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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Scratch and Dent

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits general wear and tear, along with dents and scratches.

Factory Resealed

Like new, this product was purchased directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "zZounds is by far my most favorite online retailer for music products. I have purchased multiple items from them and have used the no credit check payment plans on various occasions. Shipping is always on time and overall the ease of use is fantastic in every way." - customer on April 25 2019
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Gator GCLPS Deluxe Molded Case for Gibson or Epiphone Les Paul Guitars
Gator GCLPS Deluxe Molded Case for Gibson or Epiphone Les Paul Guitars
New from $119.99 SAVE 36%
or 6 payments
of $20.00
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The Gator GC-LPS is a vital investment for guitarists. Don't risk damage to your Gibson or Epiphone Les Paul - pick up a Gator GC-LPS for some peace of mind. Learn more...
Gator GLELEC Lightweight Universal Electric Guitar Case
Gator GLELEC Lightweight Universal Electric Guitar Case
(8)
New from $89.99 SAVE 37%
or 6 payments
of $15.00
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With interior plush and foam as well as foam neck support, this guitar case will fit and protect nearly any guitar. Learn more...
ESP LTD Hardshell Case for M- and MH-Style Guitars
ESP LTD Hardshell Case for M- and MH-Style Guitars
New from $169.00 SAVE 24%
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of $42.25
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ESP M- and MH-Style guitars are definitely heavy-duty axes, but even they need to be protected on the road. Keep them armored in this ESP LTD case. Learn more...
ESP LTD EC-407 Electric Guitar, 7-string
(1)
New from $829.00 SAVE 30%
Like New $589.95 SAVE 50%
or 12 payments
of $69.09
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Only 1 Left!
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Adding a 7th string to a classic design, the ESP EC-407 screams and growls with EMG 81-7 and 707 pickups, while its mahogany body delivers serious sustain. Learn more...
ESP E-II MIINT Electric Guitar (with Case)
ESP E-II MIINT Electric Guitar (with Case)
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New from $1,699.00 SAVE 37%
or 18 payments
of $94.39
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This neck-through ESP E-II M-II is loaded with dual EMG 81 pickups and a Floyd Rose locking tremolo for high gain, rock-solid shredding that stays in tune. Learn more...
ESP LTD KH202 Kirk Hammett Signature Electric Guitar
New from $499.00 SAVE 30%
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of $62.38
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Ask not for whom the LTD KH-202 tolls. This Kirk Hammett-approved ESP is built to shred, with a fast-playing maple neck, LH-301 humubuckers and a Floyd Rose. Learn more...
ESP LTD Kirk Hammett Demonology Electric Guitar (with Case)
ESP LTD Kirk Hammett Demonology Electric Guitar (with Case)
New from $1,249.00 SAVE 30%
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of $69.39
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Conjure up dastardly demons (and some sick tones) with this Kirk Hammett signature. The Demonology model has EMG KH Bone Breaker pickups for sizzling sound. Learn more...
ESP LTD Ben Burnley BB600 Baritone Electric Guitar
ESP LTD Ben Burnley BB600 Baritone Electric Guitar
New from $1,299.00 SAVE 30%
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of $72.17
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In Stock
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Go heavy with the signature guitar of Breaking Benjamin's founding member. The baritone 27" scale allows for down-tuning without sacrificing string tension. Learn more...
ESP LTD MH10 Electric Guitar (with Gig Bag)
ESP LTD MH10 Electric Guitar (with Gig Bag)
New from $199.00 SAVE 29%
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of $33.17
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Perfect for beginners, the MH10 offers comfortable playability and rock-solid tone at a fantastic price. A pair of ESP-designed pickups crank out hot tones. Learn more...
ESP LTD Viper 201B Electric Baritone Guitar
ESP LTD Viper 201B Electric Baritone Guitar
New from $399.00 SAVE 30%
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of $49.88
