Submitted March 25, 2019 by David R in Curwensville, PA
"PreSonus Tech Support is the worst! 3/25/19"
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First.... be warned that the AudioBox iTwo mic input 1 requires you to turn it to 8 or 9 out of 10 on the dial before the signal light will come one and you will hear any live sound from the mic through the headphones. Second... PreSonus does not provide phone support for their products, so you only have the option to use their online form to ask questions or read their vast support knowledge base. Third... tech support will only redirect you to their knowledge base rather than answer your question, so plan on hours of reading to find the answer on your own and Forth... the Plugin-Alliance add-ons will not work in the provided Studio One Artist version. Tech support from Alliance will confirm that so that is one less perk in the package to be aware of. They will tell you need to upgrade to the professional version to use their plugins. Fifth... after a few back and forth communication on my first and only ticket, I received a blocked message when trying to download the installer for Studio One Artist.
Couldn't get sound until I turned the input 1 gain to 8 of 10. Very frustrating to find out that this is normal operation. Not sure why their is a gain adjustment regardless.
Returned the product for other stated reasons.
Ease of Use
Very difficult and huge learning curve. This is definitely a product for more experienced users NOT a newbie.
Unknown and doesn't matter without good live customer support.
Is typical, but it is not user friendly for someone new to setting up a home studio for the first time. Customer support was the worst I've ever had.
You only have the option to communicate through online support tickets in spite of listing a phone number. Their phone system will reinforce this in the option instructions saying they do not have live support for Studio One.
The Wow Factor
I have been playing piano, guitar, and brass instruments since I was 12 and have performed live in various professional settings
R&B and Christian Rock
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