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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Scratch and Dent

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits general wear and tear, along with dents and scratches.

Factory Resealed

Like new, this product was purchased directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "zZounds has the best customer service, hands down, their sales people are knowledgeable and the payment plans are good." - customer on August 14, 2019
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ESP LTD James Hetfield Snakebyte Electric Guitar with Case
New from $1,249.00 SAVE 29%
Like New $1,089.00 SAVE 38%
or 12 payments
of $104.09
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In Stock
Free 2-Day Shipping
Designed by Papa Het himself, this maghogany-bodied ESP axe sports a set neck for serious sustain, and custom EMG active humbuckers based on the EMG 81/60. Learn more...
Epiphone B.B. King Lucille Electric Guitar
New from $729.00 SAVE 40%
or 12 payments
of $60.75
details
In Stock
Free 2-Day Shipping
Channel the legendary tone of B.B. King with the Epiphone Lucille guitar. With features specified by the bluesman himself, this semi-hollowbody really wails. Learn more...
Epiphone Les Paul Tribute Plus Electric Guitar with Case
New from $849.00 SAVE 40%
or 12 payments
of $70.75
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In Stock
Free 2-Day Shipping
With a set of genuine Gibson USA '57 Classic humbuckers, this Les Paul wails with fat PAF-style rock tone -- and the flame maple top looks killer to boot. Learn more...
Epiphone Limited Edition Joe Bonamassa ES-355 Electric Guitar (with Case)
(2)
New from $999.00 SAVE 40%
or 12 payments
of $83.25
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In Stock
Free 2-Day Shipping
Based on Joe's own 355, the Epiphone Joe Bonamassa ES-355 has ProBucker pickups, a semi-hollow archtop profile and gold hardware just like Smokin' Joe likes! Learn more...
ESP LTD EC-256 Electric Guitar
ESP LTD EC-256 Electric Guitar
(3)
New from $399.00 SAVE 30%
Like New $349.95 SAVE 38%
or 8 payments
of $49.88
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Pick up the ESP LTD EC-256 and you'll find a top quality mahogany body, three-piece neck and LH-150 humbuckers -- all for an extremely affordable price tag. Learn more...
Epiphone Exclusive Riviera Electric Guitar, 12-String
(1)
New from $699.00 SAVE 40%
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of $58.25
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Pairing one of Epiphone's most beloved designs with the thick, chime-y goodness of 12 strings, the Exclusive Riviera electric is as classic as it is unique. Learn more...
Epiphone Prophecy Les Paul Custom Plus GX Electric Guitar with Case
New from $799.00 SAVE 40%
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of $66.59
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This hot-rodded Epiphone Prophecy Les Paul boasts a quilted maple top and a powerful 490R/498T humbucker complement, complete with push/pull coil-tapping. Learn more...
Epiphone Gothic Series Les Paul Electric Guitar
Epiphone Gothic Series Les Paul Electric Guitar
New from $399.00 SAVE 40%
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of $49.88
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The Epiphone Goth Les Paul offers a dark perspective on the LP. With dual '57 Classic humbuckers and a dead black finish, this Les Paul can wake the dead. Learn more...
Epiphone Les Paul Studio LT Electric Guitar
Epiphone Les Paul Studio LT Electric Guitar
(4)
New from $249.00 SAVE 40%
or 6 payments
of $41.50
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In Stock
Free 2-Day Shipping
The Epiphone Les Paul Studio LT delivers all the tone and feel of the famed guitar with dual zebra humbuckers and solid, all-mahogany construction. Learn more...
Epiphone Les Paul Standard Electric Guitar
Epiphone Les Paul Standard Electric Guitar
New from $499.00 SAVE 40%
or 8 payments
of $62.38
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In Stock
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Get Les Paul sound for less! This Epiphone features the classic carved maple top on a mahogany body, and alnico humbuckers with individual volume and tone. Learn more...
Epiphone Casino Archtop Electric Guitar
New from $649.00 SAVE 40%
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of $54.09
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The Epiphone Casino Archtop delivers classic looks and classic sound. With a pair of dog-ear P-90s, this hollowbody electric is a truly versatile guitar. Learn more...
Epiphone Exclusive Riviera Custom P93 Electric Guitar
Epiphone Exclusive Riviera Custom P93 Electric Guitar
New from $499.00 SAVE 50%
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of $62.38
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Sporting a Les Paul-style metallic Goldtop finish, three Alnico P-90 pickups and a Bigsby B70 vibrato, this limited Rivera Custom P93 is unique in every way. Learn more...
ESP LTD EC-256FM Electric Guitar
ESP LTD EC-256FM Electric Guitar
New from $449.00 SAVE 30%
or 8 payments
of $56.13
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In Stock
Free Ground Shipping Free Ground Shipping
Mahogany body + flame maple top + set neck = classic! With the EC-256FM, ESP delivers iconic looks, tones, and rock'n'roll attitude for a killer price. Learn more...
Epiphone Limited Edition Lzzy Hale Explorer Electric Guitar (with Case)
(3)
New from $849.00 SAVE 40%
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of $70.75
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Create a musical Halestorm with the Lzzy Hale signature Epiphone Explorer. The white and gold color scheme with block inlays make this one classy Explorer! Learn more...
Epiphone Limited Edition Les Paul Standard Electric Guitar
Epiphone Limited Edition Les Paul Standard Electric Guitar
New from $499.00 SAVE 40%
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of $62.38
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In Stock
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Get the timeless look and tone of a Les Paul. This Epiphone features a Alnico Classic humbuckers, a mahogany set neck, Tune-O-Matic bridge and Grover tuners. Learn more...
Epiphone Limited Edition Johnny A Custom Electric Guitar (with Case)
(5)
New from $999.00 SAVE 40%
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of $83.25
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In Stock
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Built for renowned guitarist, Johnny A, this signature model features Gibson '57 Classic humbuckers, a Bigsby B70 vibrato and a beautiful flamed maple top. Learn more...
Epiphone ES-339 PRO Electric Guitar
Epiphone ES-339 PRO Electric Guitar
New from $499.00 SAVE 40%
Like New $434.95 SAVE 47%
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of $62.38
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In Stock
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With a pair of Classic PRO humbuckers, and a smaller body size than a ES-335 or Casino, the Epiphone ES-339 PRO is a versatile, comfortable semi-hollowbody. Learn more...
ESP LTD M Black Metal Electric Guitar
(3)
New from $899.00 SAVE 30%
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of $74.92
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In Stock
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The ultra-sleek M Black Metal model hides a raw sound under its restrained appearance. A single "Blackened" Black Winter humbucker cranks out searing tone. Learn more...
Epiphone Limited Edition James Bay 1966 Century Outfit Electric Guitar (with Case)
(3)
New from $599.00 SAVE 55%
or 12 payments
of $49.92
details
In Stock
Free 2-Day Shipping
An accurate recreation of Grammy nominee James Bay's iconic Epiphone Century archtop, this limited edition model is built to 1966 specifications. Learn more...
ESP LTD SCT-607B Stephen Carpenter Baritone Electric Guitar, 7-String (with Case)
New from $1,199.00 SAVE 30%
Like New $1,004.00 SAVE 41%
or 12 payments
of $99.92
details
In Stock
Free 2-Day Shipping
Evoke the distinctive, dissonant style of the Deftones with this baritone 7-string. A pair of multi-voiced Fishman Fluence SRC pickups set this axe on fire. Learn more...
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 1 day! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as you Pay® installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as you Pay® plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $59+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!