800-ZZOUNDS (800-996-8637)
When you call, mention priority code 14Y8-F496
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No Compromises - More for Your Music at zZounds

You don't have to compromise at zZounds. You get More for your Music: the lowest prices AND the best service in the musical instrument and equipment business. Period.

You're saying - "Sure you do! Everyone says that!" Well here's how you can be sure...

How can you be sure zZounds has the lowest prices?

Lowest Price Guarantee

If you see a lower price before you place your order, we'll beat it. Details

45-day Lowest Price Protection After Your Purchase

If you see a lower price within 45 days of your purchase, we'll refund you the difference. Details

Super Low Shipping Costs

You get free shipping on many items - and you never get last-minute surprise shipping costs. We show you your shipping costs almost everywhere we show you a product on the site. We want you to see what you'll pay because we lose a lot of money giving you the best possible shipping costs. And we never want you to feel tricked when you shop at zZounds.

No Sales Tax Collected

We do not collect sales tax except where required by law. (We only collect tax for packages shipped to New Jersey.)

But We Don't Cut Corners...

Many don't believe we can offer these low prices on new gear. But as one of the largest suppliers of top-brand musical instruments and equipment, it is highly efficient for our suppliers to do business with us. Not surprisingly, the prices we pay for the products you want reflects that efficiency. And we can pass those savings along to you and still have enough resources to guarantee you the best service...

How can you be sure zZounds has the best service?

zZounds consistently outscores its most frequently shopped competitors on the BizRate.com "Overall" consumer rating - based on unbiased, independent customer surveys (as measured for recent periods).

In fact, zZounds rated so well with BizRate.com that we were recognized with the prestigious "Circle of Excellence Award"! Over 3000 quality, consumer-rated online merchants from the BizRate Shopping Search Engine were considered for the awards. The awards are based on the direct feedback, collected at the point-of-sale and after delivery of goods, from customers concerning seven key satisfaction metrics including: Overall Satisfaction, Product Selection, Ease of Finding Products, Repurchase Intent, Product Met Expectations, On-time Delivery and Customer Support.

What are some of the reasons for our customer happiness?

Easy Payment Plans

zZounds offers its four-payment Play As You Pay plan on virtually all new items, and additional payment plans are also available for many items. Installment approval is fast and easy, and we approve almost everyone. Best of all, we don't charge a cent of interest on any installment order, ever.

45-day Hassle-Free Return Policy

Our 45-day money-back 100%-satisfaction guarantee allows you to return almost any item for almost any reason with no restocking fees or other penalties. Details

New Top-Brand Gear From An Authorized US Dealer

You get top-brand gear, new from the factory, from an authorized US dealer. We occasionally have opportunities to buy B-stock merchandise to offer at special discounts, but we always identify the merchandise clearly as B-Stock or Factory Resealed. Unless it says otherwise, it's new from the factory. Details

Huge Selection - IN STOCK

With an inventory about 50 times bigger than a typical musical instrument retail store, chances are we have what you're looking for. With highly accurate realtime information on the website showing you which products are in stock at all times, you can be certain when you order an instock product that you won't face a surprise delay. With realtime information on when out-of-stock products are expected back in our warehouse, you can know what to expect even when we can't keep up with demand on a particular item (though please note that information on expected future availabilty is only accurate as what our suppliers tell us).

Immediate Shipment, Fast Delivery

You deserve immediate accurate shipment - and zZounds delivers. Did you ever understand why, when you offer to purchase something, some companies don't ship your order to you that same day? We didn't! You deserve your order immediately - so we built a state-of-the-art technology and distribution center that's standing by to ship your order today. Details

And with three warehouses strategically located in New Jersey, Nevada, and Mississippi, most orders arrive within 2-3 business days of shipment.

Personalized Service from Musicians

At zZounds you get personalized service from musicians - by toll-free call or email. We pay these musicians to work for you: to give you honest product advice and assist you should any problem arise with your order. They are NOT paid commission. These musicians will understand your lifelong dream of owning a Gibson Guitar, and they'll only ask you for an item number so they can help you faster - not because they've never heard of a Marshall Stack or an SM58. They know how to help you because they share your dreams. Contact Us

No Discrimination - Shop by Web, Phone or Email

No matter how you prefer to shop, you are guaranteed the same low prices, minimal shipping costs, great information, and personalized service from musicians at zZounds.

Easiest to Use and Fastest Online Store

You want easy and fast - and zZounds.com gives it to you. Find the products you are looking for with unrivaled speed and convenience. You can shop online 24 hours a day, 7 days a week, 365 days a year.

In-depth Independent Information

You'll find in-depth product information - including product manuals, sound samples, and technical specifications. Want to know what other musicians think about a product? Consult the 100,000+ unedited, unbiased user product ratings at zZounds.com.

We Respect Your Privacy

We won't sell your name to anyone, especially not to people who will spam you or clog your real mailbox with questionable offers. One of our large competitors has a list of names and addresses available for sale at all times. The choice is yours. Details

Over 1,000,000 Fanatically Happy Customers

Many customers came to zZounds.com because fellow musicians told them to. And they come back again and again because they love zZounds.

Even beyond these policies and guarantees, we promise to do what's right. It may sound old fashioned for a leading e-tailer - but by always putting you first, we're betting you'll love your zZounds experience and tell your fellow musicians about us!

Best Service in the Business BizRate Customer Certified (GOLD) Site
zZounds.com Factoids
Number of Names or Emails We've Sold or Given to Third Parties: 0
Seconds You'll Spend in an Auto-Attendant When You Call: 0
Seconds You'll Spend Talking to Someone Who Doesn't Know or Doesn't Care: 0
Commission Rate for the Expert Musicians Who Will Answer Your Call:0%
Percentage of Website Visitors Who Report Having Ever Seen a Lower Price: 0.2%
Percentage of Valid Orders That Ship Immediately: 96%
Ratio of zZounds Inventory to a Typical Local Store: More than 50 to 1
Number of Unedited, Unbiased User Product Reviews: 64,000+
Number of Happy Customers: 1,000,000+
Money We Lose On Shipping: A Lot
BizRate Customer Certified (GOLD) Site
Questions? Our gear experts can help!
800-zZounds (800-996-8637)
When you call, mention priority code 14Y8-F496. Llame Gratis en Español: 800-460-7976
Lunes-Viernes de 9AM a 5PM EST
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Shop with those who respect your privacy — we do. Copyright © 1996-2014, zZounds Music, LLC. Terms of use apply.
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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
 
close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. zZounds gets you your gear fast

At zZounds, you‘ll get your gear fast and, usually, with free delivery. Because we have warehouses in New Jersey and Nevada, nearly 75 percent of Americans reside within our two-day shipping zones. Combine this with the fact that many of our best-selling products qualify for free two-day delivery and you get expedited shipping without the additional cost.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
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Available on
orders $249+
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

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on most orders $29+

Just $1.99 on
smaller orders

Really heavy stuff might cost you a
little more

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
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A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!