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I recently just purchased a warehouse resealed version. You get a lot of amp for the price. I wanted a good all-around amp that could handle all styles. I can't say much on reliability since I just received it, but it seems to be solidly built. As for sound, it can go from sparkly clean jazz to heavy metal. The voice switches are a great feature. I know it has received criticism for not having a presence switch, but I honestly don't care. It can get noisy if you crank the gain and volume/master volume, but that's not a big deal since I don't plan on breaking windows any time soon. I play this thru a load box into an IR pedal. For you metalers out there, it has plenty of gain. I would describe the high gain settings as having a loose feel to them which you can tighten up with a tube screamer of some sort. I also have a Randall Diavlo rd 20, and the Blackstar has more gain, but not as tight sounding. The Blackstar also has quite a bit more features as well. I'll probably experiment with different preamp tube brands at some point.I haven't tried the usb out yet, but I don't really have a need for it. The simulated cab output is usable. I like the reverb, which some don't like. I think it's perfectly fine. So far so good.