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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Scratch and Dent

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits general wear and tear, along with dents and scratches.

Factory Resealed

Like new, this product was purchased directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "Great service, great selection, awesome prices, two day shipping, great mom and pop feel. And, I feel they listen to their customers and try to bring them the best of what's out there in equipment, instruments, accessories, digital and analogue." - Customer on February 9
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Breedlove Crossover FO Mandolin (with Gig Bag)
Breedlove Crossover FO Mandolin (with Gig Bag)
New from $439.99 SAVE 58%
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Get a bold, full-range sound with the Breedlove Crossover FO mandolin. Its Florentine body shape and spruce/maple tonewoods create a warm and focused tone. Learn more...
Breedlove Pursuit Concert CE Acoustic-Electric Guitar (with Gig Bag)
Breedlove Pursuit Concert CE Acoustic-Electric Guitar (with Gig Bag)
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New from $449.00 SAVE 32%
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Solid red cedar and mahogany pair together to give this Breedlove Pursuit Concert CE a rich, warm tone that's projected by LR Baggs EAS VC electronics. Learn more...
Breedlove Exclusive Discovery Concerto CE Sitka Spruce - Mahogany Acoustic-Electric Guitar (with Gig Bag)
Breedlove Exclusive Discovery Concerto CE Sitka Spruce - Mahogany Acoustic-Electric Guitar (with Gig Bag)
New from $449.00 SAVE 25%
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The snappy attack of spruce and deep tone of mahogany meet in Breedlove's Discovery Concerto CE -- an acoustic-electric comfortable enough to play for hours. Learn more...
Breedlove Exclusive Discovery Concertina CE Acoustic-Electric Guitar (with Gig Bag)
Breedlove Exclusive Discovery Concertina CE Acoustic-Electric Guitar (with Gig Bag)
New from $449.00 SAVE 25%
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Featuring a solid Sitka spruce top and a 12-fret neck, the small-bodied Concertina CE rings like a bell even when plugged in, thanks to its Fishman Presys I. Learn more...
Breedlove Pursuit Concert CE Acoustic-Electric Guitar, Left Handed (with Gig Bag)
Breedlove Pursuit Concert CE Acoustic-Electric Guitar, Left Handed (with Gig Bag)
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New from $499.00 SAVE 24%
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Lefties will love the beautifully rich and complex tone provided by the solid red cedar and mahogany construction of this Breedlove Pursuit Concert CE. Learn more...
Breedlove Organic Signature Companion Acoustic-Electric Guitar
Breedlove Organic Signature Companion Acoustic-Electric Guitar
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Every travelling musician needs a guitar that's perfect for the road. The Breedlove Organic Companion fits that need with an all-solid wood construction. Learn more...
Breedlove Pursuit Concert Nylon CE Cedar Classical Acoustic-Electric Guitar (with Gig Bag)
Breedlove Pursuit Concert Nylon CE Cedar Classical Acoustic-Electric Guitar (with Gig Bag)
(2)
New from $499.00 SAVE 24%
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With cedar and mahogany construction, LR Baggs electronics and a cutaway for access to all 20 frets, this Pursuit Concert Nylon CE is an incredible value. Learn more...
Breedlove Organic Signature Concerto Acoustic-Electric Guitar
Breedlove Organic Signature Concerto Acoustic-Electric Guitar
New from $499.00 SAVE 24%
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The Breedlove Organic Concerto is an excellent guitar for strumming and fingerpicking alike. Constructed from all-solid woods, this guitar is a great value. Learn more...
Breedlove Organic Signature Concert Acoustic-Electric Guitar
Breedlove Organic Signature Concert Acoustic-Electric Guitar
New from $449.00 SAVE 25%
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of $56.13
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The all-solid tonewood Signature Concert is excellent for heavy strumming while also producing amazing note-to-note clarity making it extremely versatile. Learn more...
Breedlove Pursuit Concertina E Red Cedar - Mahogany Acoustic-Electric Guitar (with Gig Bag)
Breedlove Pursuit Concertina E Red Cedar - Mahogany Acoustic-Electric Guitar (with Gig Bag)
New from $469.00 SAVE 29%
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Based on the Pursuit Concert platform, this smaller-bodied acoustic produces warm sound and added projection from its mahogany Concertina body shape. Learn more...
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

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No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

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With warehouses across the United States, zZounds' ground shipping reaches many locations within 1 day! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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With warehouses across the United States, zZounds' ground shipping reaches many locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as you Pay® installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as you Pay® plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

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3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $59+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!

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