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Made with a set neck, extra-jumbo frets, and humbuckers for solid low-end growl, the ESP LTD Viper 201B is an aggressive and awesomely affordable baritone. Learn more...
ESP LTD EC Black Metal Electric Guitar
(1)
New from $799.00 SAVE 30%
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of $66.59
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A bare-bones bruiser, the EC Black Metal model melts faces without all the fancy stuff. A single "Blackened" Black Winter pickup produces extreme output. Learn more...
ESP LTD MH-1007 Evertune Electric Guitar, 7-String
ESP LTD MH-1007 Evertune Electric Guitar, 7-String
(1)
New from $1,199.00 SAVE 30%
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of $66.62
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Wielding an EverTune bridge and a set of EMG 85-7H and 81-7H pickups, the ESP LTD MH-1007 packs a powerful punch for those seeking a reliable 7-string axe. Learn more...
ESP LTD EC-1000 Electric Guitar, Left-Handed
New from $899.00 SAVE 29%
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Pairing modern performance with vintage-inspired looks, this left-handed ESP LTD EC-1000 features a mahogany body, EMG pickups and a locking TOM bridge. Learn more...
ESP LTD TE-1000 Evertune Electric Guitar
ESP LTD TE-1000 Evertune Electric Guitar
New from $1,199.00 SAVE 30%
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Experience true stability. The ESP LTD TE-1000 Evertune electric guitar features a constant-tension bridge for extremely stable tuning and intonation. Learn more...
Gator GCSG Deluxe Molded Case for Gibson and Epiphone SG Guitars
Gator GCSG Deluxe Molded Case for Gibson and Epiphone SG Guitars
(7)
New from $119.99 SAVE 36%
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In Stock
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Protect your Gibson or Epi SG from the rigors of the road with this heavy-duty hard case. It's built with an ABS exterior and a protective foam interior. Learn more...
ESP LTD Eclipse EC-1007 EverTune Electric Guitar, 7-String
ESP LTD Eclipse EC-1007 EverTune Electric Guitar, 7-String
New from $1,199.00 SAVE 30%
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of $66.62
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In Stock
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Never worry about knocking your guitar out of tune when doing heavy thrashing on the EC-1007. A rock-solid EverTune Bridge keeps your attention on the music. Learn more...
ESP LTD George Lynch GL KAMI4 Electric Guitar (with Case)
ESP LTD George Lynch GL KAMI4 Electric Guitar (with Case)
(1)
New from $1,299.00 SAVE 29%
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of $72.17
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Step on stage with a flashy KAMI4 and instantly become the star of the show. This rock machine features a signature "Hunter" humbucker and Floyd Rose bridge. Learn more...
ESP LTD Eclipse EC-258 Electric Guitar, 8-String
ESP LTD Eclipse EC-258 Electric Guitar, 8-String
New from $469.00 SAVE 30%
or 8 payments
of $58.63
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In Stock
Free 2-Day Shipping
Belt out some of the raunchiest tones known to man with the EC-258 8-stringer. A pair of LH-308 humbuckers produce tones so fat they're borderline unhealthy. Learn more...
ESP LTD MH-1001NT Electric Guitar
ESP LTD MH-1001NT Electric Guitar
(4)
New from $999.00 SAVE 29%
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of $55.50
details
In Stock
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The MH-1001NT's 25.5" scale and hardtail bridge make it ideal for drop-tuned chugging. Its EMG 81/85 humbuckers ensure you sound clear at the lowest depths. Learn more...
ESP LTD M-1000E Electric Guitar
(4)
New from $949.00 SAVE 29%
Like New $804.95 SAVE 40%
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of $79.09
details
In Stock
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Speedy players will fly up the LTD M-1000E's extra-thin neck and ebony fretboard while discovering a huge palette of tones from its EMG 81 humbuckers. Learn more...
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
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No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 1 day! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as you Pay® installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as you Pay® plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $59+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!