Submitted September 25, 2019 by Anthony Shortte in Antelope, CA
zZounds has verified that this reviewer made a purchase from us.
At the time of this writing, I am on my 2nd Sterling Majesty from zZounds. I purchased this guitar brand new, received the first one the next day and it couldn't have been brand new. At best I think zZounds sent me a scratch and dent. So I thought. . .After contacting zZounds and requesting they make sure they sent me a "new" guitar the 2nd time around, I was informed that I should have requested that when I requested to return the guitar, however they would "hand pick" the next one sent to me. The following day I received notice that it was shipped, however there was no tracking info. After talking to an employee in chat, I was informed that that email was sent in error. So, it hadn't been shipped. (this is Friday Sept 13. 2019)On the following Monday I inquired as to win the guitar would be shipped since their website was saying it had been shipped (still). I was informed that they ship it the same 1 day ground as they do all their items and sometimes the carrier has issues. When I finally got a tracking number, turns out the guitar WAS shipped on Friday. . . .it wouldn't arrive until Wednesday. . . .and it did. Right out the box this "brand new" Majesty had to have the frets leveled. On top of that the trem claw screws are put in at an angle so the trem is hitting the backplate.Those screws will have to be removed, doweled and redrilled to be put in straight. I will be returning this guitar as well, and will buy an Ibanez instead. This guitar sounds amazing. I'll give it that. It's very light. It's everything I wanted, except either zZounds is sending me junk, or Sterlings QC is total crap. I've contacted Sterling about this and haven't heard a word back from them. (in 2 weeks)zZounds acts as if this is a problem for them. However, they did give me $100 gift certificate. I bought a volume pedal with it, which arrived DEAD. It took zZounds 4 days to get me an RMA on that. I imagine getting an RMA for this 2nd guitar will be just as much of a pain, let alone getting a refund. What a shame.
Guitar - 15 years
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