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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Factory Resealed

Like new, this product was purchase directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "Everyone at zZounds treats you like you are family!!! They also get your order no matter how big or small - cheap or expensive - out immediately. They are very experienced in all aspects of the music industry so they can answer any questions you have." Customer on December 31, 2016
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Martin 00-15E Retro Acoustic-Electric Guitar (with Case)
Martin 00-15E Retro Acoustic-Electric Guitar (with Case)
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The 00-15E Retro is the first 00-14 fret instrument in the successful Retro Series product family.... Learn more...
Martin Jeff Tweedy Custom 00-DB Acoustic Guitar, with Case
Martin Jeff Tweedy Custom 00-DB Acoustic Guitar, with Case
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C. F. Martin & C. is pleased to introduce a very special Custom Artist Edition, the 00-DB Jeff Tweedy, designed in collaboration with Grammy Award-winning Wilco fron... Learn more...
Martin D16RGT Dreadnought Acoustic Guitar (with Case)
Martin D16RGT Dreadnought Acoustic Guitar (with Case)
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Featuring solid woods throughout, the D16GT and D16RGT are superb, dreadnought acoustics, at affordable prices. With details like herringbone inlays, 2-piece back co... Learn more...
Martin D12-28 Dreadnought Acoustic Guitar, 12-String with Case
Martin D12-28 Dreadnought Acoustic Guitar, 12-String with Case
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The Martin D12-28 is a standard series 12-string dreadnought acoustic guitar with East Indian rosewood back & sides, a Sitka spruce top, non-scalloped X bracing and ... Learn more...
Martin OMC-28E Orchestra Acoustic-Electric Guitar (with Case)
Martin OMC-28E Orchestra Acoustic-Electric Guitar (with Case)
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An Orchestra, acoustic-electric cutaway, the OMC-28E is crafted with solid Sitka spruce top, East Indian rosewood back and sides, black ebony fingerboard and bridge ... Learn more...
Martin 0018 Grand Concert Acoustic Guitar (with Case)
Martin 0018 Grand Concert Acoustic Guitar (with Case)
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The Martin 00-18 is an updated version of the popular 00-18V. A Sitka spruce top and mahogany back and sides are the foundation for this classic grand concert model.... Learn more...
Martin 00016GT Acoustic Guitar with Case
Martin 00016GT Acoustic Guitar with Case
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The Martin 00016GT Acoustic Guitar is part of the 16 series, it features 000 body plus solid Mahogany back & sides, a Sitka spruce gloss top, hybrid X bracing and ha... Learn more...
Martin D12-35 50th Anniversary Dreadnought Acoustic Guitar (12-String, with Case)
Martin D12-35 50th Anniversary Dreadnought Acoustic Guitar (12-String, with Case)
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Martin continues to celebrate the 50th Anniversary of the beloved D-35 model with the introduction of the D12-35 50th Anniversary Limited Edition model. This celebra... Learn more...
Martin GPC-15ME Cutaway Acoustic-Electric Guitar (with Case)
Martin GPC-15ME Cutaway Acoustic-Electric Guitar (with Case)
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Martin GPC-15ME - A solid wood, Grand Performance cutaway model with understated beauty, the GPC-15ME is crafted with mahogany for the scallop-braced top, back and s... Learn more...
Martin 00015 Special Concert Acoustic Guitar
Martin 00015 Special Concert Acoustic Guitar
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The Martin 00015 Special is a time limited model that continues the Martin tradition of the popular 15 series line in a rich satin finish with solid mahogany back & ... Learn more...
Martin Custom Shop D-41 Dreadnought Acoustic Guitar (with Case)
Martin Custom Shop D-41 Dreadnought Acoustic Guitar (with Case)
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A 14 fret, non-cutaway Dreadnought, the CS-D41-15 features a Sitka spruce top with Martin's Vintage Tone System (VTS). The East Indian rosewood back and sides beauti... Learn more...
Martin OMC-35E Dreadnought Acoustic-Electric Guitar (with Case)
Martin OMC-35E Dreadnought Acoustic-Electric Guitar (with Case)
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A narrow waist, small bodied guitar that produces a remarkable full sound, the OMC-35E is a must have for players of all levels. This Orchestra, acoustic-electric cu... Learn more...
Martin 1T IZ Tenor Ukulele
Martin 1T IZ Tenor Ukulele
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A tribute to legendary artist Israel Kamakawiwo'ole ("Iz"), the Martin 1T IZ tenor ukulele features beautiful quilted mahogany construction, an East Indian rosewood ... Learn more...
Martin DCPA1 Plus Performing Artist Acoustic-Electric Guitar
Martin DCPA1 Plus Performing Artist Acoustic-Electric Guitar
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The Martin DCPA1 Plus acoustic-electric cutaway model has solid East Indian rosewood back and sides and a Sitka spruce top. This instrument integrates state-of-the a... Learn more...
Martin GPC-18E Grand Performance Acoustic-Electric Guitar (with Case)
Martin GPC-18E Grand Performance Acoustic-Electric Guitar (with Case)
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The Martin GPC-18E Grand Performance, acoustic-electric cutaway model has been finely crafted with a solid Sitka spruce top, genuine mahogany back and sides and soli... Learn more...
Martin DC15ME Cutaway Acoustic-Electric Guitar, Left-Handed
Martin DC15ME Cutaway Acoustic-Electric Guitar, Left-Handed
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With an all mahogany body, the Martin DC-15ME produces a warm, rich, full tone. This Dreadnought acoustic-electric cutaway model is complete with an East Indian rose... Learn more...
Martin 000C Classical Acoustic-Electric Guitar with Case
Martin 000C Classical Acoustic-Electric Guitar with Case
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The Martin 000C classical acoustic-electric delivers the very best in Martin craftsmanship in a nylon-string guitar, complete with a Fishman F1 Analog electronic sys... Learn more...
Martin OMC-15ME Orchestra Cutaway Acoustic-Electric Guitar (with Case)
Martin OMC-15ME Orchestra Cutaway Acoustic-Electric Guitar (with Case)
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The warm tones of mahogany pair beautifully with this small-bodied Orchestra guitar. The OMC-15ME is an acoustic-electric cutaway featuring solid mahogany top, back ... Learn more...
Martin DC-35E Dreadnought Acoustic-Electric Guitar (with Case)
Martin DC-35E Dreadnought Acoustic-Electric Guitar (with Case)
New from $3,399.00 SAVE 20%
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A Sitka spruce top is paired with East Indian rosewood sides and three-piece back in a classic combination called the DC-35E. This acoustic-electric Dreadnought cuta... Learn more...
Martin 00017 Acoustic Guitar, Left-Handed
Martin 00017 Acoustic Guitar, Left-Handed
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A satin black smoke finish offset with grained ivoroid binding and pickguard show off the understated beauty of this guitar. It is crafted with a solid Sitka spruce ... Learn more...
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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
 
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches most locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
close [x]

1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

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5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $59+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
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A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!