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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Factory Resealed

Like new, this product was purchase directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos zZounds is, by far, the best online musical instrument retailer. They have an amazing selection of the best gear, and are willing to work with musicians through their Play as You Pay plan that helps budget musicians get the gear they want or need. zZounds is the only place I buy musical equipment from. - Customer on May 8
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Taylor T5z Custom Electric Guitar (with case)
Taylor T5z Custom Electric Guitar (with case)
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Say hello to the T5z Custom, an impressive addition to the Taylor T5 family. Designed with electric players in mind, the T5z brings more of an electric guitar look a... Learn more...
Taylor K28e Grand Orchestra Acoustic-Electric Guitar
Taylor K28e Grand Orchestra Acoustic-Electric Guitar
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The Taylor K28e is made of Hawaiian koa of which its captivating beauty is matched by a tone that blossoms over time, especially in the midrange. Its voice is bright... Learn more...
Taylor T5 Custom Electric Guitar (with Case)
Taylor T5 Custom Electric Guitar (with Case)
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The vintage beauty of a shaded edgeburst Hawaiian koa top gives each Taylor T5 Custom a classic island vibe.... Learn more...
Taylor 714e Grand Symphony Acoustic-Electric Guitar
Taylor 714e Grand Symphony Acoustic-Electric Guitar
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Taylor's Grand Auditorium body style locates the sweet spot between a big and small guitar, and the result is tremendous tonal balance and versatility. Together with... Learn more...
Taylor GC Custom 12 Fret AA Acoustic-Electric Guitar
Taylor GC Custom 12 Fret AA Acoustic-Electric Guitar
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This 12-fret acoustic is a fingerstyle player's dream! Taylor's compact Grand Concert body shape and short scale length make for a superb, comfortable playing experi... Learn more...
Taylor PS14ce-ES2 Presentation Grand Auditorium Acoustic-Electric Guitar
Taylor PS14ce-ES2 Presentation Grand Auditorium Acoustic-Electric Guitar
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Taylor's Presentation Series guitars, which the PS14ce-ES2 is a part of, occupy a class all their own. Taylor's finest sets of cocobolo are paired with premium Sitka... Learn more...
Taylor K66ce Grand Symphony Cutaway Acoustic-Electric Guitar, 12-String
Taylor K66ce Grand Symphony Cutaway Acoustic-Electric Guitar, 12-String
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Undeniable beauty, incredible playability, scintillating tone and Taylor's electronics make the K66ce a 12-string set apart. The Taylor Expression System 2 (ES2) is ... Learn more...
Taylor K22ce Koa Grand Concert Acoustic-Electric Guitar
Taylor K22ce Koa Grand Concert Acoustic-Electric Guitar
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The Taylor K22ce captures Hawaiian koa's captivating beauty that is matched by a tone that blossoms over time, especially in the midrange. Its voice is bright and fo... Learn more...
Taylor K16ce Grand Symphony Koa Limited Acoustic-Electric Guitar
Taylor K16ce Grand Symphony Koa Limited Acoustic-Electric Guitar
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This limited edition Taylor Grand Symphony pairs the honey-brown hues and rich figure of AA-grade koa with a cedar top. Darker cedar was chosen to match koa's color ... Learn more...
Taylor 916ce Grand Symphony Acoustic-Electric Guitar
Taylor 916ce Grand Symphony Acoustic-Electric Guitar
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The Taylor 916ce Grand Symphony is an astoundingly toneful instrument with beautiful inlay details and an armrest for a distinct look and brilliant feel. Solid India... Learn more...
Taylor 856ce Grand Symphony Cutaway Acoustic-Electric Guitar, 12-String
Taylor 856ce Grand Symphony Cutaway Acoustic-Electric Guitar, 12-String
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Taylor's 12-string 856ce blends power, balance and crystal-clear articulation, harnessing rosewood's full-spectrum tonal range to give players an expressive 12-strin... Learn more...
Taylor 818e Grand Orchestra Acoustic-Electric Guitar
Taylor 818e Grand Orchestra Acoustic-Electric Guitar
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Taylor's Grand Orchestra has proven that a big-bodied guitar can also be responsive and versatile. The 818e showcases rosewood's rich tonal dimensions in a bold and ... Learn more...
Taylor 816ce Cutaway Acoustic-Electric Guitar (with Case)
Taylor 816ce Cutaway Acoustic-Electric Guitar (with Case)
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Taylor's popular 816ce offers players the ultimate all-purpose guitar. Its balance, warmth and articulation are great for fingerstyle, it has enough punch as a strum... Learn more...
Taylor 812ce 12-Fret Grand Concert Acoustic-Electric Guitar
Taylor 812ce 12-Fret Grand Concert Acoustic-Electric Guitar
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The 12-fret version of the 812 yields a slightly different character than the 14-fret because the bridge position is closer to the center of the lower bout and becau... Learn more...
Taylor 714ce-N Grand Auditorium Classical Nylon Acoustic-Electric Guitar (with Case)
Taylor 714ce-N Grand Auditorium Classical Nylon Acoustic-Electric Guitar (with Case)
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Part of Taylor's 700 Series rosewood guitars, the Taylor 714ce-N features a Sitka spruce top.... Learn more...
Taylor 712ce Grand Concert Acoustic-Electric Guitar
Taylor 712ce Grand Concert Acoustic-Electric Guitar
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Taylor's 712ce Grand Concert Acoustic-Electric Guitar takes the classic tonewood pairing of rosewood and spruce and conjure a rootsy Americana vibe.... Learn more...
Taylor 710ce Cutaway Acoustic-Electric Guitar
Taylor 710ce Cutaway Acoustic-Electric Guitar
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Taylor's 700 Series takes the classic tonewood pairing of rosewood and spruce to conjure up a rootsy Americana vibe.... Learn more...
Taylor 618e Grand Orchestra Acoustic-Electric Guitar (with Case)
Taylor 618e Grand Orchestra Acoustic-Electric Guitar (with Case)
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Maple's bright, focused tone gives the Taylor 618ce a powerful voice with impressive sustain and a splash of extra warmth. An array of color and burst options embell... Learn more...
Taylor 524 All-Mahogany Grand Auditorium Acoustic Guitar
Taylor 524 All-Mahogany Grand Auditorium Acoustic Guitar
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Taylor's 524 all-mahogany Grand Auditorium acoustic guitar is adept at a full range of playing styles. The mahogany top adds a natural compression to the strong midr... Learn more...
Taylor 522e Grand Concert Acoustic-Electric Guitar
Taylor 522e Grand Concert Acoustic-Electric Guitar
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The small-body Grand Concert 522e, featuring Taylor Expression System acoustic electronics, yields a smooth, balanced, easygoing character that will work well for bl... Learn more...
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Available on
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

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Really heavy stuff might cost you a
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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches most locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 866-zZounds (866-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. zZounds gets you your gear fast

At zZounds, you‘ll get your gear fast and, usually, with free delivery. Because we have warehouses in New Jersey, Nevada and Mississippi, nearly 95 percent of Americans reside within our two-day shipping zones. Combine this with the fact that many of our best-selling products qualify for free two-day delivery and you get expedited shipping without the additional cost.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 866-zZounds (866-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

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5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $249+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

Really heavy stuff might cost you a
little more

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 866-zZounds (866-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!