866-ZZOUNDS (866-996-8637)
When you call, mention priority code 1ZM-MF2W
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Available Hours (EST):
  • Mon, Tue, Wed, Thur, Fri 7:30AM - 11:30PM
  • Sat, Sun 9:00AM - 10:00PM
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How can I pay for my gear?

Payment Methods

We accept all major credit and debit cards: Visa, MasterCard, American Express, and Discover. For cash customers, we accept Western Union Quick Collect. We do not ship COD or accept payment by check or money order. Please note: we must be able to verify the address. Details

For payment card orders, we offer the Play as you Pay Installment Payment Plan. Details

When will I be charged for my order?

We only charge your card once items have shipped. That means you won't be charged until the gear is on its way to you. You won't pay for items on backorder until they ship. For Play as you Pay orders, we attempt the card provided the day the items ship and again starting on the subsequent due dates. Due dates are scheduled 31 days apart. Note: An authorization hold may show up on card statements prior to an order being shipped. Please contact your card issuer for more information.

Does zZounds accept PayPal?

PayPal is accepted on single-payment orders under $10,000. Due to system limitations, we are unable to offer PayPal on items that are out of stock, and we are unable to facilitate exchanges for items purchased using PayPal. To exchange an item purchased using PayPal, simply return the original item to us, and we will issue your refund. You may then purchase the replacement item via a new order.

Can I pay via Western Union?

Pay cash for that new guitar with Western Union Quick Collect! Here's how it works:

  1. Order online and select Western Union instead of a credit card type to pay (you will not need to enter a card number or expiration date). Or, call us toll-free 800-996-8637 to place your order. You will receive your order number and total dollar amount by email.
  2. Visit any Western Union location in the United States. Ask for the Blue Form for Quick Collect. Western Union charges $12.95 per transaction when you pay with cash. Call 800-325-6000 or check www.westernunion.com to find the location nearest you.
    You will need to provide the following information to Western Union to ensure the money is routed correctly and we can ship your order:
    Company Name: zZounds Music LLC
    Code City and State: SHOPZZOUNDS, NJ
    Sender's Account Number with Company: Your zzounds.com order number
  3. Be sure to record the Money Transfer Control Number (MTCN). This is the confirmation number for your payment.
  4. Once we confirm your payment with Western Union, we will ship your order. This may not happen until the business day after you pay Western Union. If we do not receive funds within 4 business days, the order will be cancelled.
If you have any questions, contact us.

How do I redeem my zZounds gift certificate?

zZounds Gift Certificates are the perfect gift for musicians! Order a gift certificate now in the amount of your choice. Details

  1. Your redemption purchase must be made by phone. Call us toll-free at 800-ZZOUNDS. Please have your "Gift Reference Number" ready.
  2. The full amount of the gift certificate is valid only for store credit at www.zZounds.com. Any remaining amount will be issued as a store credit, redeemable only by phone. Store credit expires after 5 years.
  3. You are responsible for any additional charges when the amount of the gift certificate is exceeded.
  4. zZounds gift certificates are valid for 5 calendar years from the date of purchase. After this period, the gift certificate will expire.
  5. To use a gift certificate on a Play as you Pay order, you must submit the gift certificate at the time you place the order. We will subtract the value of your gift certificate from your order total and split the remainder of your balance into equal installments. Please note that you may not apply gift certificates to your monthly installment payments.
Best Service in the Business BizRate Customer Certified (GOLD) Site
zZounds.com Factoids
Number of Names or Emails We've Sold or Given to Third Parties: 0
Seconds You'll Spend in an Auto-Attendant When You Call: 0
Seconds You'll Spend Talking to Someone Who Doesn't Know or Doesn't Care: 0
Commission Rate for the Expert Musicians Who Will Answer Your Call:0%
Percentage of Website Visitors Who Report Having Ever Seen a Lower Price: 0.2%
Percentage of Valid Orders That Ship Immediately: 96%
Ratio of zZounds Inventory to a Typical Local Store: More than 50 to 1
Number of Unedited, Unbiased User Product Reviews: 64,000+
Number of Happy Customers: 1,000,000+
Money We Lose On Shipping: A Lot
BizRate Customer Certified (GOLD) Site
Questions? Our gear experts can help!
866-zZounds (866-996-8637)
When you call, mention priority code 1ZM-MF2W. Llame Gratis en Español: 800-460-7976
Lunes-Viernes de 9AM a 5PM EST
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Shop with those who respect your privacy — we do. Copyright © 1996-2016, zZounds Music, LLC. Terms of use apply.
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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
 
close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 866-zZounds (866-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 866-zZounds (866-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
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Available on
orders $249+
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

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no minimum

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
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A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 866-zZounds (866-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!