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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Scratch and Dent

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits general wear and tear, along with dents and scratches.

Factory Resealed

Like new, this product was purchased directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "I've bought a TON of stuff from zZounds. Customer Service is A++. Shipping is fast, and if I've needed to return anything, it was handled easily and very fast. No issues at all." - Customer on October 2, 2019
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Godin ACS Grand Concert Classical Acoustic-Electric Guitar (with Gig Bag)
New from $1,450.00 SAVE 14%
or 12 payments
of $120.84
details
In Stock
Free 2-Day Shipping
Take your classical style to the future with this Godin ACS. This nylon-string guitar features a 13-pin output jack for an easy connection to synthesizers. Learn more...
Korg Pitchblack Custom Pedal Tuner
Korg Pitchblack Custom Pedal Tuner
New from $99.99 SAVE 23%
or 6 payments
of $16.67
details
In Stock
Free 2-Day Shipping
Accurately tune your guitar with the help of three dimensions! The vibrant 3D display on the Pitchblack Custom is easily seen on even the darkest of stages. Learn more...
Ernie Ball Music Man Cutlass RS HSS Electric Guitar, Maple Fingerboard (with Case)
New from $2,099.00
Like New $1,829.00 SAVE 12%
or 12 payments
of $174.92
details
Only 1 Left!
Free 2-Day Shipping
Featuring a stylish roasted figured maple neck, this Cutlass RS will turn some heads. Dive into a variety of killer tones with Music Man custom HSS pickups. Learn more...
Ernie Ball Music Man Majesty Electric Guitar
(1)
New from $2,849.00
or 12 payments
of $237.42
details
Only 1 Left!
Free 2-Day Shipping
Find your inner Petrucci with this neck-through, American-made Majesty, loaded with a piezo-equipped Music Man tremolo and DiMarzio Illuminator humbuckers. Learn more...
Godin A6 Ultra Baritone Acoustic-Electric Guitar (with Gig Bag)
New from $1,125.00 SAVE 16%
or 12 payments
of $93.75
details
In Stock
Free 2-Day Shipping
The A6 Ultra Baritone produces deep, full tone with a Godin mini humbucker in the neck position, along with an under-saddle transducer with dual outputs. Learn more...
Washburn B9 Banjo
Washburn B9 Banjo
New from $289.00 SAVE 43%
or 4 payments
of $72.25
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In Stock
Free 2-Day Shipping
Ideal for first-time pickers or old pros looking for a back-up, the Washburn B9 is an outstanding value in a classic banjo. Learn more...
Godin Multiac ACS-SA Slim Nylon Acoustic-Electric Guitar (with Gig Bag)
New from $1,295.00 SAVE 16%
or 12 payments
of $107.92
details
In Stock
Free 2-Day Shipping
A slim neck, along with Ergocut shaping and a 16" fingerboard radius makes the Multiac ACS-SA an ideal choice for players transitioning from steel to nylon. Learn more...
Washburn Nuno Bettancourt N24 Electric Guitar (with Gig Bag)
New from $799.00 SAVE 44%
or 12 payments
of $66.59
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Only 2 Left!
Free 2-Day Shipping
A guitar as extreme as its creator! The Washburn Nuno Bettancourt N24 features an ultra-fast neck, a Lawrence L-500 bridge pickup and a Floyd Rose tremolo. Learn more...
Washburn WCG15SCE12-O Deluxe Grand Auditorium Acoustic-Electric Guitar, 12-String
New from $649.00 SAVE 43%
or 12 payments
of $54.09
details
In Stock
Free 2-Day Shipping
Add thickness and sparkle to your sound with this Wasburn 12-string. The solid Sitka spruce top features an armrest bevel for hours of comfortable playing. Learn more...
Ernie Ball Music Man Petrucci JP15 Electric Guitar (with Case)
New from $3,049.00
or 12 payments
of $254.09
details
In Stock
Free 2-Day Shipping
Featuring a roasted maple fretboard and top, the JP15 is ready to deliver impressive tone. The DiMarzio Illuminator humbucking pickups output clear sound. Learn more...
Godin Rialto Jr. Acoustic-Electric Guitar (with Gig Bag)
New from $799.00 SAVE 11%
or 12 payments
of $66.59
details
In Stock
Free 2-Day Shipping
Despite its small body, the Rialto Jr. projects a huge sound thanks to a sweet pairing of a solid Sitka spruce top and Canadian wild cherry back and sides. Learn more...
Ernie Ball Music Man Valentine Tremolo Electric Guitar (with Case)
New from $2,349.00
or 12 payments
of $195.75
details
Only 2 Left!
Free 2-Day Shipping
Pick up a Valentine model to produce slick tones and solid grooves, just like the Maroon 5 guitarist. Add heft to your leads with the on-board gain boost. Learn more...
Korg GA Custom Guitar Tuner with 3D Visual Meter
Korg GA Custom Guitar Tuner with 3D Visual Meter
(1)
New from $29.95
Play as you Pay®
on orders $59.00+ details
In Stock
Free 2-Day Shipping
Featuring a large, 3D display and tuning precision within 0.1 cents, the Korg GA Custom tuner is perfect for guitars, basses and orchestral instruments. Learn more...
Korg KA-183 AC Adapter
Korg KA-183 AC Adapter
New from $14.99
Play as you Pay®
on orders $59.00+ details
In Stock
Free Ground Shipping Free Ground Shipping
Save the money you would be spending on batteries! Quickly and easily power-up select Korg and Vox products via this dependable 9-volt power supply. Learn more...
Washburn WCG20SCE O Comfort 20 Grand Auditorium Acoustic-Electric Guitar
Washburn WCG20SCE O Comfort 20 Grand Auditorium Acoustic-Electric Guitar
New from $549.00 SAVE 43%
or 8 payments
of $68.63
details
In Stock
Free 2-Day Shipping
Perfect for any player, this Washburn acoustic's solid Sitka spruce top cranks out professional tone. The mahogany back and sides add valuable midrange. Learn more...
Washburn Comfort Series Acoustic-Electric Guitar (with Case)
New from $999.00 SAVE 43%
Like New $869.95 SAVE 51%
or 12 payments
of $83.25
details
In Stock
Free 2-Day Shipping
Need a player-friendly guitar? This all-solid-wood Washburn Comfort Series acoustic features a grand auditorium body and Fishman Prefix Blend electronics. Learn more...
Ernie Ball Music Man Axis BFR Electric Guitar (with Case)
 
