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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Factory Resealed

Like new, this product was purchase directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos The ease of purchase and awesome payment plans makes zZounds the only retailer I'll buy from.- Customer on May 6
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Martin M36 Acoustic Guitar (with Case)
Martin M36 Acoustic Guitar (with Case)
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Martin knows what you like from years of guitar craftsmanship. The Martin M36 features this knowledge by starting with a comfortable 0000 body shape and the ultra-pl... Learn more...
Martin 00016GT Acoustic Guitar with Case
Martin 00016GT Acoustic Guitar with Case
(5)
New from $1,599.00 SAVE 17%
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The Martin 00016GT Acoustic Guitar is part of the 16 series, it features 000 body plus solid Mahogany back & sides, a Sitka spruce gloss top, hybrid X bracing and ha... Learn more...
Martin 000-17 Acoustic Guitar (with Case)
Martin 000-17 Acoustic Guitar (with Case)
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The Martin 000-17 Acoustic Guitar has a satin black smoke finish offset with grained ivoroid binding and pickguard show off the understated beauty of this guitar. It... Learn more...
Martin DC Aura GT Acoustic Guitar (with Case)
Martin DC Aura GT Acoustic Guitar (with Case)
(2)
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Introduced at the 2014 Musikmesse in Frankfurt, Germany, the Martin DC-Aura GT comes equipped with Fishman F1 Aura Plus electronics and consists of an East Indian ro... Learn more...
Martin D16RGT Dreadnought Acoustic Guitar (with Case)
Martin D16RGT Dreadnought Acoustic Guitar (with Case)
New from $1,859.00 SAVE 19%
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Featuring solid woods throughout, the D16GT and D16RGT are superb, dreadnought acoustics, at affordable prices. With details like herringbone inlays, 2-piece back co... Learn more...
Martin GPC Aura GT Acoustic Guitar (with Case)
Martin GPC Aura GT Acoustic Guitar (with Case)
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The Martin GPC-Aura GT comes equipped with Fishman F1 Aura Plus electronics and consists of an East Indian rosewood body with a satin finish and a polished gloss Sit... Learn more...
Martin D12-35 50th Anniversary Dreadnought Acoustic Guitar (12-String, with Case)
Martin D12-35 50th Anniversary Dreadnought Acoustic Guitar (12-String, with Case)
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Martin continues to celebrate the 50th Anniversary of the beloved D-35 model with the introduction of the D12-35 50th Anniversary Limited Edition model. This celebra... Learn more...
Martin OMJM John Mayer Special Edition Acoustic-Electric Guitar (with Case)
Martin OMJM John Mayer Special Edition Acoustic-Electric Guitar (with Case)
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Like its predecessor, the OMJM John Mayer Special Edition features a top of Engelmann spruce and back and sides of East Indian rosewood for warm, rich tone. Scallope... Learn more...
Martin 000-15M Burst Acoustic Guitar (with Case)
Martin 000-15M Burst Acoustic Guitar (with Case)
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The Martin 000-15M model continues the Martin tradition with a 000-14 fret body size, solid mahogany construction and a rich satin finish with an added burst to the ... Learn more...
Martin 00015SM Acoustic Guitar (with Case)
Martin 00015SM Acoustic Guitar (with Case)
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Martin 00015SM is a 12-fret 000 all-mahogany acoustic guitar. Appointments on the Martin 00015SM include slot head, bone nut & saddle, Morado fingerboard & bridge, s... Learn more...
Martin 00-15E Retro Acoustic-Electric Guitar (with Case)
Martin 00-15E Retro Acoustic-Electric Guitar (with Case)
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The 00-15E Retro is the first 00-14 fret instrument in the successful Retro Series product family.... Learn more...
Martin 000-15M Burst Left-Handed Acoustic Guitar (with Case)
Martin 000-15M Burst Left-Handed Acoustic Guitar (with Case)
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The 000-15M model continues the Martin tradition with a 000-14 fret body size, solid mahogany construction and a rich satin finish with an added burst to the top. Sa... Learn more...
Martin OMCPA1 Plus Performing Artist Acoustic-Electric Guitar (with Case)
Martin OMCPA1 Plus Performing Artist Acoustic-Electric Guitar (with Case)
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The OMCPA1 Plus acoustic-electric cutaway model is Martin's orchestra body size guitar, with solid East Indian rosewood back and sides and a Sitka spruce top. This i... Learn more...
Martin GPC-28E Grand Performance Acoustic-Electric Guitar (with Case)
Martin GPC-28E Grand Performance Acoustic-Electric Guitar (with Case)
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The Martin GPC-28E is a Grand Performance, acoustic-electric cutaway, featuring a solid Sitka spruce top, East Indian rosewood back and sides, black ebony fingerboar... Learn more...
Martin D-18 Authentic 1939 Acoustic Guitar (with Case)
Martin D-18 Authentic 1939 Acoustic Guitar (with Case)
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The Martin D18 Authentic 1939 Acoustic Guitar w/Case is here to remind you why you fell in love with Martin in the first place, the Authentics are constructed the ol... Learn more...
Martin D12-28 Dreadnought Acoustic Guitar, 12-String with Case
Martin D12-28 Dreadnought Acoustic Guitar, 12-String with Case
(6)
New from $2,859.00 SAVE 20%
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The Martin D12-28 is a standard series 12-string dreadnought acoustic guitar with East Indian rosewood back & sides, a Sitka spruce top, non-scalloped X bracing and ... Learn more...
Martin HD28V Acoustic Guitar with Case
Martin HD28V Acoustic Guitar with Case
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The Vintage series Martin HD28V acoustic guitar with Herringbone trim features East Indian rosewood back & sides, a Sitka spruce top, forward shifted scalloped X bra... Learn more...
Martin OMCPA4 Rosewood Performing Artist Acoustic-Electric Guitar, with Case
Martin OMCPA4 Rosewood Performing Artist Acoustic-Electric Guitar, with Case
(4)
New from $1,959.00 SAVE 18%
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The Martin OMCPA4 Rosewood Performing Artist acoustic-electric guitar is a comfortable instrument with high quality craftsmanship plus premium tonewoods and electron... Learn more...
Martin D-41 Dreadnought Acoustic Guitar with Case
Martin D-41 Dreadnought Acoustic Guitar with Case
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This gorgeous Dreadnought boasts a solid spruce top that is hand-joined to lustrous rosewood back and sides. Abalone inlays in the rosette and ebony fretboard, combi... Learn more...
Martin DCPA4 Performing Artist Series Acoustic-Electric Guitar
Martin DCPA4 Performing Artist Series Acoustic-Electric Guitar
New from $1,729.00 SAVE 19%
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Play the Performing Artist Series and you'll experience the unique combination of legendary Martin tone and revolutionary onboard intelligence. Martin craftsmanship ... Learn more...
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

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It's just as if you paid the whole amount up front!
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No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
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We have warehouses on both coasts, so most shipments arrive in 3 days or less.
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With 3 warehouses across the United States, zZounds' ground shipping reaches most locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

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2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 866-zZounds (866-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

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3. zZounds gets you your gear fast

At zZounds, you‘ll get your gear fast and, usually, with free delivery. Because we have warehouses in New Jersey, Nevada and Mississippi, nearly 95 percent of Americans reside within our two-day shipping zones. Combine this with the fact that many of our best-selling products qualify for free two-day delivery and you get expedited shipping without the additional cost.

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4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 866-zZounds (866-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

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5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $249+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

Really heavy stuff might cost you a
little more

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 866-zZounds (866-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!