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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Scratch and Dent

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits general wear and tear, along with dents and scratches.

Factory Resealed

Like new, this product was purchased directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "Always great service and support with zZounds. I have recommended this company to numerous friends and family members." - Customer on February 16, 2019
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ESP LTD Viper-400B Baritone Electric Guitar
New from $749.00 SAVE 30%
or 12 payments
of $62.42
details
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Free Ground Shipping Free Ground Shipping
The asymmetrical double-cutaway shape of the Viper is now available in a 27” scale baritone model with the ESP Viper-400B.... Learn more...
ESP LTD TL-6QM Acoustic-Electric Thinline Electric Guitar
New from $599.00 SAVE 30%
or 12 payments
of $49.92
details
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The ESP TL-6 offers high-quality woods and components, like a mahogany body, a 3-piece mahogany neck, and a roasted jatoba fingerboard with 22 jumbo frets, as well a... Learn more...
ESP LTD TL6FM Acoustic-Electric Thinline Guitar
New from $599.00 SAVE 30%
or 12 payments
of $49.92
details
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Free Ground Shipping Free Ground Shipping
The ESP TL-6 offers high-quality woods and components, like a mahogany body, a 3-piece mahogany neck, and a roasted jatoba fingerboard with 22 jumbo frets, as well a... Learn more...
ESP LTD Arrow Black Metal Electric Guitar
New from $849.00 SAVE 30%
or 12 payments
of $70.75
details
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The ESP Arrow Black Metal takes the bold, extreme Arrow body shape and presents it in the killer Black Metal design scheme, with a single aggressive EMG 81 pickup, a... Learn more...
ESP LTD TE-1000 Evertune Electric Guitar
New from $1,199.00 SAVE 30%
or 12 payments
of $99.92
details
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The new ESP LTD TE-1000 EverTune is the first TE guitar shape ESP has offered that includes the powerful and innovative EverTune constant tension bridge, ensuring th... Learn more...
ESP LTD MH-1007QM Electric Guitar
New from $1,099.00 SAVE 30%
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of $91.59
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Guitars in the ESP LTD MH-1007QM are designed to offer the tone, feel, looks and quality that working professional musicians require in an instrument.... Learn more...
ESP LTD MH-1000HS Electric Guitar
New from $1,049.00 SAVE 30%
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of $87.42
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The ESP LTD MH-1001HS is a humbucker/single-coil configuration for the MH Series, which combines design elements of M and H Series guitars.... Learn more...
ESP LTD M-200 Electric Guitar
ESP LTD M-200 Electric Guitar
New from $399.00 SAVE 30%
or 8 payments
of $49.88
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With the ESP LTD M-200, guitar players who are ready to shred have a truly affordable, high-quality guitar.... Learn more...
ESP EII Horizon FR-7 Electric Guitar, 7-String (with Case)
New from $2,099.00 SAVE 37%
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of $174.92
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Coming Soon
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Crafted at the ESP factory in Tokyo, Japan, this ESP E-II Horizon provides uncompromised tone, feel and reliability -- and looks stunning while doing it.... Learn more...
ESP LTD Alex Skolnick AS-1FR FM Electric Guitar
(2)
New from $1,049.00 SAVE 30%
or 12 payments
of $87.42
details
Coming Soon
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Satisfy your need for speed with the lead guitarist of Testament's signature axe. The classic Seymour Duncan JB/59 set ensures this is a true tone machine.... Learn more...
ESP E-II EC7 Evertune Electric Guitar (with Case)
New from $2,149.00 SAVE 37%
or 12 payments
of $179.09
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Shred, chug and do everything in-between -- except go out of tune. The ESP E-II EC7 features an innovative EverTune constant tension and tune bridge system.... Learn more...
ESP E-II Eclipse BM Electric Guitar (with Case)
New from $1,899.00 SAVE 37%
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of $158.25
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Made in Japan at ESP's Tokyo factory, this E-II Eclipse features an EMG 57/66 TWIN pickup set with coil splitting, and a striking buckeye burled maple top.... Learn more...
ESP E-II ECQM Eclipse Electric Guitar
(3)
New from $1,699.00 SAVE 37%
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of $141.59
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On Order
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Shred mightily on this quilted-maple-topped axe! It's loaded with heavy-duty EMG 81 and 60 pickups, and its set-neck design offers humongous, resonant tone.... Learn more...
ESP LTD EC-1000T Fluence Electric Guitar
New from $999.00 SAVE 29%
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of $83.25
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Loaded with a set of Fishman Fluence humbuckers, this ESP LTD EC-1000T sounds incredible, and its full-thickness, weight-relieved body won't kill your back.... Learn more...
ESP LTD Arrow 1000 Electric Guitar
New from $949.00 SAVE 30%
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of $79.09
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The Arrow-1000 takes the completely unique, bold design of the Arrow shape and offers it with the excellent build quality and high-end components expected from the L... Learn more...
ESP LTD M-400M Electric Guitar
New from $599.00 SAVE 40%
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of $49.92
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In Stock
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Get your shred on with the M-400M. This sleek metal machine features a mahogany body and a pair of high-output humbuckers to add some fat chunk to your tone.... Learn more...
ESP LTD Hardshell Case for F-Series Guitars
ESP LTD Hardshell Case for F-Series Guitars
(2)
New from $149.00 SAVE 30%
Like New $129.95 SAVE 38%
or 6 payments
of $24.84
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In Stock
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Face it -- you can only rock with a guitar that's in good condition. Keep your F-Series guitar protected in this specially-fit ESP LTD hard case.... Learn more...
ESP LTD Viper 256 Electric Guitar
ESP LTD Viper 256 Electric Guitar
(1)
New from $449.00 SAVE 29%
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of $56.13
details
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This electric guitar from ESP is highly affordable and offers excellent tone control.... Learn more...
ESP LTD M-1000 Maple Electric Guitar
New from $1,249.00 SAVE 29%
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of $104.09
details
Preorder Today
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Blaze a trail of high-powered riffs on the extra-thin U-shaped maple neck, and watch ears explode as the dual EMG 81 pickups dispense tight and punchy tone.... Learn more...
ESP LTD H-1001FR Electric Guitar
(1)
New from $1,049.00 SAVE 30%
or 12 payments
of $87.42
details
Preorder Today
Free Ground Shipping Free Ground Shipping
Sporting a double cutaway body style made of warm mahogany with a biting maple top, the H-1001FR also features EMG 81/85 active pickups for no-nonsense tone.... Learn more...
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Questions? Our gear experts can help!
800-zZounds (800-996-8637)
When you call, mention priority code 1ZN-3050. Llame Gratis en Español: 844-432-7449
Lunes-Domingo de 9AM a 7PM EST
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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
 
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Available on
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 1 day! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
close [x]

1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as you Pay® installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as you Pay® plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $59+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!