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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Scratch and Dent

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits general wear and tear, along with dents and scratches.

Factory Resealed

Like new, this product was purchased directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "zZounds just can't be beat. Product selection, communication, support, etc. The payment plan is awesome if you need it and I've used it a lot.)" - customer on June 3, 2019
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Fender Custom Shop '60s Heavy Relic Telecaster Electric Guitar (with Case)
New from $4,750.00
Call for 12
payments!
Preorder Today
Free Ground Shipping Free Ground Shipping
This Custom Shop model goes the extra mile with an EVH humbucker, a hand-wound bridge pickup, and a jaw-dropping Candy Apple Red over Pink Paisley finish. Learn more...
Fender Custom Shop '59 Special Stratocaster Journey Relic Electric Guitar (with Case)
New from $3,999.00
or 12 payments
of $333.25
details
Only 1 Left!
Free 2-Day Shipping
With a trio of Ancho Poblano pickups and a Greasebucket tone circuit, this hand-selected Custom Shop '59 Special Strat serves a big helping of special sauce. Learn more...
Fender Custom Limited Edition '50s Telecaster Thinline Relic Electric Guitar (with Case)
New from $4,100.00
Call for 12
payments!
Coming Soon
Free Ground Shipping Free Ground Shipping
Hand-selected at the 2017 NAMM show, this Custom Relic '50s Tele features a lightweight design, worn-in feel and a Custom Shop Twisted Tele neck pickup. Learn more...
Fender Custom 1956 Strat Heavy Relic Electric Guitar, with Maple Fingerboard (with Case)
New from $3,850.00
or 12 payments
of $320.84
details
Preorder Today
Free Ground Shipping Free Ground Shipping
Looking like a well-loved instrument from Fender's golden age, this Custom Shop Strat features a heavily aged ash body with a premium quartersawn maple neck. Learn more...
Fender Stratocaster Pickguard
Fender Stratocaster Pickguard
New from $29.99
Play as you Pay®
on orders $59.00+ details
Preorder Today
Free Ground Shipping Free Ground Shipping
Keep your Strat looking good with this authentic Stratocaster pickguard from Fender. For use with modern Stratocaster models with three single-coil pickups. Learn more...
Fender Level Set Buffer Pedal
Fender Level Set Buffer Pedal
New from $119.99
Like New $109.95
or 6 payments
of $20.00
details
In Stock
Free 2-Day Shipping
Keep your signal pristine through long cable runs and pedalboards with the Level Set buffer. Inject high end back into your sound with the Hi-Freq control. Learn more...
Fender Limited Edition Lite Ash American Professional Stratocaster Electric Guitar (with Case)
New from $1,749.99
or 12 payments
of $145.84
details
In Stock
Free 2-Day Shipping
Lightweight yet full of tone, this Lite Ash American Professional Strat is equipped with three V-Mod single-coil pickups for defined articulation. Learn more...
Fender American Elite Stratocaster Electric Guitar, Left-Handed (with Case)
New from $1,799.99
or 12 payments
of $150.00
details
Only 1 Left!
Free 2-Day Shipping
Don't feel left out, southpaws -- this axe is ready to rock. The 4th Generation Noiseless pickups offer classic Strat tone with less of the annoying hum. Learn more...
Fender American Elite Stratocaster Electric Guitar, Left-Handed (Rosewood, with Case)
 
Like New $1,634.00
Only 1 Left!
Free 2-Day Shipping
With its compound profile neck, this Strat is incredibly comfortable, no matter your position on the neck. Use the S-1 switching system to vary your tone. Learn more...
Fender 2-Button Footswitch for Mustang III IV V Amplifiers
Fender 2-Button Footswitch for Mustang III IV V Amplifiers
(1)
New from $28.95
Like New $26.95
Play as you Pay®
on orders $59.00+ details
In Stock
Free Ground Shipping Free Ground Shipping
If both your hands are busy playing guitar, how are you going to switch channels on your Mustang? With this Mustang amp footswitch by Fender, that's how. Learn more...
D'Addario PW-AA-04 AA Battery
D'Addario PW-AA-04 AA Battery
New from $2.99 SAVE 37%
Play as you Pay®
on orders $59.00+ details
In Stock
Free Ground Shipping Free Ground Shipping
Worried about batteries dying on stage? These D'Addario AA batteries were designed for power-hungry devices, helping keep your stage set running. Learn more...
D'Addario Nickel Bronze Mandolin Strings
D'Addario Nickel Bronze Mandolin Strings
New from $11.99 SAVE 35%
Play as you Pay®
on orders $59.00+ details
In Stock
Free Ground Shipping Free Ground Shipping
Bring out the unique tonal characteristics of your favorite mandolin with these nickel-plated, phosphor bronze-wrapped, carbon core strings from D'Addario. Learn more...
D'Addario Keith Urban Ultem Guitar Picks
D'Addario Keith Urban Ultem Guitar Picks
New from $9.99 SAVE 37%
Play as you Pay®
on orders $59.00+ details
In Stock
Free Ground Shipping Free Ground Shipping
Developed and tested on the road with Keith Urban, these picks are made from a custom Ultem blend and feature three distinct playing surfaces. Learn more...
D'Addario EXPPBB190GS Coated Phosphor Bronze Acoustic Bass Strings, 37-90 (for Taylor GS Mini Scale Bass)
D'Addario EXPPBB190GS Coated Phosphor Bronze Acoustic Bass Strings, 37-90 (for Taylor GS Mini Scale Bass)
New from $36.95 SAVE 32%
Play as you Pay®
on orders $59.00+ details
In Stock
Free 2-Day Shipping
String up your Taylor GS Mini bass with phosphor bronze strings from D'Addario. Their EXP coating protects against corrosion, helping these last longer. Learn more...
D'Addario EPS160 XL ProSteels Medium Gauge/Long Scale Bass Strings
D'Addario EPS160 XL ProSteels Medium Gauge/Long Scale Bass Strings
New from $17.95 SAVE 55%
Play as you Pay®
on orders $59.00+ details
In Stock
Free Ground Shipping Free Ground Shipping
ProSteels bass strings create a bright, harmonically rich, balanced tone thanks to a special steel alloy, making them a good choice for any style or genre. Learn more...
D'Addario Joe Satriani Signature Guitar Strap
D'Addario Joe Satriani Signature Guitar Strap
New from $29.99 SAVE 30%
Play as you Pay®
on orders $59.00+ details
In Stock
Free 2-Day Shipping
Designed by Joe Satriani and inspired by the "Experience Hendrix" tour, these D'Addario straps have some serious mojo and unique, psychedelic looks. Learn more...
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BizRate Customer Certified (GOLD) Site
Questions? Our gear experts can help!
800-zZounds (800-996-8637)
When you call, mention priority code 1ZT-G1Q8. Llame Gratis en Español: 844-432-7449
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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
 
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Available on
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

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no minimum

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 1 day! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as you Pay® installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as you Pay® plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $59+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!