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Guitar: not a scratch or blem that I could see, the finish and look was POW! I plugged in and the action was set so good, I didn't remove the strings and replace them as I normally do first thing. The spread of tone on each pickup selection was outstanding. I played through a boss katana air and then a Marshall before I decided I'd let these strings ride. The guitar is light, I mean, comfortable, man. I'm immensely satisfied with this instrument. I own or have owned Epiphone, Gibson's, jacksons, PRS, Ibanez, fenders, and plenty of off brands.Service: there is nothing new that I can think of that hasn't already been said of zZounds outstanding service in all aspects . I often order online late at night with using a a sales associate, but I have leveraged them as needed. But then, that's how confident I feel that I'm going to be taken care of by shipping and account service. I ordered late Thursday night/Friday morning and had it in my hand this afternoon -not even 2 days later. Well packed, quick shipping awesome payment plans, this is the 6th guitar and 10th purchase I've made with them. Very happy.

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