In fact, zZounds rated so well with BizRate.com that we were recognized with the prestigious "Circle of Excellence Award"! Over 3000 quality, consumer-rated online merchants from the BizRate Shopping Search Engine were considered for the awards. The awards are based on the direct feedback, collected at the point-of-sale and after delivery of goods, from customers concerning seven key satisfaction metrics including: Overall Satisfaction, Product Selection, Ease of Finding Products, Repurchase Intent, Product Met Expectations, On-time Delivery and Customer Support.
Get answers quickly:
By Phone:
Call Toll Free 800-zZounds (800-996-8637)
Mention priority code QQK-W03D when you call.
Musicians answer the phone at zZounds.
They do not get paid commission; they get paid to help you out.
Sign-up to receive our All Access Pass newsletter!
zZounds offers a number of different installment payment plans that make it affordable and convenient for you to get the gear you really want today, without racking up risky credit card debt.
Other stores offer house credit cards that require you to fill out an application and pass a credit check--and, if you qualify, leave you vulnerable to exorbitant interest charges once the initial promotional period ends. zZounds payment plans are easy to get and simple to use; plus we'll never charge you interest!
zZounds payment plans details »If we don't already have the lowest price, just send us a link to any legitimate competitor's offer, and we'll beat their price as long as we're not losing money on the deal.
To submit a request for a lower price, click "Seen it for less?" on any product page. We answer most lowest price requests within two hours. For extra peace of mind, you also have 30 days after your purchase to find a lower price; if you do, we'll refund the difference.
zZounds.com price match details »Because we have two well-situated warehouses--one on each coast--nearly three- quarters of the US population is located within our two-day shipping zones. Plus, we keep both warehouses well stocked with all the most popular products, so you'll usually get your gear fast without having to pay more for expedited shipping.
In fact, zZounds offers free two-day delivery on many of our best-selling products!
zZounds.com shipping details »You have 30 days to try your gear at home, in your practice space or studio. If you're not absolutely in love with the sound you're getting, just let us know. We'll promptly arrange for an exchange or a refund without the hassles or hidden charges you face with some of our competitors. If there's something wrong with the gear you bought from us, we'll email you an electronic return label so you can return it easily and free of charge.
zZounds.com return details »zZounds customer service is consistently rated at or near the top on every major comparison shopping website--probably because we only hire experienced musicians with outstanding customer service skills to work in our call center, and they don't work on commission. To us, this is our most meaningful measure of success. zZounds has served over a million customers since 1996, and they're the only critics whose reviews really matter to us.
zZounds.com customer service »Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!
We'll wait on your money so you don't have to wait for your gear!
When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.
Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?
A guarantee so solid, you never have to worry about price when shopping at zZounds
You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!