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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Scratch and Dent

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits general wear and tear, along with dents and scratches.

Factory Resealed

Like new, this product was purchased directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "zZounds has great customer service. They have a really good selection of products and their prices are great ! Their people are friendly and they want customers to be happy. Free shipping and great support!" - customer on June 29, 2019
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Cole Clark Fat Lady 2 Series Redwood Acoustic-Electric Guitar
New from $2,299.99 SAVE 16%
or 12 payments
of $191.67
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This Cole Clark Fat Lady 2 features a redwood top and Australian blackwood back and sides, providing great resonance for finger pickers and strummers alike. Learn more...
Cole Clark Fat Lady 2 Series Tasmanian Blackwood Acoustic-Electric Guitar (with Case)
New from $1,999.99 SAVE 20%
or 12 payments
of $166.67
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With a bunya top and Australian blackwood back and sides, this Cole Clark Fat Lady 2 acoustic is ideal for amplification and medium-to-hard playing styles. Learn more...
Dean Markley 5-String Banjo Strings Pack
Dean Markley 5-String Banjo Strings Pack
New from $3.99 SAVE 42%
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on orders $59.00+ details
In Stock
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Pluck your banjo for longer with a set of Dean Markley strings. Get extra projection, a fuller tone and most importantly, longer life out of these strings. Learn more...
HAZ Laboratories Mu-Tron III+ Envelope Filter Pedal
New from $229.99 SAVE 23%
Like New $206.95 SAVE 30%
or 6 payments
of $38.34
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The HAZ Mu-Tron III+ offers players the famous envelope filter sound. With plenty of snap and wah, the HAZ Mu-Tron III+ sounds great. Learn more...
GoGo Horizon Tuning Pedal
GoGo Horizon Tuning Pedal
New from $99.00 SAVE 23%
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of $16.50
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Never be out of tune again with +/- .5-cent accuracy and a display that lights up entirely green when you're in tune -- and entirely red when you're out. Learn more...
Dean Markley SR2000 Will Lee 6-String Electric Bass Strings (27-127)
Dean Markley SR2000 Will Lee 6-String Electric Bass Strings (27-127)
(2)
New from $29.95 SAVE 53%
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Prep your 6-string bass for the stage or studio. Dean Markley and Will Lee (bassist of David Letterman's Late Show) bring you these versatile bass strings. Learn more...
HAZ Laboratories PS-1B Mutron AC Power Adapter
HAZ Laboratories PS-1B Mutron AC Power Adapter
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Coming Soon
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Stop taking chances with your Mutron pedal and pick up this optional power supply. By eliminating batteries, this thing practically pays for itself! Learn more...
Cole Clark Fat Lady 2EC Australian Blackwood Acoustic-Electric Guitar
New from $2,299.99 SAVE 16%
or 12 payments
of $191.67
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In Stock
Free 2-Day Shipping
Topped with beautifully grained Australian blackwood, this Fat Lady 2EC sports a unique look matched by the crisp, clear tone of a six-piezo pickup system. Learn more...
Cole Clark Fat Lady 1 Series Queensland Maple Acoustic-Electric Guitar
New from $1,699.99 SAVE 19%
or 12 payments
of $141.67
details
In Stock
Free 2-Day Shipping
You'll be taken aback by the striking look and sound provided by this Cole Clark Fat Lady 1 acoustic guitar's bunya and Queensland maple construction. Learn more...
Cole Clark Angel 2 Series Redwood Blackwood Acoustic-Electric Guitar (With Case)
New from $2,299.99 SAVE 16%
Like New $1,969.00 SAVE 28%
or 12 payments
of $191.67
details
In Stock
Free 2-Day Shipping
With a Queensland maple neck, Tasmanian blackwood back and sides and Australian redwood top, this Angel 2 is decked-out in beautiful, sustainable tonewoods. Learn more...
Cole Clark Angel 2EC Australian Blackwood Acoustic-Electric Guitar (with Case)
New from $2,299.99 SAVE 16%
or 12 payments
of $191.67
details
Only 2 Left!
Free 2-Day Shipping
Built from rugged, sustainable Australian blackwood and Queensland maple, this Cole Clark Angel is great for percussive players looking for a natural sound. Learn more...
Cole Clark Angel 2 Series EC Bunya-Blackwood Acoustic-Electric Guitar (with Case)
New from $1,999.99 SAVE 20%
or 12 payments
of $166.67
details
In Stock
Free 2-Day Shipping
Experience the authentic tone of down under with this incredible Angel 2 from Cole Clark. Its native Australian tonewoods offer a distinct, soulful sound. Learn more...
Cole Clark Angel 1 Series E Bunya-Queensland Maple Acoustic-Electric Guitar (with Case)
New from $1,599.99 SAVE 20%
or 12 payments
of $133.34
details
Only 2 Left!
Free 2-Day Shipping
Built from sustainable Australian tonewoods like bunya and Queensland maple, this Cole Clark Angel 1 offers a look and sound as unique as its origins. Learn more...
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Questions? Our gear experts can help!
800-zZounds (800-996-8637)
When you call, mention priority code 1ZY-739X. Llame Gratis en Español: 844-432-7449
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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
 
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

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no minimum

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 1 day! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as you Pay® installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as you Pay® plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $59+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!