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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Factory Resealed

Like new, this product was purchase directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "zZounds is very easy to work with and the payment plans are a BIG help!" Customer on September 16, 2016
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PreSonus StudioLive 16.0.2 Digital Mixer, 16-Channel
PreSonus StudioLive 16.0.2 Digital Mixer, 16-Channel
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The PreSonus StudioLive mixers changed the game, offering amazing performance and ease of use for a great price. They've packed the same audio quality, performance, ... Learn more...
PreSonus StudioLive 24.4.2AI Digital Mixer, 24-Channel
PreSonus StudioLive 24.4.2AI Digital Mixer, 24-Channel
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The PreSonus StudioLive 24.4.2AI introduces a paradigm for digital mixing and recording solutions.... Learn more...
PreSonus StudioLive 32.4.2AI Digital Mixer with FireWire Interface
PreSonus StudioLive 32.4.2AI Digital Mixer with FireWire Interface
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The PreSonus StudioLive 32.4.2AI is a great-sounding 32-channel digital mixer thats easy to use and compact, yet delivers extensive signal processing on every channe... Learn more...
PreSonus StudioLive RM32 AI Rack-Mounted Digital Mixer, 32-Channel
PreSonus StudioLive RM32 AI Rack-Mounted Digital Mixer, 32-Channel
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The PreSonus StudioLive RM32AI rack-mount digital mixer provides 32 inputs with recallable XMAX Class A preamps, 16 line outs, and 3 main outs (left, right, and mono... Learn more...
PreSonus Studio 192 USB Audio Interface
PreSonus Studio 192 USB Audio Interface
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The PreSonus Studio 192 is an audio interface and studio command center combined in one rack space. Its ultra-low latency USB 3.0 audio interface offers 26 x 32 I/O ... Learn more...
PreSonus StudioLive 16.4.2AI Digital Mixer, 16-Channel
PreSonus StudioLive 16.4.2AI Digital Mixer, 16-Channel
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With a powerful user interface, amazing DSP performance, direct Wi-Fi and LAN communication, enhanced workflow, and tightly integrated software suite, the PreSonus S... Learn more...
PreSonus Sceptre S8 CoActual Active Studio Monitor
PreSonus Sceptre S8 CoActual Active Studio Monitor
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The PreSonus Sceptre S8 two-way monitor combines an 8-inch low/mid-frequency driver and a 1-inch (25 mm), horn-loaded, high-frequency transducer into a single coaxia... Learn more...
PreSonus StudioLive CS18 AI SLRack Control Surface
PreSonus StudioLive CS18 AI SLRack Control Surface
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The StudioLive CS18AI mix controller is a versatile, scalable, modular control surface for PreSonus StudioLive RM16AI or RM32AI actively integrated, rack mount digit... Learn more...
PreSonus StudioLive RM16 AI Rack-mounted Digital Mixer, 16-Channel
PreSonus StudioLive RM16 AI Rack-mounted Digital Mixer, 16-Channel
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The PreSonus StudioLive RM16AI rack-mount digital mixer provides 16 inputs with recallable XMAX Class A preamps, 8 line outs, and 3 main outs (left, right, and mono/... Learn more...
PreSonus StudioLive RML16AI Digital Mixer, 16-Channel
PreSonus StudioLive RML16AI Digital Mixer, 16-Channel
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Based on the StudioLive AI-series engine and controlled with powerful, battle-ready UC Surface touch software for Mac, Windows, and iOS, the PreSonus StudioLive RML1... Learn more...
PreSonus AIR18s Active Powered Subwoofer
PreSonus AIR18s Active Powered Subwoofer
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Designed to complement any full-range PA loudspeaker and a perfect companion for the PreSonus AIR10, AIR12, and AIR15, the AIR18s subwoofer delivers a powerful, clea... Learn more...
PreSonus Sceptre S6 CoActual Active Studio Monitor
PreSonus Sceptre S6 CoActual Active Studio Monitor
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The PreSonus Sceptre S6 two-way monitor combines an 6.5-inch low/mid-frequency driver and a 1-inch (25 mm), horn-loaded, high-frequency transducer into a single coax... Learn more...
PreSonus StudioLive RML32AI Digital Mixer, 32-Channel
PreSonus StudioLive RML32AI Digital Mixer, 32-Channel
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Based on the PreSonus StudioLive AI-series engine and controlled with powerful, battle-ready UC Surface touch software for Mac, Windows, and iOS, the StudioLive RML3... Learn more...
PreSonus ULT18 Powered Subwoofer
PreSonus ULT18 Powered Subwoofer
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Designed to complement any full-range PA loudspeaker and a perfect companion for the PreSonus ULT12 and ULT15, the ULT18 subwoofer delivers a powerful, clear, and ac... Learn more...
PreSonus ULT15 Full-Range Active Speaker
PreSonus ULT15 Full-Range Active Speaker
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PreSonus ULT15 active loudspeakers combine the widest horizontal dispersion of any loudspeaker in their class (110*) with a focused vertical dispersion (50*) for an ... Learn more...
PreSonus ULT12 Full-Range Active Speaker
PreSonus ULT12 Full-Range Active Speaker
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PreSonus ULT12 active loudspeakers combine the widest horizontal dispersion of any loudspeaker in their class (110*) with a focused vertical dispersion (50*) for an ... Learn more...
PreSonus StudioLive 48AI 48x8x2 Active Integration Digital Mixer System, 48-Channel
PreSonus StudioLive 48AI 48x8x2 Active Integration Digital Mixer System, 48-Channel
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The PreSonus StudioLive 48AI 48-Channel Digital Mix System introduces a powerful user interface, amazing DSP performance, direct Wi-Fi and LAN communication, enhance... Learn more...
PreSonus StudioLive 64AI 64x8x2 Active Integration Digital Mixer System, 64-Channel
PreSonus StudioLive 64AI 64x8x2 Active Integration Digital Mixer System, 64-Channel
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This 64-channel, 14-aux, 8-subgroup PreSonus StudioLive provides incredible signal-processing power per channel, easy store and recall of every setting, and the abil... Learn more...
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches most locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
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Available on
orders $59+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
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A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!