Feature:
It helps with the clammy or sticky feel a guitar can sometimes have, based on humidity, temp, your hand's chemestry, cleanliness, etc. I have used this product for 20 years. A can lasts for years. I hold it in my right hand, and spray it to hit my fretboard, left hand and back of the guitar neck in one brief spray. It is usually good for a full set of playing(45 min to an hour).
Quality:
every can consistently good, lasts a long time.
Desirability:
I always have this product sitting on top of my amp, in quick reach for all practice sessions, and gigs.
Sound:
Sound is not really the issue here, it is ease of play, which improves your music, but it does not actually change tone or pitch.
Support:
Never had to deal with them.
Overall:
All good, no negative comments
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