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I purchased a Dean EVO XM electric guitar awhile ago, at a very reasonable price, but the fret edges were sharp, and adjusting the neck for a modicum of playability was practically impossible! My mistake was leaving it back in it’s box, and missing the cut off for returns by ONE DAY! The customer service agent basically said “no can do”, sorry, etc. So, I bought an Epiphone TV Yellow Les Paul Special, with a nice discount price, and put the Dean on an internet selling network. It still sits in the carton it came in, and I await some individual to take it off my hands. In actuality, that one day late in trying to get a refund, and told a resounding “No”, was within zZounds right to do so, but it left a “bad taste”in my mouth, to say the least. I won’t buy from them again.