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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Scratch and Dent

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits general wear and tear, along with dents and scratches.

Factory Resealed

Like new, this product was purchased directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "Best retailer ever and best payment plans in the universe really, you guys get that not all musicians have infinite budgets. Thanks and keep it up!" - Customer on May 8, 2020
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On-Stage XCG-4 Tripod Guitar Stand
On-Stage XCG-4 Tripod Guitar Stand
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With legs made of heavy-duty sheet metal, capped off with non-slip rubber, this affordable tripod guitar stand is built to keep your prized instrument safe. Learn more...
On-Stage GS7561 Foldable Multi-Guitar Stand, 5-Space
On-Stage GS7561 Foldable Multi-Guitar Stand, 5-Space
(9)
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Do you like to collect guitars? With this sturdy, folding guitar stand, you can display up to five guitars and keep them handy for when you're ready to play. Learn more...
On-Stage GS7563 Side-Loading Guitar Rack
On-Stage GS7563 Side-Loading Guitar Rack
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With this On-Stage guitar rack's sturdy wood construction and EVA bumpers, you can safely and elegantly stow up to six electric guitars or three acoustics. Learn more...
String Swing BCC11K Metal Home Guitar Keeper
String Swing BCC11K Metal Home Guitar Keeper
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Hang up your prized instrument on this String Swing Guitar Keeper. Its yoke can pivot to cradle your guitar's headstock no matter how it's shaped. Learn more...
Levy's Leather Padded Guitar Strap
Levy's Leather Padded Guitar Strap
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Stay comfortable on stage with any guitar or bass! This Levy's strap is made of smooth garment leather with a 1/4" of cushy foam padding inside. Learn more...
On-Stage GS7355 Triple Hang It Guitar Stand
On-Stage GS7355 Triple Hang It Guitar Stand
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Hang your electric, acoustic, and bass guitars from their headstocks with the On-Stage GS7355 stand. Learn more...
String Swing CC29 5 Guitar Case Rack
String Swing CC29 5 Guitar Case Rack
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Hold up to five guitars (in cases) on this String Swing guitar rack! Made from responsibly harvested solid ash, it folds up for easy transport. Learn more...
On-Stage DT8500 Guitar and Keyboard Throne
On-Stage DT8500 Guitar and Keyboard Throne
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Guitarists and keyboard players can sit comfortably on the On-Stage DT8500 throne -- it's fully adjustable and doesn't restrict arm movement. Learn more...
G7th Performance 3 ART Guitar Capo
G7th Performance 3 ART Guitar Capo
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The G7th Performance 3 ART capo adapts to the curvature of any guitar and is easy to set in place quickly and with a single hand. Learn more...
String Swing CC01KO Home Guitar Keeper
String Swing CC01KO Home Guitar Keeper
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The sturdy String Swing CC01KO is useful for players who are short on space, need easy axe access, or want to show off their trophy guitar. Learn more...
Levy's MSS2-4 Padded Leather Electric Bass Guitar Strap
Levy's MSS2-4 Padded Leather Electric Bass Guitar Strap
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Adjustable from 37" to 51", this Levy's 4.5" garment leather bass strap is lined with foam padding for a comfortable fit for even the longest jam sessions. Learn more...
D&A Starfish Plus Active Guitar Stand
D&A Starfish Plus Active Guitar Stand
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Like New $59.95 SAVE 33%
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Five legs is better than three. With two extra legs, the Starfish Plus offers extreme stability, withstanding up to 30 degrees of tilt without falling over. Learn more...
Levy's 3" Wide Embossed Leather Guitar Strap
Levy's 3" Wide Embossed Leather Guitar Strap
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Dress up your guitar in luxurious embossed leather. Detailed designs and comfortable padding make this 3" wide guitar strap as practical as it is beautiful. Learn more...
Levy's M4GF Leather Electric Bass Guitar Strap
Levy's M4GF Leather Electric Bass Guitar Strap
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Bassists get a leather strap of their own with Levy's M4GF. The 3.5" width is easy on the shoulders and its suede underside provides a slip-free fit. Learn more...
Levy's MS26 2.5" Suede Guitar Strap
Levy's MS26 2.5" Suede Guitar Strap
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Looking for a great gift for a guitarist? This soft, suede guitar strap is comfortable, durable, and professional-looking. Learn more...
G7th Newport Pressure Touch Capo
G7th Newport Pressure Touch Capo
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Thanks to its intuitive design, the G7th Newport Pressure Touch Capo evenly distributes pressure on the frets, eliminating intonation problems while capoed. Learn more...
Martin 18AHG Guitar Humidifier
Martin 18AHG Guitar Humidifier
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Made from non-vinyl resin, this Martin humidifier fits comfortably in your guitar and absorbs 10 times its weight in water before slowly emitting moisture. Learn more...
Levy's M4 3.5" Leather Bass Guitar Strap
Levy's M4 3.5" Leather Bass Guitar Strap
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Wear your guitar or bass comfortably with this 3.5" leather guitar strap from Levy's. Constructed from quality leather, it's adjustable from 36 to 52 inches. Learn more...
On-Stage FS7850B Guitar Foot Rest
On-Stage FS7850B Guitar Foot Rest
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Rest your foot as your fingers do all the work. This foot rest is height adjustable and is perfect for classical guitarists. Learn more...
Ultimate Support GS-200 Genesis Series Guitar Stand
Ultimate Support GS-200 Genesis Series Guitar Stand
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This guitar stand has it all with the patented leg-locking system for maximum stability, protective padding, and guitar pick storage slots. Learn more...
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Questions? Our gear experts can help!
800-zZounds (800-996-8637)
When you call, mention priority code 1ZN-G941. Llame Gratis en Español: 844-432-7449
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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
 
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
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Get Your Gear Fast — Without Paying More!

With warehouses across the United States, zZounds' ground shipping reaches many locations within 1 day! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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Get Your Gear Fast — Without Paying More!

With warehouses across the United States, zZounds' ground shipping reaches many locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as you Pay® installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as you Pay® plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $79+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!

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