Feature:
The automap feature is great!

Quality:
Best keys I've tried on a midi controller. I beats the axiom and other 200$ controllers.

Value:
For 499 you can't go wrong. Its a good investment if you work with softsynths, softsamplers and midi in general. The AutoMap is really great and I make better patches when I'm focusing on the sound rather than staring in to the computer screen.

Ease of Use:
Had some troubles in the beginning, but after reading the manual and downloading the automap universal driver it was all good! So just read manual right after getting it and don't use unnecessary time figuring it out yourself, use that time to make music! :)

Support:
Haven't really needed to contact Novation for any support. But their website is clear and easy to navigate and I'm sure their willing to help you out!

Overall:
I wont be looking for another midi controller. It feels great, it does exactly what its supposed to do and it looks pretty good :)