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As a lifetime musician who is no stranger to pickups or luthiery, I'm quite sure I followed all instructions to install this pickup correctly (I only installed the acoustic transducer). I charged it fully, double and triple checked all connections, and made sure all knobs were set at the correct intervals. It produced a thin hiss, but no effects at all. Troubleshooting materials are nonexistent and the documentation had no FAQs. zZounds does not allow returns of opened pickups, so that's that. I might have had a dud, but that was my experience. While the promotional materials certainly looked convincing and I thought it would be pretty neat to have reverb shimmering out of my ukulele, I definitely don't recommend this product.