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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Scratch and Dent

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits general wear and tear, along with dents and scratches.

Factory Resealed

Like new, this product was purchased directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "The best shopping experience! they make getting your gear so easy thank you oh so much! Ive been a continuous customer for the past few years!" - Customer on December 1, 2018
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Epiphone Les Paul Standard Plustop PRO Electric Guitar
New from $599.00 SAVE 40%
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of $49.92
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The Epiphone Les Paul Standard Plustop Pro Electric Guitar offers the legendary LP Standard sound with a stunning flame maple top. Other features include a solid mah... Learn more...
Epiphone EJ200SCE Jumbo Cutaway Acoustic-Electric Guitar
Epiphone EJ200SCE Jumbo Cutaway Acoustic-Electric Guitar
New from $499.00 SAVE 40%
or 8 payments
of $62.38
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This beautiful Acoustic-Electric features Gold Hardware, Crown Inlays, and a Maple body.... Learn more...
Epiphone Exclusive Limited Edition 1958 Korina Moderne Electric Guitar
New from $599.00 SAVE 40%
or 12 payments
of $49.92
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Epiphone's Limited Edition "1958" Korina Moderne revives the phantom classic patented in 1958 but never put into production.... Learn more...
Epiphone Limited Edition Joe Bonamassa '58 Amos Korina Flying V Electric Guitar (with Case)
(5)
New from $899.00 SAVE 40%
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The Epiphone Limited Edition Joe Bonamassa 1958 "Amos" Korina Flying-V Outfit is Bonamassa’s fifth custom Epiphone signature model and honors one of his most cheri... Learn more...
Epiphone Slash Appetite for Destruction Les Paul Performance Pack
Epiphone Slash Appetite for Destruction Les Paul Performance Pack
(3)
New from $349.00 SAVE 40%
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of $43.63
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Do you have an Appetite for Destruction? This signature pack has quality and features never before seen in a pack! Endorsed and promoted by Slash himself, this pack ... Learn more...
Epiphone Exclusive Limited Edition Les Paul Plustop PRO Electric Guitar
New from $599.00 SAVE 40%
or 12 payments
of $49.92
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The Epiphone Limited Edition Les Paul Plustop Pro Electric Guitar features ProBucker Pickups with coil-tapping. Out of all of Les Paul's many achievements; inventor,... Learn more...
Epiphone Les Paul Custom PRO Electric Guitar
New from $679.00 SAVE 40%
Like New $574.95 SAVE 49%
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An Epiphone Les Paul Custom PRO that is dressed to kill. The Les Paul Custom made its debut in 1954 after the initial success of the Les Paul Goldtop. Les Paul himse... Learn more...
Epiphone Prophecy Les Paul Custom Plus EX Electric Guitar with Case
New from $799.00 SAVE 40%
Like New $674.95 SAVE 49%
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of $66.59
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The Prophecy Les Paul Custom Plus EX Outfit brings back the axe loved by metal shredders around the world. And now, along with EMG humbuckers, the EX Outfit includes... Learn more...
Epiphone G400 PRO Electric Guitar
Epiphone G400 PRO Electric Guitar
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of $49.88
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Epiphone honors the historic SG with the G-400 PRO, which now features Alnico Classic PRO pickups and push/pull coil-tapping.... Learn more...
Epiphone G-400 Exclusive Deluxe PRO Electric Guitar
Epiphone G-400 Exclusive Deluxe PRO Electric Guitar
(1)
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The Epiphone G-400 Exclusive Deluxe PRO Electric Guitar is modeled after the original 1960s classic "SG" (Solid Guitar) and features a AAA Flame Maple Veneer top, Al... Learn more...
Epiphone Les Paul Tribute Plus Electric Guitar with Case
New from $849.00 SAVE 40%
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of $70.75
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As Good As It Gets! The Epiphone Les Paul Tribute Plus electric guitar brings you the professional features of the Tribute series with the addition of a carved hard ... Learn more...
Epiphone 1958 Korina Explorer Electric Guitar
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A rare vintage classic returns with Korina body and Alnico Classic Humbuckers. Epiphone proudly presents the return of the historic Limited Edition Korina Explorer, ... Learn more...
Epiphone Limited Edition Peter Frampton Les Paul Custom PRO Electric Guitar
(1)
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Epiphone presents the Limited Edition Peter Frampton Les Paul Custom PRO, an incredible recreation of one of the most legendary guitars in rock'n'roll, overseen by P... Learn more...
Epiphone Exclusive Hummingbird PRO Cutaway Acoustic-Electric Guitar
Epiphone Exclusive Hummingbird PRO Cutaway Acoustic-Electric Guitar
New from $419.00 SAVE 40%
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The Epiphone Hummingbird Performer PRO Acoustic/Electric puts a twist on the 60s classic with an elegant cutaway plus the new Shadow ePerformer preamp and NanoFlex p... Learn more...
Epiphone Exclusive Hummingbird PRO Cutaway Acoustic-Electric Guitar
Epiphone Exclusive Hummingbird PRO Cutaway Acoustic-Electric Guitar
(1)
New from $419.00 SAVE 40%
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The Epiphone Hummingbird Performer PRO Acoustic-Electric puts a new twist on the 60s classic with an elegant cutaway plus the new Shadow ePerformer preamp and NanoFl... Learn more...
Epiphone Limited Edition Peter Frampton Signed Les Paul Custom Pro Electric Guitar (with Case)
(4)
New from $1,199.00 SAVE 40%
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of $99.92
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Epiphone presents the Limited Edition Peter Frampton Les Paul Custom PRO, an incredible recreation of one of the most legendary guitars in rock 'n' roll overseen by ... Learn more...
Epiphone Exclusive Hummingbird PRO Acoustic-Electric Guitar
Epiphone Exclusive Hummingbird PRO Acoustic-Electric Guitar
New from $369.00 SAVE 47%
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The Epiphone Hummingbird PRO Acoustic/Electric guitar brings the legendary country/rock "Hummingbird" into the 21st century with the Shadow ePerformer preamp and Sha... Learn more...
Epiphone ES-339 PRO Electric Guitar
Epiphone ES-339 PRO Electric Guitar
New from $499.00 SAVE 40%
Like New $424.95 SAVE 48%
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of $62.38
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Epiphone introduces the much anticipated ES-339 -- an instrument with its roots planted firmly in the classic era that helped define the Epiphone and Gibson Kalamazo... Learn more...
Epiphone Exclusive Limited Edition ES-335 PRO Electric Guitar
Epiphone Exclusive Limited Edition ES-335 PRO Electric Guitar
New from $499.00 SAVE 40%
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of $62.38
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The Epiphone Limited Edition ES-335 PRO brings a vintage workhorse into the future with Epiphone's Alnico Classic PRO humbuckers and coil-tapping. The original ES-33... Learn more...
Epiphone Masterbilt DR-500MCE Acoustic-Electric Guitar
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of $58.25
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As with all Masterbilts, the DR-500MCE features a solid Sitka Spruce top, hand-scalloped Sitka Spruce braces, and mahogany kerfing. One of the great attributes of a ... Learn more...
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

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It's just as if you paid the whole amount up front!
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No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
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With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 1 day! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as you Pay® installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as you Pay® plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

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4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

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5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $59+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!