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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Scratch and Dent

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits general wear and tear, along with dents and scratches.

Factory Resealed

Like new, this product was purchased directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "zZounds has great customer service. They have a really good selection of products and their prices are great ! Their people are friendly and they want customers to be happy. Free shipping and great support!" - customer on June 29, 2019
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Power-All PA9B Basic Kit for 5 Pedals
Power-All PA9B Basic Kit for 5 Pedals
New from $30.00 SAVE 14%
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on orders $59.00+ details
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Put an end to power strips once and for all. This single-outlet power supply powers up to 5 pedals and features matching tips for several pedal types. Learn more...
La Bella Deep Talkin Flatwound Stainless Steel Electric Bass Strings
La Bella Deep Talkin Flatwound Stainless Steel Electric Bass Strings
New from $38.95
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on orders $59.00+ details
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Flatwounds = fat sounds. Known for decades as a shortcut to room-shaking bass, La Bella flatwound strings are hand-polished for a silky-smooth playing feel. Learn more...
La Bella 750N Black Nylon Tape Wound Electric Bass Strings
La Bella 750N Black Nylon Tape Wound Electric Bass Strings
New from $38.95
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An excellent choice for fretless or acoustic bass guitars, La Bella 750 black nylon tape wound strings exhibit light tension, vintage tone, and long sustain. Learn more...
Power-All PA9D Deluxe Kit for 11 Pedals
Power-All PA9D Deluxe Kit for 11 Pedals
(2)
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Power up to 11 pedals from one convenient, single-outlet power supply. With a lifetime warranty, you'll never need to buy another power supply. Learn more...
Play Guitar Today Beginner's Pack
Play Guitar Today Beginner's Pack
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Start rocking with the Play Guitar Today beginner's pack. It includes is an instructional book, CD, and DVD to help get you started playing the guitar. Learn more...
Godlyke Power-All Right Angle Daisy Chain Cable for 5 Pedals
Godlyke Power-All Right Angle Daisy Chain Cable for 5 Pedals
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Use the Right Angle Daisy Chain to power up to 5 effects pedals. If it's linked to multible cable connectors, it can power over 20 effects pedals. Learn more...
La Bella 900 Golden Superior Classical Guitar Strings
La Bella 900 Golden Superior Classical Guitar Strings
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Ensure squeakless chord changes as you move your fingers up and down the neck. These strings were made for the performing or recording classical guitarist. Learn more...
Incredible Chord Finder Book
Incredible Chord Finder Book
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Learn to play over 1000 guitar chords. Each chord in this book is illustrated 3 different ways for varying levels of difficulty. Learn more...
Hal Leonard FastTrack Guitar Method 1 Book
Hal Leonard FastTrack Guitar Method 1 Book
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Get on the fast track to learning rock, blues, and folk guitar playing. This book covers chords, music notation, tablature, riffs, licks and scales. Learn more...
Hal Leonard Guitar Method Beginner's Pack: Book 1 + Online Media
Hal Leonard Guitar Method Beginner's Pack: Book 1 + Online Media
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New to guitar? Learn to play with Hal Leonard's instructional book plus online video and audio designed for the beginner acoustic or electric player. Learn more...
Hal Leonard Ultimate Guitar Chord Chart
Hal Leonard Ultimate Guitar Chord Chart
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If you're learning the art of guitar playing -- or if inspiration strikes and you need the perfect chord -- look to this easy-to-use chord chart booklet. Learn more...
Godlyke Power-All Daisy Chain Cable for 5 Pedals
Godlyke Power-All Daisy Chain Cable for 5 Pedals
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The Godlyke Power-All daisy chain cable lets you power up to five pedals while eliminating the clutter and confusion of individual power supplies. Learn more...
La Bella VIV-M Vivace Classical Acoustic Guitar Strings
New from $13.95 SAVE 49%
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La Bella Vivace classical guitar strings offer exceptional modern tone thanks to carbon trebles and dynamically balanced basses. Learn more...
Power-All PA9S Universal Single Power Supply
Power-All PA9S Universal Single Power Supply
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Lose the bulky power strips and power all of your pedals from one power supply. This 2000 mA, single outlet power supply offers low noise floor. Learn more...
La Bella 767-6F Bass VI Flatwound Electric Bass Strings
La Bella 767-6F Bass VI Flatwound Electric Bass Strings
New from $49.95
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Specially designed for the Fender Bass VI and similar guitars, La Bella 767-6Fs feature custom sizing and the thick, smooth tone you expect from flatwounds. Learn more...
Playing Chord Progressions Book
Playing Chord Progressions Book
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Learn to play any song in any key. This helpful book teaches you to simplify chord progressions, substitute chords, and transpose songs into any key. Learn more...
La Bella 2001 Series Classical Guitar Strings
La Bella 2001 Series Classical Guitar Strings
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Delivering superior projection, tone, and sensitivity to the touch, La Bella's Nylon 202 is a welcomed improvement to the world of classical guitars. Learn more...
La Bella 710M Silk and Steel Classical Acoustic Strings
La Bella 710M Silk and Steel Classical Acoustic Strings
New from $10.95
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La Bella 710M Silk and Steel strings are specially designed with a formula that combines a steel core, silk filament and silver-plated copper wire. Learn more...
La Bella 760FHB2 Stainless Steel Electric Bass Strings
La Bella 760FHB2 Stainless Steel Electric Bass Strings
New from $38.95
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These stainless steel La Bella 760FHB2 flatwound electric bass strings are specially designed to fit the Hofner "Beatle Bass" bridge designs. Learn more...
Hal Leonard Play Guitar Today Level 1 Book and CD
Hal Leonard Play Guitar Today Level 1 Book and CD
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Want to learn how to play guitar? This book and CD teach basic fundamental skills that will last a lifetime. Learn chords and start playing songs in no time! Learn more...
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800-zZounds (800-996-8637)
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
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Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 1 day! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as you Pay® installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as you Pay® plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $59+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!