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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Scratch and Dent

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits general wear and tear, along with dents and scratches.

Factory Resealed

Like new, this product was purchased directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos zZounds customer service over the phone and online was very pleasant and responsive in answering my questions. Also, the 2 day delivery was truly spot on. Also, thank you for the payment plan. My next controller, I will certainly get it from here. " - customer on August 9, 2019
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Taylor 717e Builder's Edition Grand Pacific Acoustic-Electric Guitar (with Case)
Taylor 717e Builder's Edition Grand Pacific Acoustic-Electric Guitar (with Case)
New from $3,099.00
or 18 payments
of $172.17
details
In Stock
Free 2-Day Shipping
Add low-end power to your usual acoustic sound with this Grand Pacific model. The 717e's torrefied Sitka spruce top projects a complex and detailed sound. Learn more...
Taylor 814ce Deluxe V-Class Acoustic-Electric Guitar (with Case)
Taylor 814ce Deluxe V-Class Acoustic-Electric Guitar (with Case)
(1)
New from $3,999.00 SAVE 21%
or 18 payments
of $222.17
details
In Stock
Free 2-Day Shipping
Play a guitar built for luxury. The Taylor 814ce Deluxe is constructed with V-Class bracing, Indian rosewood back and sides and a solid Sitka spruce top. Learn more...
Taylor Builders Edition 614ce Acoustic-Electric Guitar
Taylor Builders Edition 614ce Acoustic-Electric Guitar
New from $3,999.00
or 18 payments
of $222.17
details
Only 2 Left!
Free 2-Day Shipping
Taylor combines the crispy brilliance of maple with their proprietary V Class bracing to create a 614ce that offers big, complex tone and even response. Learn more...
Taylor 814ce-N Grand Auditorium Classical Nylon Acoustic-Electric Guitar (with Case)
Taylor 814ce-N Grand Auditorium Classical Nylon Acoustic-Electric Guitar (with Case)
(2)
New from $3,599.00 SAVE 19%
Like New $2,979.00 SAVE 33%
or 18 payments
of $199.95
details
Only 2 Left!
Free 2-Day Shipping
Part of Taylor's flagship 800 line, the 814ce-N classical is a nylon-string guitar built with all the quality and craftsmanship that made Taylor famous. Learn more...
Taylor 814ceV Deluxe Grand Auditorium Acoustic-Electric Guitar, Left-Handed (with Case)
Taylor 814ceV Deluxe Grand Auditorium Acoustic-Electric Guitar, Left-Handed (with Case)
New from $3,999.00 SAVE 21%
or 18 payments
of $222.17
details
In Stock
Free 2-Day Shipping
Patented V-Class bracing, Expression System 2 electronics and a beveled armrest takes this left-handed Taylor 814ceV Deluxe to another level of playability. Learn more...
Taylor 714ce V-Class Acoustic-Electric Guitar (with Case)
Taylor 714ce V-Class Acoustic-Electric Guitar (with Case)
New from $2,999.00 SAVE 21%
or 18 payments
of $166.62
details
In Stock
Free 2-Day Shipping
Need a versatile acoustic? The Taylor 714ce guitar boasts a Lutz spruce top, patented V-Class bracing and a rich, dynamic tonal voice for studio or stage. Learn more...
Taylor 814ce V-Class Acoustic-Electric Guitar (with Case)
New from $3,499.00 SAVE 22%
or 18 payments
of $194.39
details
Only 1 Left!
Free 2-Day Shipping
The Taylor 814ce acoustic-electric comes with patented V-Class bracing, Expression System 2 pickups and the attention to detail of a flagship Taylor guitar. Learn more...
Taylor 614ce V-Class Acoustic-Electric Guitar (with Case)
Taylor 614ce V-Class Acoustic-Electric Guitar (with Case)
New from $3,499.00 SAVE 18%
or 18 payments
of $194.39
details
Only 2 Left!
Free 2-Day Shipping
With V-Class bracing, Expression System 2 pickups, and a torrified spruce top, Taylor's 614ce offers snappy tone with increased dynamics -- and looks great. Learn more...
Taylor T5z Custom Electric Guitar (with case)
(2)
New from $3,199.00 SAVE 15%
or 18 payments
of $177.73
details
Only 1 Left!
Free 2-Day Shipping
Get flawless electric and acoustic tones with the Taylor T5z Custom -- a compact hollowbody hybrid guitar with jumbo frets and three uniquely voiced pickups. Learn more...
Taylor 816ce Grand Symphony Acoustic-Electric Guitar (with Case)
Taylor 816ce Grand Symphony Acoustic-Electric Guitar (with Case)
New from $3,799.00
or 18 payments
of $211.06
details
Coming Soon
Free 2-Day Shipping
Perfect for potent strummers and singer-songwriters, this Taylor 816ce Grand Symphony yields a rich, powerful sound that doesn't sacrifice articulation. Learn more...
Taylor 814ce Grand Auditorium Acoustic-Electric Guitar (with Case)
Taylor 814ce Grand Auditorium Acoustic-Electric Guitar (with Case)
New from $3,499.00
or 18 payments
of $194.39
details
Coming Soon
Free 2-Day Shipping
V-Class bracing adds to the sonic delight of this Taylor 814ce Grand Auditorium, a guitar that's poised to be the all-purpose Swiss army knife you need. Learn more...
Taylor 812ceV 14-Fret Grand Concert Acoustic-Electric Guitar (with Case)
Taylor 812ceV 14-Fret Grand Concert Acoustic-Electric Guitar (with Case)
New from $3,649.00
or 18 payments
of $202.73
details
Only 2 Left!
Free 2-Day Shipping
Step up your stage and studio performances with the timeless style of this 812ce. The V-class bracing complements the guitar's bold 14-fret construction. Learn more...
Taylor 812ceV 12 Fret Grand Concert Acoustic-Electric Guitar
New from $3,499.00
or 18 payments
of $194.39
details
Only 1 Left!
Free 2-Day Shipping
Enjoy robust sounds and a comfortable feel with the dynamic 812ce. The Grand Concert body size is tonally enhanced with Taylor's very own V-Class bracing. Learn more...
Taylor 522ceV 12-Fret Grand Cutaway Acoustic-Electric Guitar
Taylor 522ceV 12-Fret Grand Cutaway Acoustic-Electric Guitar
New from $3,049.00
or 18 payments
of $169.39
details
Only 2 Left!
Free 2-Day Shipping
Constructed from tropical mahogany, the 522ceV easily stands out in any mix thanks to its robust midrange. The 12-fret design offers powerful projection. Learn more...
Ibanez RG8527Z J Custom Electric Guitar (with Case)
New from $3,199.99 SAVE 24%
or 12 payments
of $266.67
details
Only 1 Left!
Free 2-Day Shipping
Shred with the best of them with this J Custom Ibanez. Premium components, like the AA-flamed maple top and DiMarzio PAF7 pickups, make this 7-stringer sing. Learn more...
1 - 15 of 15
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Questions? Our gear experts can help!
800-zZounds (800-996-8637)
When you call, mention priority code 20M-SQJC. Llame Gratis en Español: 844-432-7449
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
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We have warehouses on both coasts, so most shipments arrive in 3 days or less.
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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 1 day! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as you Pay® installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as you Pay® plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $59+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!