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After 4 gigs it turns on but has no sound. I was thinking about getting another one because the thing has pretty clear sound (little muddy in the bass not as punchy as I would have thought) but all in all sounded pretty good. Contacted warranty service and was directed to a web site where I had to initiate a chat. I ended speaking with a tech who is going to email me a label within 24 hours so I can mail mine back for a replacement. So service seems to be ok. I like the product especially for the price. Just hope the new one lasts longer.