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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Scratch and Dent

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits general wear and tear, along with dents and scratches.

Factory Resealed

Like new, this product was purchased directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "zZounds just can't be beat. Product selection, communication, support, etc. The payment plan is awesome if you need it and I've used it a lot.)" - customer on June 3, 2019
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ESP LTD M-403HT Flame Maple Electric Guitar
(1)
New from $799.00 SAVE 30%
or 12 payments
of $66.59
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In Stock
Free Ground Shipping Free Ground Shipping
Add some heat to your shredding with this M-403HT with flame maple top. The Seymour Duncan HSS pickup configuration offers a multitude of tonal options. Learn more...
ESP LTD Viper 256 Electric Guitar
ESP LTD Viper 256 Electric Guitar
(1)
New from $449.00 SAVE 29%
or 8 payments
of $56.13
details
In Stock
Free 2-Day Shipping
This electric guitar from ESP is highly affordable and offers excellent tone control. Learn more...
ESP LTD Viper-400 Electric Guitar
New from $749.00 SAVE 30%
or 12 payments
of $62.42
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Preorder Today
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Record and perform at the highest level! The ESP LTD Viper-400 is an elite instrument built with a Pau Ferro fretboard, mahogany body and a classic set neck. Learn more...
ESP EII Horizon FR-7 Electric Guitar, 7-String (with Case)
New from $2,099.00 SAVE 37%
or 12 payments
of $174.92
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Coming Soon
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Crafted at the ESP factory in Tokyo, Japan, this ESP E-II Horizon provides uncompromised tone, feel and reliability -- and looks stunning while doing it. Learn more...
ESP LTD EC-1000ETFM Electric Guitar
(2)
New from $1,099.00 SAVE 30%
or 12 payments
of $91.59
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Coming Soon
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The EC-1000ETFM's thin-U neck and Seymour Duncan humbuckers will inspire you to rip, and its EverTune bridge will keep you in tune no matter how hard you go. Learn more...
ESP LTD M-200 Electric Guitar
ESP LTD M-200 Electric Guitar
New from $399.00 SAVE 30%
or 8 payments
of $49.88
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In Stock
Free 2-Day Shipping
Outfitted with an extra-thin maple neck and licensed Floyd Rose tremolo, the ESP LTD M-200 was made to shred at an affordable price. Learn more...
ESP LTD Viper-400B Baritone Electric Guitar
(1)
New from $749.00 SAVE 30%
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of $62.42
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Coming Soon
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Get low and loud with this 27" scale baritone axe! The Viper-400B features a 3-piece mahogany set neck on a mahogany body loaded with EMG 85/81 humbuckers. Learn more...
ESP LTD EC-1001FR Electric Guitar
(2)
New from $999.00 SAVE 29%
or 12 payments
of $83.25
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Coming Soon
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EMG 60/81 pickups + Floyd Rose tremolo = all-out rock attitude. The EC-1001FR's thin-U neck will take your fingers to the shred speed limit and beyond. Learn more...
ESP CECXLFF Guitar Case for ESP/LTD Eclipse Guitars
ESP CECXLFF Guitar Case for ESP/LTD Eclipse Guitars
New from $169.00 SAVE 30%
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of $28.17
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In Stock
Free 2-Day Shipping
Keep your ESP or LTD baritone Eclipse in perfect shape with this hard case. The form-fitting interior grips your guitar tight to avoid the bumps of the road. Learn more...
ESP LTD GL200SBT George Lynch Signature Series Electric Guitar
ESP LTD GL200SBT George Lynch Signature Series Electric Guitar
New from $499.00 SAVE 30%
or 8 payments
of $62.38
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This George Lynch signature axe features a stunning tiger graphic, a Floyd Rose Special tremolo, and ESP-designed humbucker and single-coil pickups. Learn more...
ESP LTD Arrow Black Metal Electric Guitar
New from $849.00 SAVE 30%
or 12 payments
of $70.75
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Experience some Black Metal! The ESP LTD Arrow Black Metal guitar has an extreme body shape and a single, aggressive EMG 81 pickup for heavy metal tone. Learn more...
ESP LTD MH-400FR Electric Guitar
New from $849.00 SAVE 30%
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of $70.75
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Perform professionally with ESP! The ESP LTD MH-400FR guitar is designed with the recording musician in mind, with a neck-thru-body and EMG pickups. Learn more...
ESP LTD EC-400 Electric Guitar
New from $749.00 SAVE 30%
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of $62.42
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Preorder Today
Free Ground Shipping Free Ground Shipping
Fast and smooth, with active EMG humbuckers for serious bite, the ESP LTD EC-400 puts pro-quality guitar craftsmanship in your hands for a crazy-low price. Learn more...
ESP LTD MH-1007QM Electric Guitar
New from $1,099.00 SAVE 30%
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of $91.59
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Coming Soon
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Get a solid, highly playable 7-string. The ESP LTD MH-1007QM is a pro-quality electric with a stable Floyd Rose bridge and a beautiful quilted maple top. Learn more...
ESP LTD EC-1000T Fluence Electric Guitar
(1)
New from $999.00 SAVE 29%
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of $83.25
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Coming Soon
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Loaded with a set of Fishman Fluence humbuckers, this ESP LTD EC-1000T sounds incredible, and its full-thickness, weight-relieved body won't kill your back. Learn more...
Wylde Audio Blood Eagle Electric Guitar
New from $1,189.00 SAVE 30%
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of $99.09
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In Stock
Free 2-Day Shipping
Featuring a satin finish and iconic Zakk Wylde "Buzzsaw" graphic, this Wylde Audio Blood Eagle provides head-turning looks and thick, aggressive tone. Learn more...
ESP USA TE-II Koa Electric Guitar (with Case)
New from $3,499.00 SAVE 33%
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of $291.59
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Only 1 Left!
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This gorgeous TE-II features a beautiful koa top over its rich mahogany body. A set of Seymour Duncan ‘59-Custom Hybrid/Jazz pickups completes the package. Learn more...
ESP LTD MH-401FRQM Electric Guitar
 
Like New $589.95
Only 1 Left!
Free 2-Day Shipping
Pull off dive bombs with ease! The ESP LTD MH-401FRQM features a Floyd Rose special bridge, carved-top body and active EMG 85 (neck) and 81 (bridge) pickups. Learn more...
ESP LTD MH-400NT Electric Guitar
New from $799.00 SAVE 29%
or 12 payments
of $66.59
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Preorder Today
Free Ground Shipping Free Ground Shipping
Built for exceptional performance and looks, the ESP LTD MH-400NT guitar offers pro features like direct-mount EMG pickups and a string-thru-body design. Learn more...
ESP LTD H-400 Electric Guitar
New from $749.00 SAVE 30%
or 12 payments
of $62.42
details
Preorder Today
Free Ground Shipping Free Ground Shipping
With a thin neck profile, a solid, string-thru bridge, and beefy Seymour Duncan pickups, the ESP LTD H-400 electric is smooth-playing and deeply resonant. Learn more...
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800-zZounds (800-996-8637)
When you call, mention priority code 20X-4PTR. Llame Gratis en Español: 844-432-7449
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
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We have warehouses on both coasts, so most shipments arrive in 3 days or less.
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With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 1 day! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as you Pay® installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as you Pay® plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $59+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!