW one. Don't even bother with one of the cheaper options, because unless you yourself are skilled in digital piano repair, they're not worth it. On the plus side, zZounds customer support is friendly, even if there's a bit of a communication disconnect between front-line customer service and the returns department.
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