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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Scratch and Dent

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits general wear and tear, along with dents and scratches.

Factory Resealed

Like new, this product was purchased directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "I have recommended zZounds multiple times simply because they're the absolute best. I've dealt with them for years and haven't had a single issue." - customer on April 10, 2019
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Taylor 812ce 12-Fret Deluxe Grand Concert Cutaway Acoustic-Electric Guitar (with Case)
New from $4,149.00 SAVE 21%
or 18 payments
of $230.50
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With its ergonomic radius armrest, 24 7/8" scale length, and smaller Grand Concert body shape, the Taylor 812ce 12-Fret Deluxe feels great in your arms. Learn more...
Taylor T5z Standard Electric Guitar
Taylor T5z Standard Electric Guitar
New from $2,499.00 SAVE 16%
Like New $2,129.00 SAVE 28%
or 18 payments
of $138.84
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Get electric guitar-like playability and tone in an acoustic-bodied guitar, thanks to the Taylor T5z Standard's 3 pickups and compact hollowbody design. Learn more...
Taylor 814ce V-Class Acoustic-Electric Guitar (with Case)
Taylor 814ce V-Class Acoustic-Electric Guitar (with Case)
New from $3,499.00 SAVE 22%
or 18 payments
of $194.39
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The Taylor 814ce acoustic-electric comes with patented V-Class bracing, Expression System 2 pickups and the attention to detail of a flagship Taylor guitar. Learn more...
Taylor A10 Academy Series Dreadnought Acoustic Guitar (with Gig Bag)
Taylor A10 Academy Series Dreadnought Acoustic Guitar (with Gig Bag)
(1)
New from $499.00 SAVE 25%
or 4 payments
of $124.75
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Get full, dreadnought sound and legendary Taylor quality with the Academy Series A10, a 15/16-size acoustic with a solid spruce top and a matte finish. Learn more...
Taylor 562ce Grand Concert 12-Fret Acoustic-Electric Guitar (with Case)
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New from $2,999.00 SAVE 15%
or 18 payments
of $166.62
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Crafted from tropical mahogany for a warm midrange, the Taylor 562ce produces gigantic 12-string tone from a small Grand Concert body with a 12-fret neck. Learn more...
Taylor BT2 Baby Taylor Acoustic Guitar (with Gig Bag)
Taylor BT2 Baby Taylor Acoustic Guitar (with Gig Bag)
(9)
New from $349.00 SAVE 18%
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of $87.25
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Around the house or around the campfire, the BT2 Baby Taylor offers real Taylor quality in a 3/4-sized guitar. Its solid mahogany top yields deep, dark tone. Learn more...
Taylor 816ce Grand Symphony Acoustic-Electric Guitar (with Case)
Taylor 816ce Grand Symphony Acoustic-Electric Guitar (with Case)
New from $3,799.00
or 18 payments
of $211.06
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Perfect for potent strummers and singer-songwriters, this Taylor 816ce Grand Symphony yields a rich, powerful sound that doesn't sacrifice articulation. Learn more...
Taylor 814ce Grand Auditorium Acoustic-Electric Guitar (with Case)
Taylor 814ce Grand Auditorium Acoustic-Electric Guitar (with Case)
New from $3,499.00
or 18 payments
of $194.39
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Coming Soon
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V-Class bracing adds to the sonic delight of this Taylor 814ce Grand Auditorium, a guitar that's poised to be the all-purpose Swiss army knife you need. Learn more...
Taylor T5 Classic Electric Guitar
Taylor T5 Classic Electric Guitar
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New from $1,899.00 SAVE 14%
or 18 payments
of $105.50
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The T5 Classic's mahogany top and ingenious three-pickup setup let you achieve an array of tones, from deep, rich acoustic to screaming lead electric. Learn more...
Taylor A10e Academy Series Dreadnought Acoustic-Electric Guitar (with Gig Bag)
Taylor A10e Academy Series Dreadnought Acoustic-Electric Guitar (with Gig Bag)
(1)
New from $649.00 SAVE 18%
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of $162.25
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An ideal acoustic for beginners, the Taylor A10e Academy Series Dreadnought is 15/16-size with a solid spruce top, ES-B electronics, and a built-in tuner. Learn more...
Taylor A12N Academy Series Grand Concert Classical Acoustic Guitar (with Gig Bag)
Taylor A12N Academy Series Grand Concert Classical Acoustic Guitar (with Gig Bag)
(1)
New from $549.00 SAVE 24%
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With the low tension of nylon strings and a built-in armrest, the Taylor A12N Academy classical is one of the most comfortable guitars in its price range. Learn more...
