Feature:
The guitar has a strap button on the heel which most don't come with.It also included an allen wrench to adjust the neck,which I did right away.

Quality:
The finish is flawless.There was nothing loose or misfitted.It is nice tight grain.The only comment that is negative is the inspection stickers on the back of the headstock.They should be on the pick guard cover.

Value:
This guitar compares favorably with my others some of which cost 25 times as much!

Sound:
I have 5 other 12 strings(Martin,Ovation,Alverez,Yamaha,Mitchell)I play occasionally at clubs and parties,but I have been playing at my church for 37 years.I like an accoustic played into a microphone to get as natural a sound as possible.This guitar compares very favoribly with my other guitars.It has a strong bass,but the bass does not coverup the highs.The midrange is pleasant.It is great for flatpicking old 12 string songs like Walk Right In and Boney Maroney,and sounds great on chords to accompany a singer.I would not change anything about the sound.It sounds different from the others which is what I hoped.Using a mic doesn't leave much leway for changing sound,so I change guitars.

Ease of Use:
It has a sound different from all my others.It sounds great.It sounds way more expensive than it is.

Support:
I have not contacted Epiphone,but the warranty is lifetime.