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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Scratch and Dent

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits general wear and tear, along with dents and scratches.

Factory Resealed

Like new, this product was purchased directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "The customer service is awesome. Someone always answers within a minute. Fast shipping got it in a day." - Customer on June 15, 2020
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Kramer Assault 220 Plus Electric Guitar (with EMGs and Floyd Rose)
Kramer Assault 220 Plus Electric Guitar (with EMGs and Floyd Rose)
(3)
New from $549.00 SAVE 58%
or 6 payments
of $91.50
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Ensure maximum tuning stability throughout your wildest leads thanks to this Floyd Rose-loaded Kramer. A pair of EMG 81 and 85 active pickups add hot tone. Learn more...
Kramer The 84 Electric Guitar
Kramer The 84 Electric Guitar
(1)
New from $799.00 SAVE 15%
Like New $689.95 SAVE 27%
or 8 payments
of $99.88
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In Stock
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Experience the high-voltage sound and style of the mid-'80s with the Kramer 84. A single Seymour Duncan JB humbucking pickup gives this axe its gnarly mojo. Learn more...
Kramer Baretta Vintage Floyd Rose Electric Guitar
Kramer Baretta Vintage Floyd Rose Electric Guitar
(2)
New from $699.00 SAVE 17%
or 8 payments
of $87.38
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In Stock
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Based on specs from the 1985 Baretta, the Baretta Vintage has the iconic offset double-cut body and "hockey" headstock that rocked the world decades ago. Learn more...
ESP LTD GL200 George Lynch Signature Series Electric Guitar
ESP LTD GL200 George Lynch Signature Series Electric Guitar
New from $599.00 SAVE 29%
or 8 payments
of $74.88
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In Stock
Free 2-Day Shipping
This George Lynch signature axe features a stunning tiger graphic, a Floyd Rose Special tremolo, and an ESP-designed humbucker pickup. Learn more...
ESP LTD TE-401 Electric Guitar
ESP LTD TE-401 Electric Guitar
(2)
New from $749.00 SAVE 30%
or 8 payments
of $93.63
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In Stock
Free 2-Day Shipping
With a classic shape and updated performance, the ESP LTD TE-401 guitar features a mahogany body, set-thru construction and active EMG 60 and 81 pickups. Learn more...
ESP LTD KH202 Kirk Hammett Signature Electric Guitar
New from $549.00 SAVE 29%
or 6 payments
of $91.50
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Ask not for whom the LTD KH-202 tolls. This Kirk Hammett-approved ESP is built to shred, with a fast-playing maple neck, LH-301 humubuckers and a Floyd Rose. Learn more...
Yamaha RevStar RS502T Electric Guitar (with Gig Bag)
Yamaha RevStar RS502T Electric Guitar (with Gig Bag)
(1)
New from $649.99 SAVE 36%
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of $81.25
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The RS502T's edgy tailpiece is a nod to the RevStar concept -- Yamaha's motorcycle engineers helped develop these guitars, ensuring they were made to rock. Learn more...
ESP LTD Viper-400B Baritone Electric Guitar
ESP LTD Viper-400B Baritone Electric Guitar
(2)
New from $749.00 SAVE 30%
or 8 payments
of $93.63
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In Stock
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Get low and loud with this 27" scale baritone axe! The Viper-400B features a 3-piece mahogany set neck on a mahogany body loaded with EMG 85/81 humbuckers. Learn more...
ESP LTD Kirk Hammett KH202 Electric Guitar, Left-Handed
New from $549.00 SAVE 29%
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of $91.50
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Only 1 Left!
Free Ground Shipping Free Ground Shipping
Start riffing today! The ESP LTD Kirk Hammett lefty signature is ready to rock with a Floyd Rose bridge, Kirk's skull-and-bones inlays and LH-301 pickups. Learn more...
ESP LTD Arrow 401 Electric Guitar
New from $799.00 SAVE 30%
Like New $689.95 SAVE 39%
or 8 payments
of $99.88
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Only 1 Left!
Free 2-Day Shipping
If the bold design of the Arrow 401 inspires you to shred, its thin-U neck and aggressive EMG 81 and 85 pickups will bring out your hottest licks. Learn more...
ESP LTD Viper-400 Electric Guitar
New from $749.00 SAVE 30%
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of $93.63
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Free 2-Day Shipping
Record and perform at the highest level! The ESP LTD Viper-400 is an elite instrument built with a Pau Ferro fretboard, mahogany body and a classic set neck. Learn more...
Washburn Nuno Bettancourt N2 Electric Guitar (with Gig Bag)
Washburn Nuno Bettancourt N2 Electric Guitar (with Gig Bag)
New from $749.00 SAVE 43%
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of $93.63
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Coming Soon
A guitar good enough for Nuno! The Washburn N2 guitar was designed with Nuno Bettancourt, guitarist from Extreme, and offers incredibly fast playability. Learn more...
ESP LTD Brian Head Welch SH207 Electric Guitar
ESP LTD Brian Head Welch SH207 Electric Guitar
New from $599.00 SAVE 30%
or 8 payments
of $74.88
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Preorder Today
Let your freak flag fly high with this Head signature model. The Korn guitarist's SH207 features a sleek flamed maple top and ESP-designed LH-307 humbuckers. Learn more...
ESP LTD Javier Reyes JR208 Electric Guitar, 8-String
ESP LTD Javier Reyes JR208 Electric Guitar, 8-String
New from $699.00 SAVE 30%
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of $87.38
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Coming Soon
Javier Reyes pushes boundaries with his 8-string, finger-style playing. This signature LTD suits his style with ESP-designed pickups and beveled body cuts. Learn more...
Yamaha RevStar RS620 Electric Guitar (with Gig Bag)
Yamaha RevStar RS620 Electric Guitar (with Gig Bag)
New from $699.99 SAVE 39%
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of $87.50
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Coming Soon
The '70s classic Super Flighter rides again in the RevStar RS620. VH5+ humbuckers bring vintage tones to life and the flamed maple top adds a touch of flair. Learn more...
ESP LTD H-400 Electric Guitar
ESP LTD H-400 Electric Guitar
New from $749.00 SAVE 30%
Like New $649.95 SAVE 39%
or 8 payments
of $93.63
details
In Stock
Free 2-Day Shipping
With a thin neck profile, a solid, string-thru bridge, and beefy Seymour Duncan pickups, the ESP LTD H-400 electric is smooth-playing and deeply resonant. Learn more...
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Questions? Our gear experts can help!
800-zZounds (800-996-8637)
When you call, mention priority code 20M-TKHJ. Llame Gratis en Español: 844-432-7449
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
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It's just as if you paid the whole amount up front!
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No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
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We have warehouses on both coasts, so most shipments arrive in 3 days or less.
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With warehouses across the United States, zZounds' ground shipping reaches many locations within 1 day! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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Get Your Gear Fast — Without Paying More!

With warehouses across the United States, zZounds' ground shipping reaches many locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as you Pay® installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as you Pay® plans.

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2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

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4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

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5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $79+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
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A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!

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