You don't feel the difference in playing on the covers vs the actual drum surface. They mute almost all noise and make practicing feasible in a small apartment space w/ attached neighbors. My sister says the bass drum still manages to be pretty loud but that just may be the way I'm pounding it.

The ride and hi-hat covers work the best. They almost completely mute the sounds.

They were super easy to install. no tools really required; I think a drum key is needed to tighten the bass drum mute but you should probably already have that.

They arrived looking perfect though I did wonder why the crash dampener was more like the covers on the toms and snare rather than the incredibly effective cover types that they have for the ride and hi-hat.

It was worth it for me b/c I really want to be able to play even though I live in a small space. However, I did see the same products on the net elsewhere for less but I was afraid they might not work as well so I opted for the more expensive option just to make sure.

I don't know about support b/c I haven't needed to call about anything and I don't think I will.

They are practical so not really about the looks but they don't make your set look unsightly so that's a plus.

hobbyist

rock