Taylor A12 Academy Series Grand Concert Acoustic Guitar (with Gig Bag)
Taylor A12 Academy Series Grand Concert Acoustic Guitar (with Gig Bag)
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New from $499.00 SAVE 25%
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of $124.75
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In Stock
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With a smaller body shape that projects a tight, focused sound, the Taylor A12 Academy GC is great as a first guitar, or a practice/backup acoustic. Learn more...
Taylor GS Grand Symphony Mini Mahogany Acoustic Guitar, Left-Handed (with Gig Bag)
Taylor GS Grand Symphony Mini Mahogany Acoustic Guitar, Left-Handed (with Gig Bag)
(1)
New from $499.00 SAVE 24%
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of $124.75
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Perfect for beginners or seasoned veterans, the GS Mini is fun for everyone. This lefty model features a solid mahogany top for a warm, detailed midrange. Learn more...
Taylor 814ceV Deluxe Grand Auditorium Acoustic-Electric Guitar, Left-Handed (with Case)
Taylor 814ceV Deluxe Grand Auditorium Acoustic-Electric Guitar, Left-Handed (with Case)
New from $3,999.00 SAVE 21%
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of $222.17
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Patented V-Class bracing, Expression System 2 electronics and a beveled armrest takes this left-handed Taylor 814ceV Deluxe to another level of playability. Learn more...
Taylor 110e Dreadnought Walnut Acoustic-Electric Guitar (with Gig Bag)
Taylor 110e Dreadnought Walnut Acoustic-Electric Guitar (with Gig Bag)
New from $799.00 SAVE 12%
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of $199.75
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A well-built guitar with a sturdy gig bag for a solid price, the Taylor 110e Dreadnought Walnut acoustic-electric offers Taylor quality at a reasonable cost. Learn more...
Taylor BT1 Baby Acoustic Guitar, Left-Handed (with Gig Bag)
Taylor BT1 Baby Acoustic Guitar, Left-Handed (with Gig Bag)
New from $349.00 SAVE 18%
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of $87.25
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In Stock
Free 2-Day Shipping
More than just a travel guitar, the BT1 Baby Taylor can be played in any number of ways, whether as a slide guitar or capo'd to achieve mandolin-like sound. Learn more...
Taylor 712e GC 12-Fret Acoustic-Electric Guitar (with Case)
New from $3,049.00 SAVE 21%
or 18 payments
of $169.39
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Only 1 Left!
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This Lutz spruce-topped 12-fret 712e is the perfect parlor guitar with a beautiful Douglas fir rosette, performance bracing and Taylor ES2 electronics. Learn more...
Taylor BBT Big Baby Left-Handed Acoustic Guitar (with Gig Bag)
Taylor BBT Big Baby Left-Handed Acoustic Guitar (with Gig Bag)
(1)
New from $449.00 SAVE 18%
or 4 payments
of $112.25
details
In Stock
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With a solid Sitka spruce top, sapele back and sides, and body just shy of a full-sized guitar, this lefty acoustic sings with quintessential Taylor tone. Learn more...
Taylor 214ce Deluxe Grand Auditorium Acoustic-Electric Guitar, Left-Handed (with Case)
Taylor 214ce Deluxe Grand Auditorium Acoustic-Electric Guitar, Left-Handed (with Case)
New from $1,399.00 SAVE 18%
or 18 payments
of $77.73
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Whether you're playing at church, the coffeeshop, or a huge venue, the 214ce has you covered. A solid Sitka spruce top projects a crispy and robust sound. Learn more...
Taylor 110ce DN Cutaway Walnut Acoustic-Electric Guitar (with Gig Bag)
Taylor 110ce DN Cutaway Walnut Acoustic-Electric Guitar (with Gig Bag)
(1)
New from $899.00 SAVE 15%
or 4 payments
of $224.75
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In Stock
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Get excellent Taylor quality at a price you won't believe! This dreadnought's solid Sitka spruce top and layered walnut body yield a complex, organic tone. Learn more...
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BizRate Customer Certified (GOLD) Site
Questions? Our gear experts can help!
800-zZounds (800-996-8637)
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

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With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 1 day! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as you Pay® installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as you Pay® plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

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4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

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5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $59+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
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A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!