A temporary customer reference number is assigned to each customer only while they are shopping on
zZounds.com. If you call our customer service department for assistance, this number makes it easier
for us to answer any questions you have about products, services or purchases.
zZounds has verified that this reviewer made a purchase from us.
I ordered this as an open-box item from zZounds. Who routinely have been great. However, sadly when I got it it was clear that it was malfunctioning (no sound coming from one of the speakers). My mistake? I ordered around the time when we went on lockdown (early March), and so while the return was authorized, I could not get it to FedEx within 45 days. I contacted zZounds about it but it turns out that unlike retailers like Guitar Center, they chose not to use an extended returns policy, which given the circumstances would have been reasonable. I will still be ordering from zZounds but you should be aware of the limitations of their returns policy under such circumstances.In any case, as for the item itself. Obviously, it is difficult to assess the aural qualities of the item but I will not be purchasing another one just to see if it is any good. I went ahead and purchased AKG K92s elsewhere (there was a better deal) and called it a day.