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I've used several wah pedals over the years, and this is the best yet. I was most interested in the stock JP settings as Petrucci is known for his amazing tone. I couldn't be happier and see no reason why I would want to change any of the EQ or sweep settings. The tone is much better than Vox or Morley pedals. I also like it better than other Dunlop pedals I've used in the past as well. If you play rock or metal and want an unbelievable wah tone, you won't be disappointed with this pedal. This is five stars all the way around however I didn't rate manufacturer support as I haven't had any need to contact them.