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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Scratch and Dent

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits general wear and tear, along with dents and scratches.

Factory Resealed

Like new, this product was purchased directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "zZounds has the best customer service, the same or better prices, free shipping, and interest-free financing on things I couldn't otherwise afford. The ONLY problem I have with zZounds is that they make it a bit too easy to have any type of impulse control. At this point I wish they could sell me more wall and floor space for the inevitable next guitar(s)." - customer on April 14, 2019
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Martin 2017 D-28 Dreadnought Acoustic Guitar (with Case)
Martin 2017 D-28 Dreadnought Acoustic Guitar (with Case)
(2)
New from $2,699.00 SAVE 20%
or 18 payments
of $149.95
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An enduring classic that has traversed generations of players and genres, the 2017 Martin D-28 is updated for a modern playing feel with no tonal compromise. Learn more...
Martin HD-28 Redesign 2018 Acoustic Guitar (with Case)
Martin HD-28 Redesign 2018 Acoustic Guitar (with Case)
New from $3,029.00 SAVE 20%
or 18 payments
of $168.28
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Martin looks to the future while nodding at the past with the herringbone-adorned 2018 Redesign HD-28. A thinner high performance neck makes playing a joy. Learn more...
Martin CEO7 Sloped Shoulder 00 14-Fret Acoustic Guitar (with Case)
(1)
New from $2,629.00 SAVE 20%
Like New $2,239.00 SAVE 32%
or 18 payments
of $146.06
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The Martin CEO7 is a comfortable, 00-shaped short-scale guitar that fits nicely in your arms and delivers a powerful yet well-balanced tone. Learn more...
Martin D-18 Dreadnought Acoustic Guitar (with Case)
Martin D-18 Dreadnought Acoustic Guitar (with Case)
New from $2,459.00 SAVE 20%
or 18 payments
of $136.62
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Hear the rich, resonant tones of the D-18 dreadnought. An American classic, this Martin features a genuine mahogany body and solid black ebony fretboard. Learn more...
Martin HD28V Acoustic Guitar (with Case)
Martin HD28V Acoustic Guitar (with Case)
(3)
New from $3,699.00 SAVE 21%
Like New $3,149.00 SAVE 32%
or 18 payments
of $205.50
details
In Stock
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Add some vintage dreadnought flavor to your guitar collection. The Martin HD28V includes old-school appointments like a modified V neck profile. Learn more...
Martin 018 Acoustic Guitar (with Case)
New from $2,459.00 SAVE 20%
Like New $2,099.00 SAVE 32%
or 18 payments
of $136.62
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A paragon of playability, the Martin 018 parlor acoustic has a short 24.9" scale for a comfortable feel, and scalloped X-bracing for warm, singing resonance. Learn more...
Martin 000-28EC Eric Clapton Auditorium Acoustic Guitar (with Case)
New from $3,759.00 SAVE 21%
Like New $3,199.00 SAVE 33%
or 18 payments
of $208.84
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Play the Martin acoustic that Eric Clapton prefers for his blues-style finger-picking -- with a petite 000 body style and comfortable shorter scale length. Learn more...
Martin 2018 OM-28 Redesign Acoustic Guitar (with Case)
Martin 2018 OM-28 Redesign Acoustic Guitar (with Case)
(1)
New from $3,029.00 SAVE 20%
or 18 payments
of $168.28
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Featuring a 000 14-fret body and beautiful appointments like a multi-stripe rosette and herringbone top inlay, this OM-28 delivers on aesthetics and sound. Learn more...
Martin 000-28 Modern Deluxe Orchestra Acoustic Guitar (with Case)
Martin 000-28 Modern Deluxe Orchestra Acoustic Guitar (with Case)
New from $3,999.00 SAVE 23%
or 18 payments
of $222.17
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Not your usual Triple-0! The Martin 000-28 Modern Deluxe acoustic guitar carries an ultra-low profile neck with slight asymmetry for maximum hand comfort. Learn more...
Martin OM-28 Modern Deluxe Orchestra Acoustic Guitar (with Case)
Martin OM-28 Modern Deluxe Orchestra Acoustic Guitar (with Case)
New from $3,999.00 SAVE 23%
or 18 payments
of $222.17
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Coming Soon
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A modern take with vintage appointments, the Martin OM-28 Modern Deluxe Orchestra acoustic guitar boasts a Vintage Tone System top, braces and neck joint. Learn more...
Martin 000-18E Retro Acoustic Guitar (with Case)
(2)
 
