You get what you pay for. The saddle and nut are cheap but adequate. I swapped out the saddle and nut myself for a decent bone replacement after a few months for only a few bucks. For most people buying at this price, having this done by someone will cost a fair chunk of the initial price paid for the guitar but let me stress that the saddle and nut are usable. I'm just fussy on that subject. The tuners aren't the greatest but hold tune well. The strings shipped were surprisingly good, I kept them on until I replaced the nut. There's a very light finish on the guitar and neck. I happen to like it that way. The mahogany body is pretty and the sound is surprisingly rich. I've had it about a year and the only caveat is one I'd tell anyone with an acoustic, keep it humidified. Kyser and others sell a simple cover for the soundhole with a sponge that works great with distilled water. For beginners, Luna offers free online courses.

Sound
Very good sound and resonance for the price. I wanted to test out a 12 string without committing to an expensive price and was pleasantly shocked by how full the sound is on this model. If you're handy, a fresh bone saddle and nut complete this. I expected a lot less from the tuners, these are actually quite nice. The finish is very light on the guitar and it's another reason to keep it humidified. Twelve strings is a lot of pressure on the instrument so humidification is an important part of the upkeep. With that in… read more mind, I also used a lighter set of strings but that's a personal choice as well.

Features
At this price, I'm happy with all the materials. I don't know how they can offer a guitar of this quality at this price.

Ease of Use
A basic setup I completed in 15 minutes had it ready to play.

Quality
A year later and it's shown no issues. Keep it humidified, oil the fretboard at every string change and it's golden.

Value
It's a steal.

Manufacturer Support
I had no issues with the product and no reason to contact them. They offer free online courses with purchase that are beginners courses but if you're buying a budget guitar you may benefit from the courses.

The Wow Factor
I always wanted to try out a 12 string but one thing I got out of this is that it's a great way to build up finger strength.

Musical Background:
Stringed instruments

Musical Style:
I'm all over the place from classical to fusion to heavy metal. read less