Like New $3,044.00
Only 2 Left!
Free 2-Day Shipping
Take this axe for a spin and you're sure to put the pedal to the metal. A quilted maple top is beautifully accentuated by the stylish Blue Steel finish. Learn more...
Korg pitchclip Chromatic Clip-On Tuner
Korg pitchclip Chromatic Clip-On Tuner
(2)
New from $19.99
Play as you Pay®
on orders $59.00+ details
Only 2 Left!
Free Ground Shipping Free Ground Shipping
Make tuning easy and convenient with this super-accurate Korg clip-on tuner. Its bright display automatically shuts down after a period of inactivity. Learn more...
K&M 14761 Acoustic Guitar Performer Stand
K&M 14761 Acoustic Guitar Performer Stand
New from $299.99 SAVE 21%
or 8 payments
of $37.50
details
Coming Soon
Free Ground Shipping Free Ground Shipping
Are your arms tired? Does your strap dig into your shoulder? Break free from straps and pain with this adjustable stand that holds your guitar for you. Learn more...
Washburn Timeless Parlor Acoustic Guitar (with Case)
New from $1,199.00 SAVE 43%
or 12 payments
of $99.92
details
In Stock
Free 2-Day Shipping
Built with a reclaimed European fir top that's dated to be at least 140 years old, this Washburn parlor acoustic guitar rings with truly "timeless" tone. Learn more...
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800-zZounds (800-996-8637)
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
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We have warehouses on both coasts, so most shipments arrive in 3 days or less.
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With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 1 day! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as you Pay® installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as you Pay® plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $59+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!