Like New $2,439.00
Only 1 Left!
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Based off a vintage acoustic straight from Martin's museum, the 000-18E Retro has a timeless look that's modernized with the addition of Fishman electronics. Learn more...
Martin 00-28 Redesign 2018 Acoustic Guitar (with Case)
New from $3,029.00 SAVE 20%
or 18 payments
of $168.28
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Blending classic Martin craftsmanship with a modern high-performance neck, this 00-28 acoustic represents the perfect marriage of old-school and new-school. Learn more...
Martin 12C345 14-Fret Dreadnought Hardshell Acoustic Guitar Case
Martin 12C345 14-Fret Dreadnought Hardshell Acoustic Guitar Case
New from $149.95 SAVE 25%
Like New $134.95 SAVE 32%
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of $25.00
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In Stock
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Protect your favorite 14-fret dreadnought with this durable case. Featuring a green plush interior, this case will keep your acoustic snug and scratch-free. Learn more...
Martin D18 Acoustic Guitar, Left-Handed (with Case)
(1)
New from $2,459.00 SAVE 20%
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Left-handed players, look no further than this Martin D-18, beautifully constructed from solid Sitka spruce and genuine mahogany for dense dreadnought tone. Learn more...
Martin D-28 Modern Deluxe Dreadnought Acoustic Guitar (with Case)
Martin D-28 Modern Deluxe Dreadnought Acoustic Guitar (with Case)
New from $3,999.00 SAVE 23%
or 18 payments
of $222.17
details
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Pick up the classic Martin D-28 with a modern feel! Martin's D-28 Modern Deluxe features an East Indian rosewood back and sides with a VTS Sitka spruce top. Learn more...
Martin 2018 M-36 Redesign Acoustic Guitar (with Case)
(1)
New from $2,859.00 SAVE 20%
or 18 payments
of $158.84
details
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Enjoy the smooth feel of this M-36's satin-finished, high performance neck and the rich tone provided by East Indian rosewood and Sitka spruce construction. Learn more...
Martin 2018 D-35 Redesign Acoustic Guitar (with Case)
Martin 2018 D-35 Redesign Acoustic Guitar (with Case)
New from $2,899.00 SAVE 21%
or 18 payments
of $161.06
details
Coming Soon
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This redesigned Martin D-35 features an East Indian rosewood back and sides, topped with an aging toner-treated Sitka spruce top for a tastefully aged look. Learn more...
Martin 0018 Grand Concert Acoustic Guitar (with Case)
Martin 0018 Grand Concert Acoustic Guitar (with Case)
New from $2,459.00 SAVE 20%
or 18 payments
of $136.62
details
Coming Soon
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Sitka spruce and mahogany create a familiar foundation for this classically designed grand concert model, topped off with an ebony fingerboard and bridge. Learn more...
Martin 000-28 Redesign 2018 Acoustic Guitar (with Case)
Martin 000-28 Redesign 2018 Acoustic Guitar (with Case)
New from $3,029.00 SAVE 20%
or 18 payments
of $168.28
details
Coming Soon
Free Ground Shipping Free Ground Shipping
With an aged Sitka spruce top and East Indian rosewood back and sides, the 000-28 embodies iconic Martin design, updated with a modern auditorium body shape. Learn more...
Martin 00018 Acoustic Guitar (with Case)
Martin 00018 Acoustic Guitar (with Case)
(1)
New from $2,459.00 SAVE 20%
or 18 payments
of $136.62
details
Coming Soon
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Enjoy a warm midrange coupled with articulate highs on this 000-18. This 24.9" short-scale guitar features a solid Sitka top with mahogany back and sides. Learn more...
1 - 20 of 24
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
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It's just as if you paid the whole amount up front!
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No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

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We have warehouses on both coasts, so most shipments arrive in 3 days or less.
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With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 1 day! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as you Pay® installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as you Pay® plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

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4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

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5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $59+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
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A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!