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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Scratch and Dent

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits general wear and tear, along with dents and scratches.

Factory Resealed

Like new, this product was purchased directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "Fast shipping and convenient payment options, will choose zZounds over all the others on those two facts alone." - customer on April 9, 2019
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Spectrasonics Omnisphere 2.6 Software Synthesizer
Spectrasonics Omnisphere 2.6 Software Synthesizer
New from $479.00
or 8 payments
of $59.88
details
In Stock
Free 2-Day Shipping
THE must-have software synth. Import any audio source, or choose from hundreds of waveforms and thousands of presets -- and even control via hardware synths. Learn more...
Spectrasonics Keyscape Keyboard Instrument Plug-In Software
Spectrasonics Keyscape Keyboard Instrument Plug-In Software
(2)
New from $379.00
or 8 payments
of $47.38
details
In Stock
Free 2-Day Shipping
From the makers of Omnisphere comes Keyscape, a software instrument loaded with 77 GB of meticulously multi-sampled pianos, organs and collector keyboards. Learn more...
Propellerhead Reason 10 Music Production Software
(4)
New from $399.00 SAVE 11%
or 8 payments
of $49.88
details
In Stock
Free 2-Day Shipping
Need a good Reason to switch DAWs? With 6 new instruments, VST support, powerful MIDI/audio recording and a mixer modeled on an SSL console, Reason 10 is it! Learn more...
Native Instruments Komplete 12 Software Suite
(1)
New from $599.00
or 12 payments
of $49.92
details
In Stock
Free 2-Day Shipping
Get your creative juices flowing with over 50 of NI's best software instruments and effects -- including Kontakt 6, TRK-01, Massive, Absynth, and tons more. Learn more...
Native Instruments Komplete 12 Ultimate CE Upgrade (v8 thru v12)
(1)
New from $599.00
or 12 payments
of $49.92
details
In Stock
Free 2-Day Shipping
Already own Komplete Ultimate? Round out your collection with this upgrade to the Komplete Ultimate 12 Collector's Edition, including the Symphony Series. Learn more...
Native Instruments Komplete 12 Ultimate Software
New from $1,199.00
or 12 payments
of $99.92
details
In Stock
Free 2-Day Shipping
Let inspiration strike with Komplete 12 Ultimate. This giant 460+ GB collection gives you 100+ software instruments and effects, and more than 45,000 sounds. Learn more...
Native Instruments Komplete 12 Ultimate Collector's Edition Software
New from $1,599.00
or 12 payments
of $133.25
details
In Stock
Free 2-Day Shipping
Need more sounds? Not with the Komplete 12 Ultimate Collector's Edition! Score 650+ GB of software instruments and effects, including the Symphony Series. Learn more...
Native Instruments Komplete 12: Upgrade from Select to Standard Software
Native Instruments Komplete 12: Upgrade from Select to Standard Software
(1)
New from $399.00
or 8 payments
of $49.88
details
In Stock
Free 2-Day Shipping
Komplete Select 12 is just the beginning. Upgrade to Komplete 12 Standard to get more of NI's best virtual instruments, effects, and sounds -- over 170 GB! Learn more...
Spectrasonics Trilian Bass Module Software (Mac and Windows)
Spectrasonics Trilian Bass Module Software (Mac and Windows)
New from $279.00
or 6 payments
of $46.50
details
In Stock
Free 2-Day Shipping
Round out your low end with the complete solution for bass sounds. This software includes an incredible acoustic bass and 60+ electric models. Learn more...
Native Instruments Komplete 12 Ultimate Upgrade (v8 thru v12)
New from $599.00
or 12 payments
of $49.92
details
In Stock
Free 2-Day Shipping
Go from Standard to Ultimate! This package upgrades your Komplete Standard version 8 through 12 to Komplete Ultimate 12 -- with 100+ instruments and effects. Learn more...
Native Instruments Komplete 12: Upgrade from Komplete Select to Ultimate
New from $999.00
or 12 payments
of $83.25
details
In Stock
Free 2-Day Shipping
Do you own NI Komplete 11 or 12 Select? This upgrade package hooks you up with all the incredible software instruments and effects in Komplete 12 Ultimate. Learn more...
Propellerhead Reason 10 Upgrade Software
Propellerhead Reason 10 Upgrade Software
New from $129.00
or 4 payments
of $32.25
details
In Stock
Free 2-Day Shipping
Upgrade to Reason 10 and get a rackload of new loops, samples and instruments: Grain and Europa synthesizers, Klang Tuned Percussion, Radical Piano and more! Learn more...
Native Instruments Komplete 12 Ultimate Update Software
Native Instruments Komplete 12 Ultimate Update Software
New from $399.00
or 8 payments
of $49.88
details
In Stock
Free 2-Day Shipping
If you own any previous version of Komplete Ultimate, the Komplete 12 Ultimate Update package gets you the latest, greatest version -- over 460 GB of sounds! Learn more...
Native Instruments Komplete 12 Select Software
Native Instruments Komplete 12 Select Software
New from $199.00
or 6 payments
of $33.17
details
In Stock
Free 2-Day Shipping
Get a taste of the Komplete library of virtual instruments. This Select edition gives you 33 GB of effects and synths, including Massive, Monark and Drumlab. Learn more...
Native Instruments Komplete 12 Ultimate Collector's Edition Upgrade (v8 thru v12)
New from $999.00
or 12 payments
of $83.25
details
In Stock
Free 2-Day Shipping
Already own a standard edition of Komplete 8-12? This upgrade gets you all the new sounds and instruments in NI's Komplete 12 Ultimate Collector's Edition. Learn more...
Fender Play Subscription Gift Card
Fender Play Subscription Gift Card
New from $89.99
or 6 payments
of $15.00
details
In Stock
Free 2-Day Shipping
Give the gift of music: a subscription to Fender Play online guitar lessons! Amp up your guitar skills with song and riff-based videos from pro instructors. Learn more...
Native Instruments Komplete 12 Select Update Software
Native Instruments Komplete 12 Select Update Software
New from $199.00
or 6 payments
of $33.17
details
In Stock
Free 2-Day Shipping
If you own Native Instruments Komplete 2 through 11, it's time for an update! This package gives you select virtual instruments and effects from Komplete 12. Learn more...
Propellerhead Reason 10 Intro Production Software
Propellerhead Reason 10 Intro Production Software
New from $99.00
or 6 payments
of $16.50
details
In Stock
Free 2-Day Shipping
With VST plug-in support, 3.7 GB of sounds, 16 audio and MIDI channels, time-stretching and tons more tools, Reason 10 Intro is one powerful entry-level DAW! Learn more...
Spectrasonics Stylus RMX XPanded Software (Mac and Windows)
Spectrasonics Stylus RMX XPanded Software (Mac and Windows)
New from $379.00
or 8 payments
of $47.38
details
In Stock
Free 2-Day Shipping
This industry-leading loop-based drum machine gives you 14 GB of hard-hitting sounds, versatile grooves, killer effects, and super-detailed editing tools. Learn more...
Native Instruments Komplete: Update from Komplete 8-10 Ultimate to Komplete 11 Ultimate Software
New from $399.00
or 8 payments
of $49.88
details
Only 1 Left!
Free Ground Shipping Free Ground Shipping
Grab this update to add Komplete Ultimate 11's new instruments and effects, like Symphony Essentials and Form, to your Komplete Ultimate 8, 9 or 10 setup. Learn more...
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
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With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 1 day! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as you Pay® installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as you Pay® plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $59+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!