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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Scratch and Dent

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits general wear and tear, along with dents and scratches.

Factory Resealed

Like new, this product was purchased directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "The advice from zZounds was spot on. Fast, friendly services. Very helpful; they know their stuff!" - customer on May 28, 2019
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Hosa GST-437 Traditional-Style Guitar Stand
Hosa GST-437 Traditional-Style Guitar Stand
(3)
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It's never a good idea to lean your guitar against anything. Use this sturdy guitar stand and keep your precious axe in-tune and free from dings for years. Learn more...
Quik-Lok DX-749 Musician's Stool
Quik-Lok DX-749 Musician's Stool
New from $159.99 SAVE 44%
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of $26.67
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Get a stool ideal for the working musician! The Quik-Lok musician's stool is a 9-position stool for all musicians, including keyboard, guitar and orchestra. Learn more...
Planet Waves ProWinder Peg Winder
Planet Waves ProWinder Peg Winder
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This pegwinder features a built-in string clipper, making it a must-have tool that you will use time and time again. Learn more...
Planet Waves Planet Lock Polypropylene Guitar Strap
Planet Waves Planet Lock Polypropylene Guitar Strap
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Keep your strap where it needs to be. This lock system fits on your existing pins, and stays there until you release the side pin. Learn more...
D'Addario Humidipak Automatic Humidity Control System
D'Addario Humidipak Automatic Humidity Control System
(9)
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Maintain your treasured instruments with the D'Addario Humidipak featuring two-way purified humidity control. Learn more...
Shubb C1 Original Capo for Steel-String Acoustic Guitar or Electric Guitar (Nickel)
Shubb C1 Original Capo for Steel-String Acoustic Guitar or Electric Guitar (Nickel)
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The original! Shubb's nickel capo locks firmly into place -- and prevents string bending and detuning with a rubber coating that performs like a fingertip. Learn more...
Planet Waves Varigrip Adjustable Hand Exerciser
Planet Waves Varigrip Adjustable Hand Exerciser
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With adjustable tension per finger, and simulated strings to build your calluses, your fingers are going to get in top shape fast. Learn more...
Planet Waves Eclipse Headstock Tuner
Planet Waves Eclipse Headstock Tuner
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The Planet Waves Eclipse tuner clips directly on to your headstock and provides easy-to-read results -- making tuning fast and easy. Learn more...
Planet Waves 3" Padded Comfort Guitar Strap
Planet Waves 3" Padded Comfort Guitar Strap
(1)
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Because of its internal padding, this 3-inch wide guitar strap allows you to comfortably play your heavy bass or guitar on stage. Learn more...
Martin 13WR0001 2-Way Truss Rod Wrench
Martin 13WR0001 2-Way Truss Rod Wrench
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Keep your favorite guitar in its prime by adjusting its two-way or single-point adjustable truss rod with this handy 13WR0001 truss rod wrench from Martin. Learn more...
Planet Waves NS Capo
Planet Waves NS Capo
(3)
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Made from ultra-light aerospace-grade aluminum, this capo lets you quickly and accurately position it on your guitar's neck without adding any extra weight. Learn more...
Planet Waves Acoustic Guitar Humidifying System
Planet Waves Acoustic Guitar Humidifying System
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Maintain the proper humidity level for your acoustic with this humidifying system. Suspended between the strings, it never touches the body of your guitar. Learn more...
Planet Waves PWSH01 Screeching Halt Sound-Hole Plug
Planet Waves PWSH01 Screeching Halt Sound-Hole Plug
(8)
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Put an end to feedback with this sound-hole plug for your acoustic electric guitar. It fits most standard acoustic guitar sound-holes. Learn more...
Martin 18AHG Guitar Humidifier
Martin 18AHG Guitar Humidifier
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Made from non-vinyl resin, this Martin humidifier fits comfortably in your guitar and absorbs 10 times its weight in water before slowly emitting moisture. Learn more...
Martin Leather Strap Extender
Martin Leather Strap Extender
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This adjustable leather strap extender from Martin lets you add up to 5 1/2" inches of length to your guitar strap so you can find just the right fit. Learn more...
Planet Waves NS Micro Headstock Tuner
Planet Waves NS Micro Headstock Tuner
(2)
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The NS Micro tuner's bright display makes it easy to read, while its small size and extra-sensitive piezo pickup keep tuning a secret from your audience. Learn more...
Martin 18ACFBB Feedback Buster
Martin 18ACFBB Feedback Buster
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Get your feedback problem in-check with this Feedback Buster. Simply place it in the soundhole of your acoustic guitar and proceed with a feedback-free show! Learn more...
Planet Waves NS Capo Lite
Planet Waves NS Capo Lite
(2)
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With this advanced capo's micrometer tension adjustment, it's easier to keep your guitar in tune during and after capo use. Learn more...
Planet Waves Humidipak Standard Refill Packet
Planet Waves Humidipak Standard Refill Packet
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Keep your wood instrument at the proper 45% relative humidity level at all times Humidipak refill packet. Simply change when it's firm to the touch. Learn more...
D'Addario Humidikit Bundle
D'Addario Humidikit Bundle
New from $69.99 SAVE 44%
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Maintain and monitor the humidity level in your guitar case with D'Addario's Humidipak bundle. An included Humiditrak sends data to your phone via Bluetooth. Learn more...
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Questions? Our gear experts can help!
800-zZounds (800-996-8637)
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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
 
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Available on
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

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no minimum

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 1 day! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
close [x]

1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as you Pay® installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as you Pay® plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $59+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!