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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Scratch and Dent

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits general wear and tear, along with dents and scratches.

Factory Resealed

Like new, this product was purchased directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "zZounds does everything right. Service, communications, price, and checkout options: it's all there." - customer on July 2, 2019
Clearance Gear Available in Limited Quantities - Act Now! Details »
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ESP LTD EC-1000 Deluxe Series Electric Guitar
New from $899.00 SAVE 29%
Like New $799.95 SAVE 37%
or 12 payments
of $74.92
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The ESP LTD EC-1000 Deluxe is a speed machine with the tone and feel of a custom-shop thrasher, at a price that will have you rubbing your eyes in disbelief. Learn more...
ESP LTD EC-256 Electric Guitar
ESP LTD EC-256 Electric Guitar
(2)
New from $399.00 SAVE 30%
Like New $339.95 SAVE 40%
or 8 payments
of $49.88
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In Stock
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Pick up the ESP LTD EC-256 and you'll find a top quality mahogany body, three-piece neck and LH-150 humbuckers -- all for an extremely affordable price tag. Learn more...
ESP LTD Eclipse EC-258 Electric Guitar, 8-String
ESP LTD Eclipse EC-258 Electric Guitar, 8-String
New from $469.00 SAVE 30%
Like New $394.95 SAVE 41%
or 8 payments
of $58.63
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In Stock
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Belt out some of the raunchiest tones known to man with the EC-258 8-stringer. A pair of LH-308 humbuckers produce tones so fat they're borderline unhealthy. Learn more...
ESP LTD Hardshell Case for M- and MH-Style Guitars
ESP LTD Hardshell Case for M- and MH-Style Guitars
New from $169.00 SAVE 24%
Like New $144.95 SAVE 37%
or 4 payments
of $42.25
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ESP M- and MH-Style guitars are definitely heavy-duty axes, but even they need to be protected on the road. Keep them armored in this ESP LTD case. Learn more...
ESP LTD BK600 Bill Kelliher Electric Guitar
(3)
New from $1,149.00 SAVE 30%
Like New $969.95 SAVE 40%
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Mastodon guitarist Bill Kelliher's signature BK600 gets clear definition from its Lace Dissonant Aggressor pickups, even with gargantuan gain levels. Learn more...
ESP LTD EC-1000 Electric Guitar, Left-Handed
New from $899.00 SAVE 29%
Like New $754.95 SAVE 41%
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In Stock
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Pairing modern performance with vintage-inspired looks, this left-handed ESP LTD EC-1000 features a mahogany body, EMG pickups and a locking TOM bridge. Learn more...
ESP LTD EC-407 Electric Guitar, 7-string
(1)
New from $829.00 SAVE 30%
Like New $589.95 SAVE 50%
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of $69.09
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In Stock
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Adding a 7th string to a classic design, the ESP EC-407 screams and growls with EMG 81-7 and 707 pickups, while its mahogany body delivers serious sustain. Learn more...
ESP LTD EC-1001FR Electric Guitar
(2)
New from $999.00 SAVE 29%
Like New $844.95 SAVE 40%
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of $83.25
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In Stock
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EMG 60/81 pickups + Floyd Rose tremolo = all-out rock attitude. The EC-1001FR's thin-U neck will take your fingers to the shred speed limit and beyond. Learn more...
ESP LTD Eclipse EC1000FM Fluence Electric Guitar
(2)
New from $999.00 SAVE 29%
Like New $844.95 SAVE 40%
or 12 payments
of $83.25
details
In Stock
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Crystal-clear Fishman Fluence humbuckers plus a modern, attention-grabbing design make the ESP LTD Eclipse EC1000FM electric guitar a capable modern rocker. Learn more...
ESP LTD M-1000E Electric Guitar
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New from $949.00 SAVE 29%
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of $79.09
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Speedy players will fly up the LTD M-1000E's extra-thin neck and ebony fretboard while discovering a huge palette of tones from its EMG 81 humbuckers. Learn more...
ESP LTD Hardshell Case for F-Series Guitars
ESP LTD Hardshell Case for F-Series Guitars
(2)
New from $169.00 SAVE 30%
Like New $144.95 SAVE 39%
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of $28.17
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In Stock
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Face it -- you can only rock with a guitar that's in good condition. Keep your F-Series guitar protected in this specially-fit ESP LTD hard case. Learn more...
ESP LTD EC-1000T CTM Traditional Series Electric Guitar
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Like New $674.95
Only 1 Left!
Free 2-Day Shipping
Sling on this stylish, thick-bodied, single-cutaway ESP LTD axe, and build massive rhythm crunch and searing leads with the help of active 81/60 humbuckers. Learn more...
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 1 day! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as you Pay® installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as you Pay® plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $59+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!