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  • Fri 8:00AM - 8:00PM
  • Sat, Sun 9:00AM - 10:00PM
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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Scratch and Dent

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits general wear and tear, along with dents and scratches.

Factory Resealed

Like new, this product was purchased directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "I understood how zZounds worked but I was unsure of their process. They had a new keyboard on my front porch in a day and a half. I promptly ordered my speakers and they were here just as quick." - customer on July 5, 2019
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Elixir Phosphor Bronze Nanoweb Acoustic Guitar Strings
Elixir Phosphor Bronze Nanoweb Acoustic Guitar Strings
New from $13.99 SAVE 50%
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These bronze strings feature an ultra thin Nanoweb coating that produces a bright tone and ensures a long string life. Learn more...
Elixir Nanoweb Acoustic Guitar Strings
Elixir Nanoweb Acoustic Guitar Strings
New from $12.99 SAVE 50%
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Keep your guitar sounding great for long stretches by stringing it with Elixir Nanoweb strings. Their thin coating matches the feel of traditional strings. Learn more...
Elixir Polyweb Acoustic Guitar Strings
Elixir Polyweb Acoustic Guitar Strings
New from $12.99 SAVE 53%
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Get that full-bodied, "broken-in" sound right away with these Elixir Polyweb acoustic strings. Their coating ensures lasting tone and feel. Learn more...
Elixir HD Nanoweb Acoustic Guitar Strings
Elixir HD Nanoweb Acoustic Guitar Strings
New from $15.99 SAVE 52%
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Your fingers and ears will thank you after the first chords you strum on a fresh set of smooth and full-bodied Elixir HD Nanoweb acoustic guitar strings. Learn more...
Elixir HD Nanoweb 80/20 Acoustic Guitar Strings
Elixir HD Nanoweb 80/20 Acoustic Guitar Strings
New from $13.99 SAVE 56%
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The ultra-thin Nanoweb coating makes all the difference in these Elixir strings -- hear it for yourself in their bold highs and full lows. Learn more...
Washburn Timeless Parlor Acoustic Guitar (with Case)
New from $1,199.00 SAVE 43%
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of $99.92
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Built with a reclaimed European fir top that's dated to be at least 140 years old, this Washburn parlor acoustic guitar rings with truly "timeless" tone. Learn more...
Elixir 12-String Nanoweb Acoustic Guitar Strings
Elixir 12-String Nanoweb Acoustic Guitar Strings
New from $26.99
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Wind up your 12-string acoustic with Elixir strings. Their proprietary Nanoweb coating is a super-thin layer of protection against corrosion and rust. Learn more...
Elixir 11150 12-String Polyweb Acoustic Guitar Strings (Light, 10-47)
Elixir 11150 12-String Polyweb Acoustic Guitar Strings (Light, 10-47)
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New from $20.95 SAVE 56%
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Get the full-bodied sound you want from your 12-string with these strings! The polyweb coating gives Elixirs a smooth surface, which makes for easy playing. Learn more...
Washburn G Mini Acoustic Guitar (with Gig Bag)
Washburn G Mini Acoustic Guitar (with Gig Bag)
New from $179.00 SAVE 43%
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of $29.84
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With its 7/8 scale, select spruce top and grand auditorium travel size, the Washburn G Mini acoustic guitar is idea for the traveling musician or beginner. Learn more...
Elixir 11152 12-String Nanoweb Acoustic Guitar Strings (Light, 10-47)
Elixir 11152 12-String Nanoweb Acoustic Guitar Strings (Light, 10-47)
(2)
New from $21.99 SAVE 54%
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Get a great tone from strings that last much longer than the average acoustic guitar string. This is made possible by the ultra thin Nanoweb coating. Learn more...
Dean Markley Helix HD Phosphor Bronze Acoustic Guitar Strings
(1)
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Dean Markley's elliptical wiring process allows for extra wraps around the core, which gives these Helix HD strings enhanced output and sustain. Learn more...
Elixir Nanoweb 80/20 Bronze Acoustic Baritone Strings
Elixir Nanoweb 80/20 Bronze Acoustic Baritone Strings
New from $16.95
Play as you Pay®
on orders $59.00+ details
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Get clarity and definition from your acoustic baritone guitar with this specialized set of Elixir 80/20 bronze strings featuring proprietary Nanoweb coating. Learn more...
Elixir Polyweb 80/20 Resonator Acoustic Guitar Strings
Elixir Polyweb 80/20 Resonator Acoustic Guitar Strings
New from $13.95
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Play a resonator? Try Elixir Polyweb 80/20 resonator strings for warm tone that sounds fresh for longer and a slick playing feel that you'll love. Learn more...
Washburn RSD135-D 135th Anniversary Dreadnought Acoustic Guitar (with Case)
New from $1,999.00 SAVE 33%
or 12 payments
of $166.59
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Celebrate Washburn's 135th anniversary with this dreadnought. A solid Sitka spruce top creates a striking tone that's tempered by mahogany back and sides. Learn more...
Elixir Nanoweb 80/20 Bronze 8-String Acoustic Baritone Strings
Elixir Nanoweb 80/20 Bronze 8-String Acoustic Baritone Strings
New from $19.95
Play as you Pay®
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Play an 8-string acoustic baritone guitar? This pack of Elixir Nanoweb 80/20 bronze strings is for you, with Nanoweb coating to keep your tone clear longer. Learn more...
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BizRate Customer Certified (GOLD) Site
Questions? Our gear experts can help!
800-zZounds (800-996-8637)
When you call, mention priority code 1ZP-GQLS. Llame Gratis en Español: 844-432-7449
Martes 9AM a 7PM EST
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Shop with those who respect your privacy — we do. Copyright © 1996-2019, zZounds Music, LLC. Terms of use apply.
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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
 
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Available on
orders $59+
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

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no minimum

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 1 day! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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Please enter your shipping zip code:
close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as you Pay® installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as you Pay® plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $59+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!